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Castle Windows

Household Services
  • 7 ISSUES RESOLVED
  • 119 TOTAL REVIEWS
  • $14.2K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.9
Customer service
Staff
Diversity of Products or Services
Website
  • Workers did thier best but were hampered by corp policy 1
  • Were friendly 1
  • Satisfied with my decision 1
  • Sales manager 1
  • Quality of product 1

Customers don't like

  • Sales approach3
  • Have not solved my problem3
  • Poor customer service follow up2
  • Sales agreement and cancellation process1
  • Sales1
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Sears Home Services

Household Services
  • 4 ISSUES RESOLVED
  • 1322 TOTAL REVIEWS
  • $840K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.4
Customer service
Staff
Diversity of Products or Services
Website
  • Sales people were nice 5
  • Polite and friendly repairmen 5
  • Technician was friendly 4
  • Repairman 4
  • How sear was 10 yrs ago 4

Customers don't like

  • Poor customer service38
  • Inability to repair10
  • No one with athority6
  • Lack of customer service6
  • Repair program5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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