PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Renewal By Andersen and Castle Windows as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Renewal By Andersen
Castle Windows

Renewal By Andersen and Castle Windows Overview

Total reviews
21
154
Company responses
0
0
Issues resolved
0
8

Castle Windows was first mentioned on PissedConsumer on Jun 18, 2013 and since then this brand received 154 reviews. It is 133 reviews more than Renewal By Andersen received since Jul 24, 2011.

Renewal By Andersen and Castle Windows Consumer Ratings

Rank
31 out of 271 in Windows and Doors category
28 out of 271 in Windows and Doors category
Customer service
28 in category
23 in category
Value for money
30 in category
24 in category
Advertised vs Delivered
16 in category
15 in category

According to consumer ratings and reviews, Castle Windows ranks 3 points higher in the Windows and Doors category than Renewal By Andersen. People gave Renewal By Andersen 1.5 stars for Customer service criterion in Windows and Doors category and it is 55 points higher than the worst rated brand in this category. At the same time, Castle Windows was rated 1.6 stars for Customer service criterion in this category and it is 60 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Castle Windows has a higher rating than Renewal By Andersen. Regarding Advertised vs Delivered criterion, consumers gave Renewal By Andersen 1.9 stars and it is 81% greater than other in category. Castle Windows however was rated 2 stars and it is 82% greater than other in category.

Renewal By Andersen and Castle Windows Rating Details

Customer service
1.5 (11 reviews)
1.6 (77 reviews)
Reviewer's quote

To sum up, RBA has a great product and their installers are top notch, but their Customer Service is atrocious. We have left several messages for the office staff with no return calls and no updates on when this job will be complete. We still have the factory stickers on the windows, as they cannot...

Paul J

When I called customer service they informed me the locks state Castle. When I called the company back they stayed customer service was not aware of the upgrade from Oct 2018 until 2 months ago when the windows were installed . I searched the web and finally found a picture that shows the locks...

Bamberg
Value for money
1.6 (9 reviews)
2 (44 reviews)
Reviewer's quote

Renewal by Andersen where going to replace all my windows, but after the first one they installed i stopped them. They are not doing the rest of them. They cut the glass out of my old window and installed the new one inside old window. The new window is to small for the opening too. The new window...

Tavian

I have called every 2 to 3 wks. for up dates. I am told they are on the way, they are here somewhere, they need to be checked out, we will call you. I have spoken to 3 people so far, however the last lady was very condescending in her replies to my questions. This is no way to deal with customers....

lucille s
Advertised vs Delivered
1.9 (9 reviews)
2 (40 reviews)
Reviewer's quote

Chad A. and Bobby R. installed our windows and sliding door in a timely and efficient manner. Both installers were friendly and polite and did not hesitate to answer our numerous questions. We feel the service was excellent. Both installers were professional and well experienced. After the...

Debra G

These guys were awesome, they came in worked till 3pm had all 10 windows installed and caulked and there wasn’t a piece of paper left behind, their warranty is 100% what it says they even replaced one of the screens

PissedConsumer1677965

Renewal By Andersen and Castle Windows Pros and Cons

Pros
  • Knowledgeable installers
  • Great product
  • Sales pitch
  • Workman ship zero minus 10 lots of excuses no pros
  • Workers did thier best but were hampered by corp policy
  • Were friendly
Cons
  • Product quality
  • Poor workmanship
  • Poor communication
  • Sales approach
  • Poor customer service follow up
  • Have not solved my problem

Renewal By Andersen and Castle Windows Most Positive Reviews

Top rated reviews
5

Chad A. and Bobby R. installed our windows and sliding door in a timely and efficient manner. Both installers were...

5

I had five windows installed today by castle windows and cound't be happier they were on time and it was raining out and...

Renewal By Andersen and Castle Windows Most Critical Reviews

Lowest rated reviews
1

HORRIBLE HORRIBLE HORRIBLE.. and this doesn't even come close to the product and service. Don't believe the "5-star"...

1

Castle Windows came out for an estimate, as I was uneducated in Windows, I was initially wowed by the quality and the...

Renewal By Andersen and Castle Windows Latest Reviews

Recent published reviews
1

We needed new windows and after some research decided to go with Renewal by Anderson. They were way more pricey than...

Read all 21 reviews

Constantly being harassed by phone call and emails from Rachael at rachaelalbater@castlewindows.com. I have told you...

Read all 154 reviews

Renewal By Andersen and Castle Windows Products and Services

Most reviewed product and services
  • Renewal By Andersen Window Installation (8 reviews)
  • Renewal By Andersen Window (2 reviews)
  • Castle Windows Window (35 reviews)
  • Castle Windows Customer Care (15 reviews)
  • Castle Windows Window Installation (12 reviews)