Castle Payday vs Shellpoint Mortgage Servicing

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Castle Payday

Loans and Mortgages
  • 0 ISSUES RESOLVED
  • 294 TOTAL REVIEWS
  • $82.9K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Money received quickly 3
  • Easy application process 2
  • Short term solution when an emergency came up 2
  • Staff 1

Customers don't like

  • Ridiculous finance fees21
  • Being cheated and misled14
  • Horrible customer service13
  • Deceptive practice11
  • Hidden fees11

Products by Castle Payday

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Shellpoint Mortgage Servicing

Loans and Mortgages
Has verified representatives
  • 0 ISSUES RESOLVED
  • 133 TOTAL REVIEWS
  • $1.7M CLAIMED LOSSES
  • $56.3K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Staff
Reliability
  • Helpful on phone no follow thru 3
  • Friendly but dim customer servie 2
  • Friendly staff 2

Customers don't like

  • Incompetent processing7
  • Dishonest7
  • Lack of customer service6
  • Rude6
  • Its incompetence5

Products by Shellpoint Mortgage Servicing

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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