PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Quicken Loans and CashCall as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Quicken Loans
CashCall

Quicken Loans and CashCall Overview

Total reviews
909
259
Company responses
0
0
Issues resolved
4
0

Quicken Loans and CashCall Consumer Ratings

Rank
124 out of 892 in Loans and Mortgages category
161 out of 892 in Loans and Mortgages category
Customer service
150 in category
183 in category
Product or Service Quality
123 in category
253 in category
Website
76 in category
232 in category
Diversity of Products or Services
114 in category
195 in category

Quicken Loans and CashCall Rating Details

Customer service
1.3 (339 reviews)
1.1 (15 reviews)
Reviewer's quote

...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

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My loan terms were 47 months on a $3100 loan. I made the first payment of $255 first month. And then the $341 second month and an additional $1500. CashCall then without warning changed my terms from 47 months to 7 months. They are trying to collect faster because last month the supreme court ruled...

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Product or Service Quality
1.4 (305 reviews)
1 (16 reviews)
Reviewer's quote

...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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In January I decided to refinance my house, and contacted CashCall company; John Aceves answered the phone; I provided the details of my financial pictures. He responded that it would be very easy to refinance my house, later he sent me an application and list of documents that I needed to furnish...

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Website
2.2 (294 reviews)
1.2 (12 reviews)
Reviewer's quote

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Completely agree with previous reviewer This is a pretend operation with "collections" and "the lenders" used as scary bad cops but the whole thing is run by Rachel and Andy two girls running around an empty office. I got a loan with these guys then missed a couple payments as went through a...

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Diversity of Products or Services
1.7 (264 reviews)
1.2 (13 reviews)
Reviewer's quote

Client resolution services. They were knowledgeable..

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When a lender says "your house is your bank", you know the end is near. Why do people treat their homes as ATM's? This is nothing but a different version of Ameriquest Mortgage, who collapsed the housing market 15 years ago. A friend tried to get a loan. Cash Call sent their appraiser from PCV...

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Quicken Loans and CashCall Pros and Cons

Pros
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
  • Speed of closing
  • Mortgage rates
  • Interest rate
Cons
  • Customer service
  • Totally incompetent
  • Whole process
  • Are crooks
  • Scamming practices
  • Customer service and over charged

Quicken Loans and CashCall Most Positive Reviews

Top rated reviews
5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

My experiences with Cash Call were in California. I financed and refinanced 3 houses in California with 5...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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No votes

Quicken Loans and CashCall Most Critical Reviews

Lowest rated reviews
1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

I pulled out a loan with Cash Call at 115% interest rate which should be illegal in my opinion. After making 2 payments...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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1

In 2005, I was approve for a $5000 loan from CashCall, with a percentage rate of 59.84%. The amount financed came out...

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Quicken Loans and CashCall Latest Reviews

Recent published reviews
2.3

Like most negative reviews, everything was great at first and we were told that our refi disbursement would occur in abo...

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1.5

Loan payoff overcharges /
See above request
email only: isbook@comcast.net

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1

PleasSad Sad Sad Buyer please read before even deciding to use Rocket, Quicken or what ever they want to call themselves...

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No votes

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Quicken Loans and CashCall Products and Services

Most reviewed product and services
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (154 reviews)
  • Quicken Loans Mortgage (126 reviews)
  • Cashcall Loan (201 reviews)
  • Cashcall Mortgage Refinance (1 review)