PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Quicken Loans and CashCall as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Quicken Loans
CashCall

Quicken Loans and CashCall Overview

Total reviews 917 259
Company responses 0 0
Issues resolved 4 0

Quicken Loans and CashCall Consumer Ratings

Rank
128 out of 907 in Loans and Mortgages category
164 out of 907 in Loans and Mortgages category
Customer service
125 in category
150 in category
Product or Service Quality
103 in category
221 in category
Website
69 in category
202 in category
Reliability
103 in category
205 in category

Quicken Loans and CashCall Rating Details

Customer service
1.3 (345 reviews)
1.1 (15 reviews)
Reviewer's quote

...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

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My loan terms were 47 months on a $3100 loan. I made the first payment of $255 first month. And then the $341 second month and an additional $1500. CashCall then without warning changed my terms from 47 months to 7 months. They are trying to collect faster because last month the supreme court ruled...

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Product or Service Quality
1.4 (310 reviews)
1 (16 reviews)
Reviewer's quote

...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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In January I decided to refinance my house, and contacted CashCall company; John Aceves answered the phone; I provided the details of my financial pictures. He responded that it would be very easy to refinance my house, later he sent me an application and list of documents that I needed to furnish...

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Website
2.2 (299 reviews)
1.2 (12 reviews)
Reviewer's quote

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

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Completely agree with previous reviewer This is a pretend operation with "collections" and "the lenders" used as scary bad cops but the whole thing is run by Rachel and Andy two girls running around an empty office. I got a loan with these guys then missed a couple payments as went through a...

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Reliability
1.3 (271 reviews)
1 (9 reviews)
Reviewer's quote

Quicken was an absolute disgrace in the handling of our VA Streamlined Refinance. Even after doing business with them for 10 years and multiple homes, we were handled like someone with a sub-500 credit score. They downloaded our Chase accounts and disregarded them. Instead, they claimed my wifes...

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When a lender says "your house is your bank", you know the end is near. Why do people treat their homes as ATM's? This is nothing but a different version of Ameriquest Mortgage, who collapsed the housing market 15 years ago. A friend tried to get a loan. Cash Call sent their appraiser from PCV...

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Quicken Loans and CashCall Pros and Cons

Pros
  • Interest rate
  • Website
  • Speed
  • Speed of closing
  • Mortgage rates
  • Interest rate
Cons
  • Customer service
  • Totally incompetent
  • Whole process
  • Are crooks
  • Scamming practices
  • Customer service and over charged

Quicken Loans and CashCall Most Positive Reviews

Top rated reviews
5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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5

My experiences with Cash Call were in California. I financed and refinanced 3 houses in California with 5...

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5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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No votes

Quicken Loans and CashCall Most Critical Reviews

Lowest rated reviews
1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

I pulled out a loan with Cash Call at 115% interest rate which should be illegal in my opinion. After making 2 payments...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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1

In 2005, I was approve for a $5000 loan from CashCall, with a percentage rate of 59.84%. The amount financed came out...

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Quicken Loans and CashCall Latest Reviews

Recent published reviews
No votes

Skipped payments only paying half my taxes

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1.5

Loan payoff overcharges /
See above request
email only: isbook@comcast.net

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1

Quicken was an absolute disgrace in the handling of our VA Streamlined Refinance. Even after doing business with them...

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No votes

Read my reason for review

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Quicken Loans and CashCall Products and Services

Most reviewed product and services
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (156 reviews)
  • Quicken Loans Mortgage (129 reviews)
  • Cashcall Loan (201 reviews)
  • Cashcall Mortgage Refinance (1 review)