PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Quicken Loans and CashCall as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Quicken Loans

Quicken Loans and CashCall Overview

Total reviews
Company responses
Issues resolved

Quicken Loans was first mentioned on PissedConsumer on Jun 19, 2007 and since then this brand received 900 reviews. It is 643 reviews more than CashCall received since Jan 11, 2008.

Quicken Loans and CashCall Consumer Ratings

136 out of 1192 in Loans and Mortgages category
188 out of 1192 in Loans and Mortgages category
Customer service
145 in category
173 in category
Product or Service Quality
120 in category
243 in category
78 in category
229 in category

According to consumer ratings and reviews, Quicken Loans ranks 52 points higher in the Loans and Mortgages category than CashCall. People gave Quicken Loans 1.3 stars for Customer service criterion in Loans and Mortgages category and it is 212 points higher than the worst rated brand in this category. At the same time, CashCall was rated 1.1 stars for Customer service criterion in this category and it is 184 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Quicken Loans has a higher rating than CashCall. Regarding Website criterion, consumers gave Quicken Loans 2.2 stars and it is 78% greater than other in category. CashCall however was rated 1.2 stars and it is 64% worse than other in category.

Quicken Loans and CashCall Rating Details

Customer service
1.3 (329 reviews)
1.1 (15 reviews)
Reviewer's quote

...One of the wort customer service ever. Don't be fooled by the fancy commercials. I had a mortgage with them for about 2 years now...


My loan terms were 47 months on a $3100 loan. I made the first payment of $255 first month. And then the $341 second month and an additional $1500. CashCall then without warning changed my terms from 47 months to 7 months. They are trying to collect faster because last month the supreme court ruled...

Product or Service Quality
1.4 (299 reviews)
1 (16 reviews)
Reviewer's quote

Let me start by saying that QL customer service has been top notch. In fact, this was one of the main reasons WE CHOSE QL to fund our mortgage when we purchased our home in 2010. Over the course of the last 9 years, our relationship with QL has been nothing but positive...


In January I decided to refinance my house, and contacted CashCall company; John Aceves answered the phone; I provided the details of my financial pictures. He responded that it would be very easy to refinance my house, later he sent me an application and list of documents that I needed to furnish...

Neuman K
2.2 (288 reviews)
1.2 (12 reviews)
Reviewer's quote

...All I received was a website that promted me to give information for someone to call me. I would like to see more transparency in their business practices..

Jeffrey L

Completely agree with previous reviewer This is a pretend operation with "collections" and "the lenders" used as scary bad cops but the whole thing is run by Rachel and Andy two girls running around an empty office. I got a loan with these guys then missed a couple payments as went through a...


Quicken Loans and CashCall Pros and Cons

  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
  • Speed of closing
  • Mortgage rates
  • Interest rate
  • Customer service
  • Totally incompetent
  • Whole process
  • Are crooks
  • Scamming practices
  • Customer service and over charged

Quicken Loans and CashCall Most Positive Reviews

Top rated reviews

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...


My experiences with Cash Call were in California. I financed and refinanced 3 houses in California with 5...

Quicken Loans and CashCall Most Critical Reviews

Lowest rated reviews

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...


I pulled out a loan with Cash Call at 115% interest rate which should be illegal in my opinion. After making 2 payments...

Quicken Loans and CashCall Latest Reviews

Recent published reviews

As many others have said, I received an unsolicited phone call from this disgraceful company and they ran an UNAUTHORIZE...

Read all 900 reviews

My loan terms were 47 months on a $3100 loan. I made the first payment of $255 first month. And then the $341 second...

Read all 257 reviews

Quicken Loans and CashCall Products and Services

Most reviewed product and services
  • Quicken Loans Loan (229 reviews)
  • Quicken Loans Refinance (153 reviews)
  • Quicken Loans Mortgage (129 reviews)
  • Cashcall Loan (201 reviews)
  • Cashcall Mortgage Refinance (1 review)