PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CashCall and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CashCall
Quicken Loans

CashCall and Quicken Loans Overview

Total reviews 260 964
Company responses 0 0
Issues resolved 0 5

CashCall and Quicken Loans Consumer Ratings

Rank
321 out of 1015 in Loans and Mortgages category
202 out of 1015 in Loans and Mortgages category
Product or Service Quality
393 in category
202 in category
Interest Rate
215 in category
153 in category
Customer service
263 in category
226 in category
Diversity of Products or Services
291 in category
197 in category

CashCall and Quicken Loans Rating Details

Product or Service Quality
1
(16 reviews)
1.4
(337 reviews)
Reviewer's quote

My loan terms were 47 months on a $3100 loan. I made the first payment of $255 first month. And then the $341 second month and an additional $1500. CashCall then without warning changed my terms from 47 months to 7 months. They are trying to collect faster because last month the supreme court ruled...

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...*** poor Customer service and I would never recommend using quicken or Rocket to anyone. I will be logging a complaint to BBB, WA state AG and Ed Alar Sr Quicken Director..

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Interest Rate
1.5
(15 reviews)
1.9
(291 reviews)
Reviewer's quote

I pulled out a loan with Cash Call at 115% interest rate which should be illegal in my opinion. After making 2 payments for over $1,000 I requested a payoff demand to rid myself of the nonsense. I sent the check in to payoff the loan in full and had Cashcall send back the check stating that the...

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Today, on 3/10/21, Quicken's Research Escalation Team member, Tina, told me on a recorded call that my interest rate lock ended in November and THAT is the reason why I was charged points. However, the closing date NEVER changed or delayed. It was on the contract that they reviewed for 55 days AND...

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Customer service
1.1
(15 reviews)
1.3
(372 reviews)
Reviewer's quote

In January I decided to refinance my house, and contacted CashCall company; John Aceves answered the phone; I provided the details of my financial pictures. He responded that it would be very easy to refinance my house, later he sent me an application and list of documents that I needed to furnish...

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I have called and spoke to Customer Service and their Account Resolution team who always tell me, "oh you are ok with everything, just ignore the letter". I explained how many we have received and all I get is a mile long apology! Then I asked for a supervisor last Friday. That was a mistake...

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Diversity of Products or Services
1.2
(13 reviews)
1.6
(289 reviews)
Reviewer's quote

When a lender says "your house is your bank", you know the end is near. Why do people treat their homes as ATM's? This is nothing but a different version of Ameriquest Mortgage, who collapsed the housing market 15 years ago. A friend tried to get a loan. Cash Call sent their appraiser from PCV...

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...As most of my products fall in the realm of gifts, my business is very seasonal. This means for a few months I have very little income and then closer to holidays I get slammed with large transactions. At art shows I use Shopify as a POS for credit card transactions...

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CashCall and Quicken Loans Pros and Cons

Pros
  • Speed of closing
  • Mortgage rates
  • Interest rate
  • Interest rate
  • Website
  • First week of communication
Cons
  • Are crooks
  • Scamming practices
  • Customer service and over charged
  • Customer service
  • Totally incompetent
  • Whole process

CashCall and Quicken Loans Most Positive Reviews

Top rated reviews
5

My experiences with Cash Call were in California. I financed and refinanced 3 houses in California with 5...

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5

Within 7 weeks of our first contact with Quicken Loans, we closed (within our lock-in period) on a refinance with a GREA...

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No votes
5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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CashCall and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

Completely agree with previous reviewer
This is a pretend operation with "collections" and "the lenders" used as scary...

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1

This company will waste your time. This is the worst communication I have ever seen. You wait for a month to close on...

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1

My loan terms were 47 months on a $3100 loan. I made the first payment of $255 first month. And then the $341 second...

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1

...and never fill out another application with them.
Countrywide Home Loans nka Quicken Loans nka Rocket Mtg.
If you lost...

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CashCall and Quicken Loans Latest Reviews

Recent published reviews
No votes

Still chick my problem..please I'm done with payment.4 week before still I'm waiting my 3 prosecutors..

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No votes

Stop sending me emails everyday damn 2 minutes it's getting annoying and I keep telling you to STOP SO MY NEXT STEP IS...

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1.5

Loan payoff overcharges /
See above request
email only: isbook@***.net

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No votes

Been trying to unsubcribe from your nuisance emails for several weeks now,but for some reason I Still get them.please...

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