PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CashCall and Quicken Loans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CashCall
Quicken Loans

CashCall and Quicken Loans Overview

Total reviews 259 914
Company responses 0 0
Issues resolved 0 4

CashCall and Quicken Loans Consumer Ratings

Rank
161 out of 900 in Loans and Mortgages category
124 out of 900 in Loans and Mortgages category
Product or Service Quality
258 in category
125 in category
Customer service
185 in category
150 in category
Interest Rate
141 in category
99 in category
Diversity of Products or Services
200 in category
115 in category

CashCall and Quicken Loans Rating Details

Product or Service Quality
1 (16 reviews)
1.4 (308 reviews)
Reviewer's quote

My loan terms were 47 months on a $3100 loan. I made the first payment of $255 first month. And then the $341 second month and an additional $1500. CashCall then without warning changed my terms from 47 months to 7 months. They are trying to collect faster because last month the supreme court ruled...

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...My advice would be to work with an actual broker who can likely provide more personalized service and a better overall experience..

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Customer service
1.1 (15 reviews)
1.3 (343 reviews)
Reviewer's quote

In January I decided to refinance my house, and contacted CashCall company; John Aceves answered the phone; I provided the details of my financial pictures. He responded that it would be very easy to refinance my house, later he sent me an application and list of documents that I needed to furnish...

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...Their customer service and competence of job duty should be written as a textbook of "How to not do business". A simple home refinance that they said would take 3 weeks still is not completed after 4. 5 months...

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Interest Rate
1.5 (15 reviews)
1.9 (265 reviews)
Reviewer's quote

I pulled out a loan with Cash Call at 115% interest rate which should be illegal in my opinion. After making 2 payments for over $1,000 I requested a payoff demand to rid myself of the nonsense. I sent the check in to payoff the loan in full and had Cashcall send back the check stating that the...

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I have an existing mortgage loan with Quicken and wanted to refinance just to get a lower interest rate and to lower my monthly payment. I don't want to take out any extra money. I am never late on my payments, I have excellent income, my credit is excellent, and I fully qualified...

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Diversity of Products or Services
1.2 (13 reviews)
1.6 (268 reviews)
Reviewer's quote

When a lender says "your house is your bank", you know the end is near. Why do people treat their homes as ATM's? This is nothing but a different version of Ameriquest Mortgage, who collapsed the housing market 15 years ago. A friend tried to get a loan. Cash Call sent their appraiser from PCV...

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Client resolution services. They were knowledgeable..

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CashCall and Quicken Loans Pros and Cons

Pros
  • Speed of closing
  • Mortgage rates
  • Interest rate
  • Website
  • Interest rate
  • Getting refused a loan so i could escape them
Cons
  • Are crooks
  • Scamming practices
  • Customer service and over charged
  • Customer service
  • Totally incompetent
  • Whole process

CashCall and Quicken Loans Most Positive Reviews

Top rated reviews
5

My experiences with Cash Call were in California. I financed and refinanced 3 houses in California with 5...

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5

After paper work after work witch was fine .got everything they needed and 2 days prior 2 closing they told us they...

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No votes
5

Current loan w/ quicken. Tried to refi and they kept asking for same paperwork over and over till my rate lock was up....

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CashCall and Quicken Loans Most Critical Reviews

Lowest rated reviews
1

I pulled out a loan with Cash Call at 115% interest rate which should be illegal in my opinion. After making 2 payments...

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1

I also was ripped off by a field appraiser. I had my home appraised last February 2014 by an fha appraiser and the...

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1

In 2005, I was approve for a $5000 loan from CashCall, with a percentage rate of 59.84%. The amount financed came out...

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1

QL per approved my loan before I located property to purchase. I then submitted to them my purchase and sale for a detac...

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CashCall and Quicken Loans Latest Reviews

Recent published reviews
1.5

Loan payoff overcharges /
See above request
email only: isbook@comcast.net

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No votes

NTalked to a person o 9-9-20 Wednesday
Shea Gillis. 480 548 4037. # 84037
She said she would call me on Thursday at 2pm
No...

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No votes

Read my reason for review

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1

I was made and offer to refinance my home and their sales team called me constantly about it. I finally agreed to it...

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CashCall and Quicken Loans Products and Services

Most reviewed product and services
  • Cashcall Loan (201 reviews)
  • Cashcall Mortgage Refinance (1 review)
  • Quicken Loans Loan (221 reviews)
  • Quicken Loans Refinance (156 reviews)
  • Quicken Loans Mortgage (128 reviews)