PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cash America and Value Pawn And Jewelry as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cash America
Value Pawn And Jewelry

Cash America and Value Pawn And Jewelry Overview

Total reviews 229 56
Company responses 0 0
Issues resolved 0 1

Cash America and Value Pawn And Jewelry Consumer Ratings

Rank
3 out of 92 in Pawnshops category
6 out of 92 in Pawnshops category
Product or Service Quality
3 in category
4 in category
Customer service
5 in category
7 in category
Value for money
0 in category
2 in category
Reliability
3 in category
5 in category

Cash America and Value Pawn And Jewelry Rating Details

Product or Service Quality
1.7 (100 reviews)
1.6 (28 reviews)
Reviewer's quote

...He asked for a customer service number and she told him "Read the door". I called to find out what the deal was and midway of asking the gentleman who answered the phone she again rudely interrupted me & kept saying to call customer service..

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...service. Lead Pawnbroker names Tammie was VERY helpful and kind. I will be back to do business again...

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Customer service
1.5 (96 reviews)
1.2 (28 reviews)
Reviewer's quote

That Aldolfo guy doesn't need to be in customer service and we'd really appreciate it if something is done aboutvthst Aldolfo guy. Sorry he wouldn't give me his last name. He told me if I wanted it I'd have to find it out myself then told us *** y'all" which was very unnecessary along with that...

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...She didn't even have fair customer service skills in my opinion. She made me not want to visit this location ever again. The employee named Alex took well care of me and made me feel comfortable...

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Value for money
2.1 (92 reviews)
2 (26 reviews)
Reviewer's quote

...at cash America did not check my TV to see if any damages were made I want compensation for their faults either I get a replacement TV or the amount of money the TV was worth before it went into your business Apparently the employees seem that they cannot take care of anyone else's property including the store's property as you can see their printer is broken as...

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...00 plus bought a protection plan the amplifier worked good for several days they won't exchange or nothing cause the protection plan was only good for a month??? No more value pawn for me..

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Reliability
1.5 (90 reviews)
1.3 (24 reviews)
Reviewer's quote

I purchased a native instruments maschine mk2 controller and was not given a activation serial number at point of sale. I later found out that I could not register my equipment and cash america pawn left me holding the bag. I will no longer purchase any electronics from this pawn broker.

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Was talk to and disrespected by an employee so severely I need to speak to this CEO or whoever's in charge

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Cash America and Value Pawn And Jewelry Pros and Cons

Pros
  • 2 of the staff
  • Location
  • Products
  • Seemingly good deals
  • Quick cash
  • Rip people off
Cons
  • Staff acted as if they dont want to help you
  • Poor customer service
  • Attitude of the staff
  • Sells broken items
  • One day return policy
  • Management response to dealing in a stolen item

Cash America and Value Pawn And Jewelry Most Positive Reviews

Top rated reviews
5

I am a customer of the 1463 FM 1960 Houston Tx 77090 location. I returned a call to the representative "Marrisa" who is...

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5

I was unaware that picking up my pawned fire-arm would require me to wait on site for up to 3 hours while the...

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5

When I say or tell someone something that what I will do and I expect the same from people I deal with and I was very...

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4.2

Miss Carol asked me to stop talking with her customers because she had things to do so she can leave on time, she had a...

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Cash America and Value Pawn And Jewelry Most Critical Reviews

Lowest rated reviews
1

was in looking at a ring on tue dec 2 2014 price 249.00, was told to come back friday dec 5 that they were having a...

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1

The value pawn in palm bay fl on palm bay road... wow what can I say. These people are not only slow and waste valuable...

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1

This place will rob you clean. Do not go to these people! I pawned my phone and a week later they pulled it. Did not le...

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1

My daughter's bicycle was stolen yesterday. On a hunch due to the proximity of their store to our home, I went there...

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Cash America and Value Pawn And Jewelry Latest Reviews

Recent published reviews
No votes

Application was put in at store 3311 Gallatin Pike Nashville Tennessee. Manager stated could not be hired. Reasons were...

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No votes

My wife and I found exactly what we were looking for thanks to Kristin at the beach blvd location, we will definitely...

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No votes

this company has made ALOT of money off of me. I have NEVER lost a loan. I have been relying on Superpawn to help stem s...

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3.8

Great cust. service. Lead Pawnbroker names Tammie was VERY helpful and kind. I will be back to do business again. She...

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Cash America and Value Pawn And Jewelry Products and Services

Most reviewed product and services
  • Cash America Customer Care (47 reviews)
  • Cash America Manager (21 reviews)
  • Cash America Pawn Loan (16 reviews)
  • Value Pawn And Jewelry Manager (10 reviews)
  • Value Pawn And Jewelry Sales Representative (3 reviews)
  • Value Pawn And Jewelry Customer Care (3 reviews)