PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cash America and Ezpawn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cash America
Ezpawn

Cash America and Ezpawn Overview

Total reviews 229 236
Company responses 0 0
Issues resolved 0 1

Cash America and Ezpawn Consumer Ratings

Rank
3 out of 92 in Pawnshops category
7 out of 92 in Pawnshops category
Product or Service Quality
3 in category
2 in category
Customer service
5 in category
6 in category
Value for money
0 in category
4 in category
Reliability
3 in category
2 in category

Cash America and Ezpawn Rating Details

Product or Service Quality
1.7 (100 reviews)
1.7 (99 reviews)
Reviewer's quote

...He asked for a customer service number and she told him "Read the door". I called to find out what the deal was and midway of asking the gentleman who answered the phone she again rudely interrupted me & kept saying to call customer service..

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...I tried returning it within 2 hours of purchasing it due to it not working anymore and have been told i cannot return it!! I want a refund the product doesnt work so i dont want it!..

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Customer service
1.5 (96 reviews)
1.4 (116 reviews)
Reviewer's quote

That Aldolfo guy doesn't need to be in customer service and we'd really appreciate it if something is done aboutvthst Aldolfo guy. Sorry he wouldn't give me his last name. He told me if I wanted it I'd have to find it out myself then told us *** y'all" which was very unnecessary along with that...

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...they have very rude customer service I wouldn’t recommend them to anyone..

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Value for money
2.1 (92 reviews)
1.6 (92 reviews)
Reviewer's quote

...at cash America did not check my TV to see if any damages were made I want compensation for their faults either I get a replacement TV or the amount of money the TV was worth before it went into your business Apparently the employees seem that they cannot take care of anyone else's property including the store's property as you can see their printer is broken as...

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...about my situation or y I couldn't b there or what I can do2 make it there Apr 4 &pay the entire loan amt owed plus 1mo extension amt??? After all the money I already paid out???? I'm an excellent customer. This is now the 2nd time I'm being completely ripped off&they are screwing me over after I purchased both rings from them on VIP plan & both times loaned me half what I paid & then...

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Reliability
1.5 (90 reviews)
1.5 (88 reviews)
Reviewer's quote

I purchased a native instruments maschine mk2 controller and was not given a activation serial number at point of sale. I later found out that I could not register my equipment and cash america pawn left me holding the bag. I will no longer purchase any electronics from this pawn broker.

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I I would like to talk about how EZPawn during COVID-19 took out of work musicians gear and sold it without giving him a chance to buy his gear back. During COVID-19 musicians and entertainers have been hit the hardest trying to make ends meet. For myself it's been really rough in the bills...

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Cash America and Ezpawn Pros and Cons

Pros
  • 2 of the staff
  • Location
  • Products
  • Unprofessional treatment
  • You get money for your stuff
  • No pros just cons
Cons
  • Staff acted as if they dont want to help you
  • Poor customer service
  • Attitude of the staff
  • Very rude and unapologetic manager
  • Rude clerk
  • I did not like your customer service

Cash America and Ezpawn Most Positive Reviews

Top rated reviews
5

I am a customer of the 1463 FM 1960 Houston Tx 77090 location. I returned a call to the representative "Marrisa" who is...

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5

Cheap bastards won’t loan money out again. Went to get a 10 dollar loan after bad experience couple months ago. Won’t...

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5

When I say or tell someone something that what I will do and I expect the same from people I deal with and I was very...

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5

As soon as you walk in they great you, the employees are some of the nicest ever and they go out of their way to make...

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Cash America and Ezpawn Most Critical Reviews

Lowest rated reviews
1

was in looking at a ring on tue dec 2 2014 price 249.00, was told to come back friday dec 5 that they were having a...

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1

I've had a lot of business with yall before and recently but every time i go its different give u less make us feel...

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1

This place will rob you clean. Do not go to these people! I pawned my phone and a week later they pulled it. Did not le...

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1

I always go to ez pawn and I got good deals but is my second time to get stuff at one location and the employes take my...

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Cash America and Ezpawn Latest Reviews

Recent published reviews
No votes

Application was put in at store 3311 Gallatin Pike Nashville Tennessee. Manager stated could not be hired. Reasons were...

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No votes

I took s eakers to expawn in fort dodge iowa at 530pm n i did not eant to sale i want to get some money and come back...

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No votes

this company has made ALOT of money off of me. I have NEVER lost a loan. I have been relying on Superpawn to help stem s...

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No votes

They where very rude i did not want to sale speakers only wanted mo ey then come latter to get them and i took them in...

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Cash America and Ezpawn Products and Services

Most reviewed product and services
  • Cash America Customer Care (47 reviews)
  • Cash America Manager (21 reviews)
  • Cash America Pawn Loan (16 reviews)
  • Ezpawn Customer Care (47 reviews)
  • Ezpawn Manager (29 reviews)
  • Ezpawn Pawn Loan (14 reviews)