PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Case Boss and Zagg as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Case Boss
Zagg

Case Boss and Zagg Overview

Total reviews 699 92
Company responses 0 0
Issues resolved 3 2

Case Boss and Zagg Consumer Ratings

Rank
279 out of 831 in Gadgets and Accessories category
120 out of 831 in Gadgets and Accessories category
Customer service
No votes
No votes
Website
No votes
No votes
Exchange, Refund and Cancellation Policy
No votes
No votes
Product or Service Quality
No votes
No votes

Case Boss and Zagg Rating Details

Customer service
No votes
No votes
Reviewer's quote

Not able to contact customer service or get response to emails. Worst company ever. Trying to cancel order according to site instructions...

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...Colin, my customer service agent apologized and said he would wave the shipping costs as a 1 time courtesy. Win-win solution..

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Website
No votes
No votes
Reviewer's quote

The phone number on this website was useless. It always goes to a fake answering machine no matter what time of day you call it. There is also a phone number on the case boss website and it is false advertising...

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...I could not register it or get a warranty claim because my product was not listed on website. I called and when I got to a person my issue was resolved quickly. People are working remotely so just be patient..

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Exchange, Refund and Cancellation Policy
No votes
No votes
Reviewer's quote

I want a refund because the item I have received and bought is wrong. It is the wrong size. I ordered a iPhone11 case and receive a completely different and smaller case...

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...please refund asap. (2nd screen that was sent to me ALSO cracked within 3 days. Did not drop it)..

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Product or Service Quality
No votes
No votes
Reviewer's quote

The number is no longer in service!!! Now I want to cancel my order and refund my 87. 00!!!!!!..

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...Your website states that we can email customer service but in fact there isn't an email. I'm not paying $10. every week to replace my screen...

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Case Boss and Zagg Pros and Cons

Pros
  • Price of the case
  • Discount specials
  • Just want my product please
  • Love the screen shields
  • Products
  • Customer service
Cons
  • Customer service is nonexistant
  • Have never delivered my cases
  • Do not have a telephone communication service
  • Customer service
  • Unprofessional
  • No customer service that i can find

Case Boss and Zagg Most Positive Reviews

Top rated reviews
5

The glass on his phone case broke.. he sat it down on are table and it just exploded

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5

My cover was crack when I got it. Also what goi in the brown envelope beside the barcode sticker on the outside

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5

I love the case but every month they take out $12.88 I payed in full so why is your company taking money from me I’ll...

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5

The glass has broken and I called the 1 800 numb er and the girl I talked with couldn't have been nicer. Thank you for h...

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Case Boss and Zagg Most Critical Reviews

Lowest rated reviews
1

I ordered a case boss. The usual experience others describe. Nothing arrived.tracking number was useless. Excuse emails...

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1

I'm an Apple user and have had everyone of them and NEVER had a broken screen because I always put a ZAGG shield on...

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1

I ordered a "free" promotional case, nearly 2 months ago, but still had to pay $9.95 for shipping, and I never got it....

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1

Bought 3 or 4 pairs of ifrogz ear pollution in ear buds and every pair ive bought lasted less than a month and either...

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Case Boss and Zagg Latest Reviews

Recent published reviews
No votes

So when will my case be delivered

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5

Im really pleased w Zaggs customer care. I call and they care and show it with good attitude and real help. Tks Zagg...

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No votes

I ordered dog bed,, and was charged 92.00 and change , when I complained that it was to much to cancel my order. They...

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No votes

Paid more for a screen protector since it had the lifetime warranty on it, after my first one cracked I am finding its...

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Case Boss and Zagg Products and Services

Most reviewed product and services
  • Case Boss Shipping Service (340 reviews)
  • Case Boss Cell Phone Case (43 reviews)
  • Case Boss Iphone Cell Phone Case (26 reviews)
  • Zagg Screen Protector (15 reviews)
  • Zagg Cell Phone Screen Protector (7 reviews)
  • Zagg Iphone 6s Plus Screen Protector (3 reviews)