PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Case Boss and Otterbox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Case Boss
Otterbox

Case Boss and Otterbox Overview

Total reviews 699 369
Company responses 0 0
Issues resolved 3 2

Case Boss and Otterbox Consumer Ratings

Rank
279 out of 832 in Gadgets and Accessories category
123 out of 832 in Gadgets and Accessories category
Customer service
No votes
78 in category
Website
No votes
88 in category
Exchange, Refund and Cancellation Policy
No votes
76 in category
Product or Service Quality
No votes
71 in category

Case Boss and Otterbox Rating Details

Customer service
No votes
1.8 (179 reviews)
Reviewer's quote

Not able to contact customer service or get response to emails. Worst company ever. Trying to cancel order according to site instructions...

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...I can't call them since there is no one there to take your call, so I wrote an email to their Customer Service Dept..

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Website
No votes
2.4 (166 reviews)
Reviewer's quote

The phone number on this website was useless. It always goes to a fake answering machine no matter what time of day you call it. There is also a phone number on the case boss website and it is false advertising...

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...Followed all of protocols on your website and no reply from chat or a return shipping label. Thought it would be faster ordering from you, but, NO. Had to go to an att store...

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Exchange, Refund and Cancellation Policy
No votes
1.7 (118 reviews)
Reviewer's quote

I want a refund because the item I have received and bought is wrong. It is the wrong size. I ordered a iPhone11 case and receive a completely different and smaller case...

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...I am returning for refund and will try a different cover. Otterbox should use USPS. I receive regular coffee shipments from Seattle area within 3-5 days by at no shipping cost...

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Product or Service Quality
No votes
2 (177 reviews)
Reviewer's quote

The number is no longer in service!!! Now I want to cancel my order and refund my 87. 00!!!!!!..

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Dear Sir, I brought otter box case for iPhone 8 Plus from your company on 10-06-2019, this product covered lifetime warranty. but some issues is there I attached photos, invoice copy, warranty bill for your perusal. kindly guide me to claim my warranty..

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Case Boss and Otterbox Pros and Cons

Pros
  • Price of the case
  • Discount specials
  • Just want my product please
  • Quality of product
  • Customer service
  • Warranty
Cons
  • Customer service is nonexistant
  • Have never delivered my cases
  • Do not have a telephone communication service
  • Customer service
  • Product and customer service
  • Shipping sucks

Case Boss and Otterbox Most Positive Reviews

Top rated reviews
5

The glass on his phone case broke.. he sat it down on are table and it just exploded

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5

Your website is very hard to use. I would rather never buy a case from your company again and actually destroy my...

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5

I love the case but every month they take out $12.88 I payed in full so why is your company taking money from me I’ll...

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5

I had ordered a screen protector from Otterbox, but then realized I actually didn't need it. I called to cancel the...

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Case Boss and Otterbox Most Critical Reviews

Lowest rated reviews
1

I ordered a case boss. The usual experience others describe. Nothing arrived.tracking number was useless. Excuse emails...

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1

When I use the word "replace" I have in mind receiving something that can actually work for my GS4, as distinct from "re...

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1

I ordered a "free" promotional case, nearly 2 months ago, but still had to pay $9.95 for shipping, and I never got it....

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1

I placed an order for an ipad mini case for my autistic son's ipad mini on 11/30/2014. My confirmation email stated...

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Case Boss and Otterbox Latest Reviews

Recent published reviews
No votes

So when will my case be delivered

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2.7

I need to replace my phone case and clip on my Galaxy S8 phone. No one is at CS, only a auto robot ( who is NO HELP) I...

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No votes

I ordered dog bed,, and was charged 92.00 and change , when I complained that it was to much to cancel my order. They...

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No votes

NoneI have not received my refund yet it's been almost 2 weeks

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Case Boss and Otterbox Products and Services

Most reviewed product and services
  • Case Boss Shipping Service (341 reviews)
  • Case Boss Cell Phone Case (44 reviews)
  • Case Boss Iphone Cell Phone Case (26 reviews)
  • Otterbox Cell Phone Case (56 reviews)
  • Otterbox Iphone 6 Cell Phone Case (15 reviews)
  • Otterbox Shipping Service (9 reviews)