PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Case Boss and Lifeproof as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Case Boss
Lifeproof

Case Boss and Lifeproof Overview

Total reviews
663
519
Company responses
0
0
Issues resolved
2
1

Case Boss was first mentioned on PissedConsumer on Mar 3, 2017 and since then this brand received 663 reviews. It is 144 reviews more than Lifeproof received since Oct 3, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Case Boss customer support team and Lifeproof customer service.

Case Boss and Lifeproof Consumer Ratings

Rank
220 out of 1198 in Gadgets and Accessories category
132 out of 1198 in Gadgets and Accessories category
Customer service
111 in category
61 in category
Website
160 in category
82 in category
Staff
112 in category
47 in category

According to consumer ratings and reviews, Lifeproof ranks 88 points higher in the Gadgets and Accessories category than Case Boss. People gave Case Boss 1.1 stars for Customer service criterion in Gadgets and Accessories category and it is 202 points higher than the worst rated brand in this category. At the same time, Lifeproof was rated 1.8 stars for Customer service criterion in this category and it is 252 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Lifeproof has a higher rating than Case Boss. Regarding Staff criterion, consumers gave Case Boss 1.1 stars and it is 64% greater than other in category. Lifeproof however was rated 2.2 stars and it is 85% greater than other in category.

Case Boss and Lifeproof Rating Details

Customer service
1.1 (408 reviews)
1.8 (196 reviews)
Reviewer's quote

...So *** products and *** customer service. I would not recommend this company to anyone..

Kimberley B

...Calls to Customer Service added to my frustration because they do not provide 24/7 coverage. It’s the same thing with emails. All I’m getting are scripted automated messages...

PissedConsumer1512467
Website
1.4 (370 reviews)
2.5 (193 reviews)
Reviewer's quote

...So I checked Case Boss website and found that I could order a XR case. After I emailed the Company again they said my case was on its way. I emailed Kristo, from Customer Service...

John B

I was not worried as I trusted the case would work as explicitly stated in every square centimetre of the lifeproof website, but I pick it up and find the lower half of my brand new phone was smashed. I can not believe that lifeproof, a company that I once believed to be the best of the best in...

PissedConsumer1138259
Staff
1.1 (366 reviews)
2.2 (110 reviews)
Reviewer's quote

...So to the CEO of Case Boss stop hiding behind your staff and back your words behind your company!! Because you have a slew of HIGHLY DISSATISFIED customers!..

PissedConsumer1131107

The case causes bubbles on the screen to the point where it makes it hard to see the screen. I trusted that this case would actually work properly and I have taken my screen protector I had on it when I bought it and not it will not go back on like it should. I am now out $150 for the screen...

Shunta

Case Boss and Lifeproof Pros and Cons

Pros
  • Discount specials
  • Price of the case
  • Appearance
  • Previous protections with other phones
  • Easy warranty
  • Customer service
Cons
  • Customer service is nonexistant
  • Do not have a telephone communication service
  • Have never delivered my cases
  • Terrible customer service
  • Product
  • Product failed

Case Boss and Lifeproof Most Positive Reviews

Top rated reviews
5

The glass on his phone case broke.. he sat it down on are table and it just exploded

5

Lifeproof's claims of being waterproof have nothing backing them but words. I have a water damaged IPhone that will...

Case Boss and Lifeproof Most Critical Reviews

Lowest rated reviews
1

I ordered a case boss. The usual experience others describe. Nothing arrived.tracking number was useless. Excuse emails...

1

I dropped my phone ONCE from hip-height- that's DEFINITELY less than the 6-ft guarantee- the screen shattered, and they...

Case Boss and Lifeproof Latest Reviews

Recent published reviews
1

I ordered a Case Boss for my wife's I phone and paid by credit card on June 3 of 2019. Every month since they have been...

Read all 663 reviews

Part of cover on ringer on the side broke off. I bought the Lifeproof fre Series waterproof for my iPhone 11. Can it be...

Read all 519 reviews

Case Boss and Lifeproof Products and Services

Most reviewed product and services
  • Case Boss Shipping Service (335 reviews)
  • Case Boss Cell Phone Case (39 reviews)
  • Case Boss Customer Care (26 reviews)
  • Lifeproof Cell Phone Case (75 reviews)
  • Lifeproof Iphone 6 Cell Phone Case (36 reviews)
  • Lifeproof Iphone 6s Cell Phone Case (26 reviews)