PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Case Boss and Lifeproof as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Case Boss
Lifeproof

Case Boss and Lifeproof Overview

Total reviews
700
530
Company responses
0
0
Issues resolved
3
1

Case Boss and Lifeproof Consumer Ratings

Rank
265 out of 808 in Gadgets and Accessories category
161 out of 808 in Gadgets and Accessories category
Customer service
144 in category
78 in category
Website
188 in category
90 in category
Exchange, Refund and Cancellation Policy
130 in category
63 in category
Product or Service Quality
163 in category
126 in category

Case Boss and Lifeproof Rating Details

Customer service
1.1 (427 reviews)
1.8 (200 reviews)
Reviewer's quote

Not able to contact customer service or get response to emails. Worst company ever. Trying to cancel order according to site instructions...

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...Will never again buy a life proof absolutely garbage and terrible customer service..

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Website
1.4 (387 reviews)
2.5 (198 reviews)
Reviewer's quote

The phone number on this website was useless. It always goes to a fake answering machine no matter what time of day you call it. There is also a phone number on the case boss website and it is false advertising...

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I was not worried as I trusted the case would work as explicitly stated in every square centimetre of the lifeproof website, but I pick it up and find the lower half of my brand new phone was smashed. I can not believe that lifeproof, a company that I once believed to be the best of the best in...

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Exchange, Refund and Cancellation Policy
1.1 (384 reviews)
1.8 (193 reviews)
Reviewer's quote

I want a refund because the item I have received and bought is wrong. It is the wrong size. I ordered a iPhone11 case and receive a completely different and smaller case...

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...They work (in suprisingly unhospitable conditions) and the customer service policy and staffing are both amazing. I'm talking about every problem fixed with a smile and forethought of consideration of customer outcomes unforeseen to the customer. Wow...

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Product or Service Quality
1.1 (375 reviews)
1.5 (217 reviews)
Reviewer's quote

The number is no longer in service!!! Now I want to cancel my order and refund my 87. 00!!!!!!..

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...After reading all the complaints on ProductReview about the poor quality of the plastic used to protect the screen and lenses (I wish I would have read that before buying sighhh...

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Case Boss and Lifeproof Pros and Cons

Pros
  • Price of the case
  • Discount specials
  • Just want my product please
  • Previous protections with other phones
  • Free warranty
  • Easy warranty
Cons
  • Customer service is nonexistant
  • Have never delivered my cases
  • Do not have a telephone communication service
  • Terrible customer service
  • Product
  • Warranty misleading

Case Boss and Lifeproof Most Positive Reviews

Top rated reviews
5

The glass on his phone case broke.. he sat it down on are table and it just exploded

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5

Lifeproof's claims of being waterproof have nothing backing them but words. I have a water damaged IPhone that will...

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5

I love the case but every month they take out $12.88 I payed in full so why is your company taking money from me I’ll...

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5

Called the company, they asked for a photo of the case and the serial number from the inside, then they shipped me a bra...

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Case Boss and Lifeproof Most Critical Reviews

Lowest rated reviews
1

I ordered a case boss. The usual experience others describe. Nothing arrived.tracking number was useless. Excuse emails...

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1

I dropped my phone ONCE from hip-height- that's DEFINITELY less than the 6-ft guarantee- the screen shattered, and they...

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1

I ordered a "free" promotional case, nearly 2 months ago, but still had to pay $9.95 for shipping, and I never got it....

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1

Don't buy this case. I bought it and had it on for less than a week. It worked fine in the water, but one night I...

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Case Boss and Lifeproof Latest Reviews

Recent published reviews
1

They have hit my credit card 8 times without authorization.
Now being investigated through bank fraud dept.

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1

I ordered a case and it charged me twice.

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1.4

Nobody answered and they sent me to voicemail

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No votes

LifeProof cases are suppose to have a life time warranty..

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Case Boss and Lifeproof Products and Services

Most reviewed product and services
  • Case Boss Shipping Service (341 reviews)
  • Case Boss Cell Phone Case (44 reviews)
  • Case Boss Customer Care (28 reviews)
  • Lifeproof Cell Phone Case (82 reviews)
  • Lifeproof Iphone 6 Cell Phone Case (36 reviews)
  • Lifeproof Iphone 6s Cell Phone Case (27 reviews)