PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trafalgar Tours and Casablanca Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Trafalgar Tours
Casablanca Express

Trafalgar Tours and Casablanca Express Overview

Total reviews 200 299
Company responses 0 0
Issues resolved 2 5

Trafalgar Tours and Casablanca Express Consumer Ratings

Rank
26 out of 320 in Travel category
35 out of 320 in Travel category
Customer service
19 in category
25 in category
Product or Service Quality
15 in category
29 in category
Reliability
11 in category
21 in category
Website
25 in category
40 in category

Trafalgar Tours and Casablanca Express Rating Details

Customer service
2.1 (107 reviews)
1.9 (108 reviews)
Reviewer's quote

I was told by a Trafalgars customer service representative that it was not Trafalgars policy to issue refunds. However, I could file a claim with travel insurance (Aon Affinity) to try to get my money back. However, after receiving and reviewing the paperwork, there were only five specific options...

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12/04/19 I talk w Nicole in Customer service. She was very cordial and Professional. I didn’t have to repeat my words and she spoke very respectably back w me...

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Product or Service Quality
2.2 (89 reviews)
1.6 (70 reviews)
Reviewer's quote

...All airlines and hotels for this trip refunded because they did not provide the service they contracted for. Trafalgar refuses..

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...When I called for a refund the customer no service agent. I use the term very loosely, laughed and hung up on me..

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Reliability
2.2 (88 reviews)
1.6 (80 reviews)
Reviewer's quote

NOI have been trying to get my money back from a trip THEY canceled in April. Yes I bought insurance and they are ignoring me also. My travel agent told me that Trafalgar is the only company they are having trouble with in getting peoples money back. I have told them I DO NOT want them to keep my...

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Nicole was a great lady with good customer service

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Website
2.6 (84 reviews)
1.9 (88 reviews)
Reviewer's quote

I went to the website to find that all trips with Trafalgar have been "suspended. " I got a letter from them (because I contacted the Better Business Bureau about it) that said that since they did not "cancel" the trip, but rather "suspended" it that they do not have to give any of my money back....

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Followed all their directions waited through their seminar got the vouchers haven’t been able to contact any company online or over the phone about these vouchers the website seems fake just nothing happens thinking of calling a small claims lawyer to see what he can get me..

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Trafalgar Tours and Casablanca Express Pros and Cons

Pros
  • Sites we visited
  • Seeing so much in a short period of time
  • Tour leadr
  • Customer service
  • Idea of receiving a free trip
  • Friendly staff
Cons
  • Customer service
  • Tour director
  • Meals
  • Misleading
  • Misinforming practices
  • Poor customer service

Trafalgar Tours and Casablanca Express Most Positive Reviews

Top rated reviews
5

I have just booked my tenth tour with Trafalgar and have never had a bad Trafalgar guide. As a matter of fact, the tour...

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5

Had a great experience with Will from Casablanca express! I misread the terms of service that requested a 60 advance res...

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5

Well, the European Whirl really lived up to its name - you are always on the go - very early starts and late finishes an...

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5

I wrote a post in January about how great Julio was when I called and misunderstood the booking dates. I am writing...

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Trafalgar Tours and Casablanca Express Most Critical Reviews

Lowest rated reviews
1

My sister and I took our grand-daughters to Paris in July 2013. The hotel was under construction. There were paint smell...

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1

Yes, same happened to me. My husband bought a trip that expired on May 2104. A sales rep from Casablancaexpress called...

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1

After a long day travelling and sightseeing our group of 5 arrived at the Doubletree Hotel Memphis 5th September for 2...

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1

I made reservations in Vegas and Casablanca called to "confirm", but really called to sell another package. Paid $99 fo...

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Trafalgar Tours and Casablanca Express Latest Reviews

Recent published reviews
1

Tour was cancelled but Trafgar due to COVID. I rescheduled for a later tour that was also canceled. They have refused a...

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1

They owe me 220.00 for a trip that I never received an itinerary for. When I called for a refund the customer no...

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No votes

We booked a trip to Italy and went through AAA who then booked it with Trafalgar back the beginning of 2020. Our trip wa...

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No votes

She helped with every question . Very fast and nice' 5 stars!!!! this is not a compllaint

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Trafalgar Tours and Casablanca Express Products and Services

Most reviewed product and services
  • Trafalgar Tours Tour (50 reviews)
  • Trafalgar Tours Tour Booking (14 reviews)
  • Trafalgar Tours Tour Guide (10 reviews)
  • Casablanca Express Vacation Package Booking (38 reviews)
  • Casablanca Express Deal (25 reviews)
  • Casablanca Express Vacation Package (16 reviews)