PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trafalgar Tours and Casablanca Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Trafalgar Tours
Casablanca Express

Trafalgar Tours and Casablanca Express Overview

Total reviews
177
299
Company responses
0
0
Issues resolved
2
5

Trafalgar Tours and Casablanca Express Consumer Ratings

Rank
24 out of 318 in Travel category
36 out of 318 in Travel category
Customer service
17 in category
24 in category
Product or Service Quality
14 in category
29 in category
Website
23 in category
38 in category
Reliability
11 in category
20 in category

Trafalgar Tours and Casablanca Express Rating Details

Customer service
2.2 (93 reviews)
1.9 (108 reviews)
Reviewer's quote

...Isn't this a rip off? I was in contact with the Trafalgar supervisor at the call center and was advised that she was the only person I could talk to as they had no customer service where I could air my concerns..

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12/04/19 I talk w Nicole in Customer service. She was very cordial and Professional. I didn’t have to repeat my words and she spoke very respectably back w me...

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Product or Service Quality
2.4 (79 reviews)
1.6 (70 reviews)
Reviewer's quote

...They are a service provider and they did not provide the service in the time stipulated with us. They need to fully refund our money. Any future trips will be decided using companies who work with you and this company does not! No more trips with Trafalgar..

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...When I called for a refund the customer no service agent. I use the term very loosely, laughed and hung up on me..

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Website
2.8 (74 reviews)
1.9 (88 reviews)
Reviewer's quote

...Note that in their website they rave about the beauty of the park. We were lucky we had arrived to Madrid before the tour began and were able to enjoy the park..

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Followed all their directions waited through their seminar got the vouchers haven’t been able to contact any company online or over the phone about these vouchers the website seems fake just nothing happens thinking of calling a small claims lawyer to see what he can get me..

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Reliability
2.4 (72 reviews)
1.6 (80 reviews)
Reviewer's quote

I purchase a trip to Italy in November for May 2nd through AAA and they booked it with Trafelgar. I also purchased insurance for the trip. I cancelled the trip in March due to the Coronavirus and was told as per their policy I would get only 2400.00 of my 4000.00 back and go through the insurance...

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Nicole was a great lady with good customer service

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Trafalgar Tours and Casablanca Express Pros and Cons

Pros
  • Sites we visited
  • Seeing so much in a short period of time
  • Tour leadr
  • Customer service
  • Idea of receiving a free trip
  • Friendly staff
Cons
  • Tour director
  • Customer service
  • Meals
  • Misleading
  • Misinforming practices
  • Poor customer service

Trafalgar Tours and Casablanca Express Most Positive Reviews

Top rated reviews
5

I have just booked my tenth tour with Trafalgar and have never had a bad Trafalgar guide. As a matter of fact, the tour...

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5

Had a great experience with Will from Casablanca express! I misread the terms of service that requested a 60 advance res...

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5

Well, the European Whirl really lived up to its name - you are always on the go - very early starts and late finishes an...

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5

I wrote a post in January about how great Julio was when I called and misunderstood the booking dates. I am writing...

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Trafalgar Tours and Casablanca Express Most Critical Reviews

Lowest rated reviews
1

My sister and I took our grand-daughters to Paris in July 2013. The hotel was under construction. There were paint smell...

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1

Yes, same happened to me. My husband bought a trip that expired on May 2104. A sales rep from Casablancaexpress called...

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1

After a long day travelling and sightseeing our group of 5 arrived at the Doubletree Hotel Memphis 5th September for 2...

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1

I made reservations in Vegas and Casablanca called to "confirm", but really called to sell another package. Paid $99 fo...

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Trafalgar Tours and Casablanca Express Latest Reviews

Recent published reviews
1

Trafalgar made a decision to keep the money from it's guests as an interest free loan to itself when it cancelled many...

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1

They owe me 220.00 for a trip that I never received an itinerary for. When I called for a refund the customer no...

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1

I purchase a trip to Italy in November for May 2nd through AAA and they booked it with Trafelgar. I also purchased...

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No votes

She helped with every question . Very fast and nice' 5 stars!!!! this is not a compllaint

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Trafalgar Tours and Casablanca Express Products and Services

Most reviewed product and services
  • Trafalgar Tours Tour (49 reviews)
  • Trafalgar Tours Tour Booking (14 reviews)
  • Trafalgar Tours Tour Guide (10 reviews)
  • Casablanca Express Vacation Package Booking (38 reviews)
  • Casablanca Express Customer Care (32 reviews)
  • Casablanca Express Deal (24 reviews)