PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about My Vip Vacations and Casablanca Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

My Vip Vacations
Casablanca Express

My Vip Vacations and Casablanca Express Overview

Total reviews 9 299
Company responses 0 0
Issues resolved 0 5

My Vip Vacations and Casablanca Express Consumer Ratings

Rank
135 out of 580 in Travel Agencies category
33 out of 319 in Travel category
Customer service
60 in category
22 in category
Additional Fees
63 in category
18 in category
Value for money
216 in category
33 in category
Product or Service Quality
70 in category
25 in category

My Vip Vacations and Casablanca Express Rating Details

Customer service
1.7 (6 reviews)
1.9 (108 reviews)
Reviewer's quote

Went to seminar and promised free flights, and debt cards over two months ago

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12/04/19 I talk w Nicole in Customer service. She was very cordial and Professional. I didn’t have to repeat my words and she spoke very respectably back w me...

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Additional Fees
1.7 (6 reviews)
1.8 (67 reviews)
Reviewer's quote

...I had to pay for my own food, transporation and additional fees for the hotel, which was $103. 00..

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...9/10/18 This was the most expensive free trip ever!! Not only do they make it very difficult to claim with deadlines and refundable and non refundable depoosits for "incidentals", airport fees, taxes, etc. all done by mail...

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Value for money
1 (6 reviews)
1.6 (70 reviews)
Reviewer's quote

...irmed lady will say anything sweet for you to take the *** they promise you a second vacation anywhere you want just to find out you has to come out with more money just to so call"activated " the certificate and more money when you actually use it. and if you have complains they ignore you never returned your calls and when you do you get ...

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...I asked for my money back since this is not the Hawaii trip at all that I paid for and was told no..

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Product or Service Quality
1.5 (6 reviews)
1.6 (70 reviews)
Reviewer's quote

Went to meeting, did not purchase thankfully, received a certificate for 2 airline tickets, 300 dining card and 50 VISA card. Emailed the required proof within 24 hours and never heard back. Sent a 2nd request for acknowledgement and never heard back. I have done research and this is as close to...

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...When I called for a refund the customer no service agent. I use the term very loosely, laughed and hung up on me..

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My Vip Vacations and Casablanca Express Pros and Cons

Pros
  • I am very disappointed with the entire services
  • Customer service
  • Idea of receiving a free trip
  • Friendly staff
Cons
  • Lies and not following thru what was offered to me
  • Did not deliver airline tickets on southwest as promise
  • Misleading
  • Misinforming practices
  • Poor customer service

My Vip Vacations and Casablanca Express Most Positive Reviews

Top rated reviews
3.9

Myvipvacations is real it is not a scam. But you have to listen clearly to what they are telling you because if it sound...

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5

Had a great experience with Will from Casablanca express! I misread the terms of service that requested a 60 advance res...

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No votes
5

I wrote a post in January about how great Julio was when I called and misunderstood the booking dates. I am writing...

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My Vip Vacations and Casablanca Express Most Critical Reviews

Lowest rated reviews
1

We bought the plan and attended the program. We did not purchase any time. The show voucher was for $10 a person and t...

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1

Yes, same happened to me. My husband bought a trip that expired on May 2104. A sales rep from Casablancaexpress called...

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1

There saleman and the confirmed lady will say anything sweet for you to take the *** they promise you a second vacation...

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1

I made reservations in Vegas and Casablanca called to "confirm", but really called to sell another package. Paid $99 fo...

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My Vip Vacations and Casablanca Express Latest Reviews

Recent published reviews
1

Went to seminar and promised free flights, and debt cards over two months ago

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1

They owe me 220.00 for a trip that I never received an itinerary for. When I called for a refund the customer no...

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1

Went to meeting, did not purchase thankfully, received a certificate for 2 airline tickets, 300 dining card and 50 VISA...

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No votes

She helped with every question . Very fast and nice' 5 stars!!!! this is not a compllaint

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My Vip Vacations and Casablanca Express Products and Services

Most reviewed product and services
  • My Vip Vacations Sales Representative (2 reviews)
  • Casablanca Express Vacation Package Booking (38 reviews)
  • Casablanca Express Deal (25 reviews)
  • Casablanca Express Vacation Package (16 reviews)