The Childrens Place vs Carters: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Childrens Place and Carters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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The Childrens Place

2.0

Carters

1.7

The Childrens Place

Carters

The Childrens Place and Carters Overview

Total reviews

1171

Company responses

Issues resolved

The Childrens Place and Carters Consumer Ratings

Rank

32 out of 266 in Kids' Stores category

60 out of 266 in Kids' Stores category

Customer service

40 in category

54 in category

Website

29 in category

56 in category

Exchange, Refund and Cancellation Policy

29 in category

19 in category

Price Affordability

25 in category

26 in category

The Childrens Place and Carters Rating Details

Customer service

1.4 (380 reviews)

1.1 (16 reviews)

Reviewer's quote

...Also, when I called customer service I could not understand your representative due to her accent and a poor connection..

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...Cannot reach customer service! On hold over an hour, requested a call back; return call feature on honored. NO CALL BACK. This has happened twice in the last week!..

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Website

2.3 (321 reviews)

1.7 (10 reviews)

Reviewer's quote

...00 was taken out of my account and I only received 4 items ??? I looked on the website and it states partially sent . no one has contacted me back on this . and I've sent numerous emails because there is no live person!..

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...Finally, I tried using their website contact option, but it does not work. I am very frustrated with Carter's customer services. I discourage anyone who intends to use their online shopping services..

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Exchange, Refund and Cancellation Policy

1.8 (315 reviews)

2 (9 reviews)

Reviewer's quote

...i understand because of the covid-19 but i need a refund or cancel my order. thank you..

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Do not shop here if you want to be able to exchange or return items. Even with a receipt, i was not able to return or exchange for a different size. EVEN WITH A RECEIPT...

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Price Affordability

2.9 (306 reviews)

2.9 (9 reviews)

Reviewer's quote

I wanted to order some things and then there was this thing that says you save 30% off on your order when you open and account or you use your credit card but when I use my credit card the price doesn't go down, so I want to know why it doesn't go down I even have proof, so I want the price lowered..

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I tried 13 times to call Carter's to recieve a price adjustment on items that went on additional clerance the next day. Each time I have been on hold for over an hour and not been able to speak to a representative or NEVER recieved a call back when using that option. Now it is past the 14 days to...

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The Childrens Place and Carters Pros and Cons

Pros

Prices and clothes
Good price
Price

Cute clothes
Clothes

Cons

Lack of customer service
Poor custumer service
Poor customer service

Customer service
Carters customer service phone
Carters customer service email

The Childrens Place and Carters Most Positive Reviews

Top rated reviews

WOW - I am NEVER shopping at The Children's Place again! Unlike Old Navy or Bonnie Togs/Carter's, The Children's Place...

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4.3

I was waiting in line so I can check with three other lady's. While on the employees were trying to help everyone as...

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I had a wonderful experience in the Children's Place in Fayetteville NC! They Just moved into a new store and it's...

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3.2

I went to the carters located in south gate California, never had had this hoerible treatment before all.other ladies...

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The Childrens Place and Carters Most Critical Reviews

Lowest rated reviews

Received an outfit from my baby shower with no receipt. I don't like the outfit and it was too small for my daughter. ...

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So my friend I was shopping with put the clothes back on the original rack she picked them up from. I looked up and saw...

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I had no receipt they do not exchange for other item I was going to buy more but not I will go to other store with bette...

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Just came back from the Carter's store in Anaheim Hills & I am still stunned with the way my 2 yo & I were treated. Me...

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The Childrens Place and Carters Latest Reviews

Recent published reviews

No votes

I place the online order it was canceled but my credit card was still charge

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2.2

Returned merchandise with RMA via FedEX. Delivery to Carter's confirmed 4/9/2020. Today is 5/9/2020 no response or...

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No votes

I placed an order on May 11 for 5 items
Only received 2. These are a gift for my grandson
You are not able to email childr...

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They do not pick up their customer service line. They are not responding back to emails, which they provide if phone...

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The Childrens Place and Carters Products and Services

Most reviewed product and services

The Childrens Place Shipping Service (298 reviews)
The Childrens Place Customer Care (242 reviews)
The Childrens Place Manager (62 reviews)

Carters Customer Care (9 reviews)
Carters Manager (1 review)

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