The Childrens Place vs Carters: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Childrens Place and Carters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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The Childrens Place

2.0

Carters

1.6

The Childrens Place

Carters

The Childrens Place and Carters Overview

Total reviews

983

Company responses

Issues resolved

The Childrens Place was first mentioned on PissedConsumer on Oct 2, 2009 and since then this brand received 983 reviews. It is 962 reviews more than Carters received since Mar 18, 2016.

The Childrens Place and Carters Consumer Ratings

Rank

28 out of 368 in Kids' Stores category

57 out of 368 in Kids' Stores category

Customer service

35 in category

45 in category

Website

28 in category

52 in category

Exchange, Refund and Cancellation Policy

25 in category

19 in category

According to consumer ratings and reviews, The Childrens Place ranks 29 points higher in the Kids' Stores category than Carters. People gave The Childrens Place 1.3 stars for Customer service criterion in Kids' Stores category and it is 55 points higher than the worst rated brand in this category. At the same time, Carters was rated 1.2 stars for Customer service criterion in this category and it is 45 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that The Childrens Place has a higher rating than Carters. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave The Childrens Place 1.7 stars and it is 72% greater than other in category. Carters however was rated 2 stars and it is 79% greater than other in category.

The Childrens Place and Carters Rating Details

Customer service

1.3 (328 reviews)

1.2 (13 reviews)

Reviewer's quote

...When I called customer service all they offered was a refund and 400 points , as some type of hubs money instead of just giving me my item that I already PAID FOR !!!!..

Laia

...I was instructed at the store to ask for a cancellation of this order via the customer services phone. For over a week now I have been trying to call their phone and after waiting more than 50 minutes no one picks up my calls. I also tried e-mailing and got no response...

Jatziri

Website

2.3 (280 reviews)

1.6 (8 reviews)

Reviewer's quote

...The children's place needs to keep better inventory of their items and fix website bugs..

Elizabeth P

Tried to place an online order and their website crashed. Tried to place the order multiple times during the one day. Called customer service and they said they know they are having problems with the website and aren’t able to place any order...

PissedConsumer1403405

Exchange, Refund and Cancellation Policy

1.7 (275 reviews)

2 (7 reviews)

Reviewer's quote

I want my money back I cancel my order

Cobey

Do not shop here if you want to be able to exchange or return items. Even with a receipt, i was not able to return or exchange for a different size. EVEN WITH A RECEIPT...

PissedConsumer1041581

The Childrens Place and Carters Pros and Cons

Pros

Prices and clothes
Good price
Nice price

Cute clothes

Cons

Lack of customer service
Poor custumer service
Poor customer service

Customer service
Carters customer service phone
Carters customer service email

The Childrens Place and Carters Most Positive Reviews

Top rated reviews

WOW - I am NEVER shopping at The Children's Place again! Unlike Old Navy or Bonnie Togs/Carter's, The Children's Place...

4.3

I was waiting in line so I can check with three other lady's. While on the employees were trying to help everyone as...

The Childrens Place and Carters Most Critical Reviews

Lowest rated reviews

Received an outfit from my baby shower with no receipt. I don't like the outfit and it was too small for my daughter. ...

So my friend I was shopping with put the clothes back on the original rack she picked them up from. I looked up and saw...

The Childrens Place and Carters Latest Reviews

Recent published reviews

I never talked to anyone about my issue of not receiving my credit card in the mail

Read all 983 reviews

I ordered items for an Angel Tree gift on December 6th. I need it by the 20th so I thought I had plenty of time to get...

Read all 21 reviews

The Childrens Place and Carters Products and Services

Most reviewed product and services

The Childrens Place Shipping Service (240 reviews)
The Childrens Place Customer Care (215 reviews)
The Childrens Place Manager (54 reviews)

Carters Customer Care (7 reviews)
Carters Manager (1 review)

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