PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about The Childrens Place and Carters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
The Childrens Place was first mentioned on PissedConsumer on Oct 2, 2009 and since then this brand received 983 reviews. It is 962 reviews more than Carters received since Mar 18, 2016.
The Childrens Place and Carters Consumer Ratings
Rank
28
out of 368 in Kids' Stores category
57
out of 368 in Kids' Stores category
Customer service
35
in category
45
in category
Website
28
in category
52
in category
Exchange, Refund and Cancellation Policy
25
in category
19
in category
According to consumer ratings and reviews, The Childrens Place ranks 29 points higher in the Kids' Stores category than Carters.
People gave The Childrens Place 1.3 stars for Customer service criterion in Kids' Stores category and it is 55 points higher than the worst rated brand in this category.
At the same time, Carters was rated 1.2 stars for Customer service criterion in this category and it is 45 points higher than the worst rated brand in this category.
If we look at Website criterion, than we see that The Childrens Place has a higher rating than Carters.
Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave The Childrens Place 1.7 stars and it is 72% greater than other in category.
Carters however was rated 2 stars and it is 79% greater than other in category.
The Childrens Place and Carters Rating Details
Customer service
1.3 (328 reviews)
1.2 (13 reviews)
Reviewer's quote
...When I called customer service all they offered was a refund and 400 points , as some type of hubs money instead of just giving me my item that I already PAID FOR !!!!..
Laia
...I was instructed at the store to ask for a cancellation of this order via the customer services phone. For over a week now I have been trying to call their phone and after waiting more than 50 minutes no one picks up my calls. I also tried e-mailing and got no response...
Jatziri
Website
2.3 (280 reviews)
1.6 (8 reviews)
Reviewer's quote
...The children's place needs to keep better inventory of their items and fix website bugs..
Elizabeth P
Tried to place an online order and their website crashed. Tried to place the order multiple times during the one day. Called customer service and they said they know they are having problems with the website and aren’t able to place any order...
PissedConsumer1403405
Exchange, Refund and Cancellation Policy
1.7 (275 reviews)
2 (7 reviews)
Reviewer's quote
I want my money back I cancel my order
Cobey
Do not shop here if you want to be able to exchange or return items. Even with a receipt, i was not able to return or exchange for a different size. EVEN WITH A RECEIPT...
PissedConsumer1041581
The Childrens Place and Carters Pros and Cons
Pros
Prices and clothes
Good price
Nice price
Cute clothes
Cons
Lack of customer service
Poor custumer service
Poor customer service
Customer service
Carters customer service phone
Carters customer service email
The Childrens Place and Carters Most Positive Reviews
Top rated reviews
5
WOW - I am NEVER shopping at The Children's Place again! Unlike Old Navy or Bonnie Togs/Carter's, The Children's Place...
How would you compare The Childrens Place vs Carters?