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Our website collected and compiled various consumer reviews about The Childrens Place and Carters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
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The Childrens Place and Carters Consumer Ratings
Rank
29
out of 278 in Kids' Stores category
59
out of 278 in Kids' Stores category
Customer service
41
in category
61
in category
Website
29
in category
59
in category
Exchange, Refund and Cancellation Policy
27
in category
19
in category
Price Affordability
27
in category
29
in category
The Childrens Place and Carters Rating Details
Customer service
1.4 (430 reviews)
1.1 (18 reviews)
Reviewer's quote
...Terrible customer service. The kids that work inside the stores are not helpful and dont seem like they want to help you or resolve any issues! A very sad place indeed!..
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...Very bad customer service. Story: I waited in line outside and nobody was there to ask people to come in after somebody left, when i waited after few people left and nobody asked me to come, i went in and immediately questioned. I explained and then the girl starteled andcsaid ok...
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Website
2.3 (376 reviews)
1.6 (11 reviews)
Reviewer's quote
My order was wrong, and could be resolved with a simple email, but all of their email links are either dead links or link to a random spot on their website. Only option is sitting on hold for an east coast call center..
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...Finally, I tried using their website contact option, but it does not work. I am very frustrated with Carter's customer services. I discourage anyone who intends to use their online shopping services..
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Exchange, Refund and Cancellation Policy
1.7 (361 reviews)
1.9 (11 reviews)
Reviewer's quote
...i contact customer service of email ，10days past i did not receive any response！i call to them ，they said it deliver，i need contact usps，they can not refund to me！..
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Do not shop here if you want to be able to exchange or return items. Even with a receipt, i was not able to return or exchange for a different size. EVEN WITH A RECEIPT...
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Price Affordability
2.9 (352 reviews)
2.8 (11 reviews)
Reviewer's quote
I wanted to order some things and then there was this thing that says you save 30% off on your order when you open and account or you use your credit card but when I use my credit card the price doesn't go down, so I want to know why it doesn't go down I even have proof, so I want the price lowered..
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I tried 13 times to call Carter's to recieve a price adjustment on items that went on additional clerance the next day. Each time I have been on hold for over an hour and not been able to speak to a representative or NEVER recieved a call back when using that option. Now it is past the 14 days to...
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The Childrens Place and Carters Pros and Cons
Pros
Prices and clothes
Good price
Price
Cute clothes
Clothes
Cons
Poor customer service
Poor custumer service
Lack of customer service
Customer service
Carters customer service phone
Carters customer service email
The Childrens Place and Carters Most Positive Reviews
Top rated reviews
5
WOW - I am NEVER shopping at The Children's Place again! Unlike Old Navy or Bonnie Togs/Carter's, The Children's Place...
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4.3
I was waiting in line so I can check with three other lady's. While on the employees were trying to help everyone as...
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5
I had a wonderful experience in the Children's Place in Fayetteville NC! They Just moved into a new store and it's...
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3.3
I normally purchase items for my Grandson at the in store locations, but due to COVID19 local stores are closed. I...
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The Childrens Place and Carters Most Critical Reviews
Lowest rated reviews
1
Received an outfit from my baby shower with no receipt. I don't like the outfit and it was too small for my daughter. ...
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1
So my friend I was shopping with put the clothes back on the original rack she picked them up from. I looked up and saw...
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1
I had no receipt they do not exchange for other item I was going to buy more but not I will go to other store with bette...
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1
Just came back from the Carter's store in Anaheim Hills & I am still stunned with the way my 2 yo & I were treated. Me...
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The Childrens Place and Carters Latest Reviews
Recent published reviews
No votes
The issue was fixed in relation to this order. Thank you
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1
Saskatoon preston crossing store. Very bad customer service. Story: I waited in line outside and nobody was there to...
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3.8
I have changed my password several time it won't let in to order
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2.2
Returned merchandise with RMA via FedEX. Delivery to Carter's confirmed 4/9/2020. Today is 5/9/2020 no response or...
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The Childrens Place and Carters Products and Services
Most reviewed product and services
The Childrens Place Shipping Service
(325 reviews)
The Childrens Place Customer Care
(245 reviews)
The Childrens Place Manager
(63 reviews)
Carters Customer Care
(10 reviews)
Carters Manager
(1 review)
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