PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carters and Kohls as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carters
2.2
Kohls
2.6
Carters
Kohls

Carters and Kohls Overview

Total reviews 62 3409
Company responses 0 1
Issues resolved 0 36

Carters and Kohls Consumer Ratings

Rank
52 out of 457 in Kids' Stores category
79 out of 533 in Supermarkets and Malls category
Customer service
74 in category
93 in category
Website
70 in category
104 in category
Price Affordability
50 in category
83 in category
Product or Service Quality
41 in category
68 in category

Carters and Kohls Rating Details

Customer service
1.4
(33 reviews)
1.9
(1273 reviews)
Reviewer's quote

I had to call customer service and cancel it. I made purchase of $53 and ended up paying hundreds of dollars because someone is not doing their job. I called somany times just to make a payment and and everything I get an email with a fee saying how it didn't go through and all the charges and...

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...Very rude customer service..

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Website
1.9
(26 reviews)
2.3
(1086 reviews)
Reviewer's quote

I ordered a t-shirt with a sports logo from Carters for my child for a special school event a shirt I was only able to find through their website. I made sure to order it well in advance of their shipping timelines for a store pickup and the day before the item was supposed to be ready, I found out...

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...I going to continue to get the run around with NO end result I have emailed every contact I have called and opened several cases and even the chat on their website I have run out of options patience and really don't know what to do, I really don't want to let this much money go but I'm getting no...

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Price Affordability
2.7
(26 reviews)
2.9
(989 reviews)
Reviewer's quote

I tried 13 times to call Carter's to recieve a price adjustment on items that went on additional clerance the next day. Each time I have been on hold for over an hour and not been able to speak to a representative or NEVER recieved a call back when using that option. Now it is past the 14 days to...

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...They told me one price yet there is a different price they humiliated me in front of everybody in that store. Finally I got so upset I was so embarrassed that I told them are we arguing over three damn dollars. The cashier was rude...

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Product or Service Quality
2.3
(25 reviews)
2.5
(1031 reviews)
Reviewer's quote

...Terrible web service. I placed 2 orders Aug 4 and applied code gimme20. code was applied but does not show up on either order Today I drove drove an hour and fifteen min to purchase some things that you said could not be shipped...

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Excellent customer service in Sephora. See below photo of email sent to Sephora. The girls in the Sephora store have helped me pick out blush, eyeshadow, foundation, and lipstick...

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Carters and Kohls Pros and Cons

Pros
  • Still waiting for refund order was placed 1-24-2023
  • Great products
  • Cute clothes
  • Good deals
  • Coupons
  • Shopping there
Cons
  • Customer service
  • Carters customer service phone
  • Carters customer service email
  • Customer service
  • Online ordering
  • Poorest customer service

Carters and Kohls Most Positive Reviews

Top rated reviews
5

Ordered 2 sets of one piece white undershirts( 5 pieces in a set) but only received one set of 5!
Please resolve this by...

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5

My name is Joe Biden and I am best friends with David Duke. I hire black people just to use them as my puppets and also...

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5

Customer service I spoke to , I think her name was Emily ( not sure) but she was extremely patient & helpful, I was...

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5

First, I would like to say, Kohl’s has been my “go to” store for 12 years. I purchased an item, then moved. I recently f...

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Carters and Kohls Most Critical Reviews

Lowest rated reviews
1

I have received the promo offer buy1 get 2 free jeans offer this morning (10/5 at 8:16 am)but when I tried to place an...

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1

The following was sent to Kohl's Executive Offices to the CEO and Other high level managers/officers. Their response was...

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1

I put a order in the beginning of February and and have not received it. I understand takes time to pace and send it...

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1

I was in a Kohls store trying to buy some jewelry when one of the employees said you cant afford this SHlT you spear...

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Carters and Kohls Latest Reviews

Recent published reviews
1

Order was placed and never received a confirmation email on when shipping would arrive. I have to send them an email....

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No votes

I was overcharged on my debit card 2 for a purchase on march 2nd and sales audit department told me it would be taken...

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1

I hate this credit card and decided to look for how to leave a review. It's the worst credit card I've ever owned. I...

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1.2

There is an error on my bill and I want to correct it. There is no one to speak to.
This is creating a Hugh problem for m...

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