PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Trane and Carrier as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Trane
Carrier

Trane and Carrier Overview

Total reviews
87
33
Company responses
0
0
Issues resolved
1
0

Trane and Carrier Consumer Ratings

Rank
50 out of 314 in Heating, Cooling and Air Conditioning category
58 out of 314 in Heating, Cooling and Air Conditioning category
Product or Service Quality
37 in category
40 in category
Value for money
36 in category
35 in category
Customer service
40 in category
41 in category
Price Affordability
40 in category
49 in category

Trane and Carrier Rating Details

Product or Service Quality
1.3 (39 reviews)
1.2 (16 reviews)
Reviewer's quote

...first service call. Happened again late the same winter and again the next winter. The fourth service call the service man said there was *** and had to replace the coil...

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... heat pump in 2015 ran fine for a year then started breaking down every 3 months 5 circuit boards,2 motors,3heat grids and several other parts no less than 30 service calls 100 to 500$ each carrier will not do anything but say sorry to hear that never hard a product so poorly supported....

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Value for money
1.3 (36 reviews)
1.3 (15 reviews)
Reviewer's quote

That I had purchased something that would reduce my costs and help save me some money in the long run. Now, however, I am forced to purchase freon at a cost of $215 out of pocket and every 8 months, on average replace this coil at my expense, at quotes ranging from $800 - $1,000! Contacting Trane...

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Day 1 - Our 5 ton Infinity system was installed. The unit would not power up. I was told that the blower was bad FROM THE FACTORY. After they got it running the system shut off one day. The repairman said it lost all its refrigerant. He should me the soldering of the condenser coil and I admit, it...

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Customer service
1.3 (35 reviews)
1.2 (17 reviews)
Reviewer's quote

Next, I called Trane Customer Service (CS) and explained the problem. I provided them with the serial numbers of the units, but the CS agent could not find where they were registered. I talked with my builder who assured me he had registered the units, I called Trane again, but this time the CS...

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...00 WORTH OF WARRANTY PARTS WE INSTALLED IN CUSTOMERS EQUIPMENT THEY SHUT OUR ACCOUNT DOWN NOW WHEN CUSTOMERS CALL FOR WARRANTY ISSUES I HAVE TO REFER THEM TO CARRIER CORPORATION CUSTOMER SERVICE NUMBER 1-800-227-7437 NEEDLESS TO SAY WE WILL NEVER SELL OR RECOMMEND CARRIER PRODUCTS AGAIN..

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Price Affordability
2 (30 reviews)
1.5 (14 reviews)
Reviewer's quote

Official Representative of your company on 10th July 2020 at 19:54 EDT provided following response, and I quote:*** *** and go *** yourself.End of quote .

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...but must pay and inflated price. WARNING, DO NOT BUY CARRIER IF YOU MAINTAIN YOUR OWN FILTERS. I called carrier cust...

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Trane and Carrier Pros and Cons

Pros
  • Dealer is ok
  • Service technician
  • Installer was excellent
  • Warranty
  • I think the ce distributor in florida should be pulled
  • Distributor
Cons
  • Poor quality lousy warranty lots of excuses
  • Poor quality
  • Lack of honesty
  • Would not honor their warranty
  • Product quality and customer service
  • Expensive to own

Trane and Carrier Most Positive Reviews

Top rated reviews
5

I have unti series number L1833KA25
Model number YCC080F3MOBC
So I put heat exchanger is bad I have
Life time warranty plea...

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4

replaced my air handler with carrier unit. there filter size is unique and requires you to buy it through their...

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3.7

I have to chuckle when I see your ads on TV about how weather can't stop a Trane, but a little pack rat can do it very...

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3.2

I had a warranty part failure on a one and a half year old Infinity furnace . The tech wanted to bill me eighty some...

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Trane and Carrier Most Critical Reviews

Lowest rated reviews
1

Trane 20i unit is 4 years old(2009). The factory installed insulation around the interior of the furnace has released a...

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1

I got a brand new carrier AC unit installed at my house in January 2014. 20 days ago the compressor went bad and their...

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1

2 people at the counter no manager and when there is one he sits in his office and provides no help. Phones ring and...

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1

We purchased a 3.5 ton Carrier Heat pump system on 2/12/14 which was installed by our local service provider, Joe East...

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Trane and Carrier Latest Reviews

Recent published reviews
1

Official Representative of your company on 10th July 2020 at 19:54 EDT provided following response, and I quote:
*** ***...

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2.1

Day 1 - Our 5 ton Infinity system was installed. The unit would not power up. I was told that the blower was bad FROM...

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1

10 months ago installed _undersized_ central AC/Heat-pump unit. Trane refused to take responsibility for "certified...

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1.4

I purchased a carrier heat pump in 2015 ran fine for a year then started breaking down every 3 months 5 circuit...

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Trane and Carrier Products and Services

Most reviewed product and services
  • Trane Air Conditioner (30 reviews)
  • Trane Xl20I Air Conditioner (5 reviews)
  • Trane Furnace (4 reviews)
  • Carrier Air Conditioner (15 reviews)
  • Carrier Furnace (5 reviews)
  • Carrier Heat Pump (5 reviews)