PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rheem and Carrier as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rheem
Carrier

Rheem and Carrier Overview

Total reviews
289
31
Company responses
0
0
Issues resolved
2
0

Rheem and Carrier Consumer Ratings

Rank
48 out of 307 in Heating, Cooling and Air Conditioning category
58 out of 307 in Heating, Cooling and Air Conditioning category
Customer service
38 in category
No votes
Product or Service Quality
35 in category
No votes
Warranty
22 in category
No votes
Value for money
32 in category
No votes

Rheem and Carrier Rating Details

Customer service
1.3 (110 reviews)
No votes
Reviewer's quote

...customer service told me that. i dont understand why you cant honor the warranty. the part thats out is like 200...

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...00 WORTH OF WARRANTY PARTS WE INSTALLED IN CUSTOMERS EQUIPMENT THEY SHUT OUR ACCOUNT DOWN NOW WHEN CUSTOMERS CALL FOR WARRANTY ISSUES I HAVE TO REFER THEM TO CARRIER CORPORATION CUSTOMER SERVICE NUMBER 1-800-227-7437 NEEDLESS TO SAY WE WILL NEVER SELL OR RECOMMEND CARRIER PRODUCTS AGAIN..

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Product or Service Quality
1.4 (109 reviews)
No votes
Reviewer's quote

When they called was told they could not be here until next Tuesday, that’s 41/2 days for service on your product that was purchased and installed less than 12 hours! I called back to the number listed on the unit a 2nd time was on hold for another 25 minutes and explained that I could not wait 4...

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...Do they not understand they are giving me defective products as replacements since 2017. I WILL NOT buy another Carrier product..

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Warranty
1.5 (102 reviews)
No votes
Reviewer's quote

Rheem goes abound and beating for warranty. People dont read the warranty terms, and their contractor sells them the system a certain way with promises. Yes its bad its leaking but they are still providing the part under warranty...

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...The condenser broke and was under warranty. Carrier stated they were doing inventory so they could not ship the part for 10 days. Worst customer service ever and the air conditioner consistently needed repairs, blower motor, heating element, variable speed motor, etc...

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Value for money
1.5 (90 reviews)
No votes
Reviewer's quote

...Called and got someone else who said Ill call you back once my supervisor approves a fair market value return. No call back. Called and asked for supervisor - told hes in a meeting with his supervisor...

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New blower motor Ahas control board functions integrated into the blower motor, doesn't operate properly with normal rated residential voltage.Extremely impossible to reach someone directly at Carrier, they say it's the electric companys problem. Electric company installed a graph to monitor...

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Rheem and Carrier Pros and Cons

Pros
  • When it worked
  • When it works
  • Product looks good
  • Warranty
  • I think the ce distributor in florida should be pulled
  • Distributor
Cons
  • Customer service
  • Repeated promises from customer service that were not true
  • No customer service at all no answer after waiting over 3 hours
  • Would not honor their warranty
  • Product quality and customer service
  • Expensive to own

Rheem and Carrier Most Positive Reviews

Top rated reviews
5

It was the company I have been using for repairs. But even though it was 7 days they fully took care of issue and...

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4

replaced my air handler with carrier unit. there filter size is unique and requires you to buy it through their...

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5

Water not getting hot in entire kitchen

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3.2

I had a warranty part failure on a one and a half year old Infinity furnace . The tech wanted to bill me eighty some...

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Rheem and Carrier Most Critical Reviews

Lowest rated reviews
1

Our Heat Pump of 5yrs old packed up on Saturday night, so Monday I call Rheem to have them automatically direct me to...

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1

I got a brand new carrier AC unit installed at my house in January 2014. 20 days ago the compressor went bad and their...

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1

I bought a Lennar home 2 years ago that has 2 AC units. House was built in 2011, and units are 2 years old. From the...

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1

We purchased a 3.5 ton Carrier Heat pump system on 2/12/14 which was installed by our local service provider, Joe East...

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Rheem and Carrier Latest Reviews

Recent published reviews
1

Not helpful at all, left information with tech working from home, i get that, but said all senior techs are overwhelmed...

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No votes

My Infinity hybrid is under warranty...the inverter failed. The inverter has a high failure rate. The tech replaced the...

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No votes

I dont want to buy a tankless water heater!

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1

New blower motor Ahas control board functions integrated into the blower motor, doesn't operate properly with normal rat...

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Rheem and Carrier Products and Services

Most reviewed product and services
  • Rheem Water Heater (63 reviews)
  • Rheem Air Conditioner (56 reviews)
  • Rheem Warranty (16 reviews)
  • Carrier Air Conditioner (15 reviews)
  • Carrier Furnace (5 reviews)
  • Carrier Heat Pump (4 reviews)