PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carrier and Rheem as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carrier
Rheem

Carrier and Rheem Overview

Total reviews
35
321
Company responses
0
0
Issues resolved
0
2

Carrier and Rheem Consumer Ratings

Rank
59 out of 319 in Heating, Cooling and Air Conditioning category
47 out of 319 in Heating, Cooling and Air Conditioning category
Customer service
43 in category
39 in category
Product or Service Quality
41 in category
37 in category
Value for money
37 in category
33 in category
Price Affordability
50 in category
42 in category

Carrier and Rheem Rating Details

Customer service
1.2 (18 reviews)
1.3 (121 reviews)
Reviewer's quote

...00 WORTH OF WARRANTY PARTS WE INSTALLED IN CUSTOMERS EQUIPMENT THEY SHUT OUR ACCOUNT DOWN NOW WHEN CUSTOMERS CALL FOR WARRANTY ISSUES I HAVE TO REFER THEM TO CARRIER CORPORATION CUSTOMER SERVICE NUMBER 1-800-227-7437 NEEDLESS TO SAY WE WILL NEVER SELL OR RECOMMEND CARRIER PRODUCTS AGAIN..

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...This is the worst customer service Ive ever encountered. My home is brand new and my water heater isnt working after 3 years. I would not recommend this tankless water heater as I experienced issues with it from day one...

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Product or Service Quality
1.2 (17 reviews)
1.4 (120 reviews)
Reviewer's quote

... heat pump in 2015 ran fine for a year then started breaking down every 3 months 5 circuit boards,2 motors,3heat grids and several other parts no less than 30 service calls 100 to 500$ each carrier will not do anything but say sorry to hear that never hard a product so poorly supported....

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...I purchased a brand new A/C that was NOT a cheap A/C product they made. But they can't even give a response to what size filter will work with this A/C. This will be the last Rheem product I will buy from them...

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Value for money
1.3 (15 reviews)
1.5 (104 reviews)
Reviewer's quote

Day 1 - Our 5 ton Infinity system was installed. The unit would not power up. I was told that the blower was bad FROM THE FACTORY. After they got it running the system shut off one day. The repairman said it lost all its refrigerant. He should me the soldering of the condenser coil and I admit, it...

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:dead::ninja::poop:Defective compressor 4years old:angry: stuck home no job no money to pay a technician..

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Price Affordability
1.5 (14 reviews)
2 (96 reviews)
Reviewer's quote

...but must pay and inflated price. WARNING, DO NOT BUY CARRIER IF YOU MAINTAIN YOUR OWN FILTERS. I called carrier cust...

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...I just want a quality product that will last more than 3 to 5 years for the astounding price of $6,123. 00. Thank You..

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Carrier and Rheem Pros and Cons

Pros
  • Warranty
  • I think the ce distributor in florida should be pulled
  • Enercare
  • When it worked
  • When it works
  • Product looks good
Cons
  • Would not honor their warranty
  • Product quality and customer service
  • Expensive to own
  • Customer service
  • Repeated promises from customer service that were not true
  • Product bad

Carrier and Rheem Most Positive Reviews

Top rated reviews
4

replaced my air handler with carrier unit. there filter size is unique and requires you to buy it through their...

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5

It was the company I have been using for repairs. But even though it was 7 days they fully took care of issue and...

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3.2

I had a warranty part failure on a one and a half year old Infinity furnace . The tech wanted to bill me eighty some...

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5

Water not getting hot in entire kitchen

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Carrier and Rheem Most Critical Reviews

Lowest rated reviews
1

I got a brand new carrier AC unit installed at my house in January 2014. 20 days ago the compressor went bad and their...

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1

Our Heat Pump of 5yrs old packed up on Saturday night, so Monday I call Rheem to have them automatically direct me to...

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1

We purchased a 3.5 ton Carrier Heat pump system on 2/12/14 which was installed by our local service provider, Joe East...

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1

I bought a Lennar home 2 years ago that has 2 AC units. House was built in 2011, and units are 2 years old. From the...

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Carrier and Rheem Latest Reviews

Recent published reviews
1

Warranty is worthless. Ac quit. tech came and put a non Carrier capacitor in unit because he didn't have a Carrier part...

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1.6

I brought it brand new I was leaking and freezing up with in the year. Costs me $$$, I had to call a professional 2...

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No votes

Our carrier AC installed just August 2019 by Enecracre Company since the installation our home feels very hot in the...

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2.4

No, I have not heard back from Rheem. I purchased a brand new A/C that was NOT a cheap A/C product they made. But they...

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Carrier and Rheem Products and Services

Most reviewed product and services
  • Carrier Air Conditioner (15 reviews)
  • Carrier Furnace (5 reviews)
  • Carrier Heat Pump (5 reviews)
  • Rheem Water Heater (65 reviews)
  • Rheem Air Conditioner (59 reviews)
  • Rheem Warranty (17 reviews)