PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carrabbas and Olive Garden as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carrabbas
Olive Garden

Carrabbas and Olive Garden Overview

Total reviews
323
611
Company responses
0
0
Issues resolved
4
1

Olive Garden was first mentioned on PissedConsumer on May 13, 2008 and since then this brand received 611 reviews. It is 288 reviews more than Carrabbas received since Jun 21, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Carrabbas customer support team than with Olive Garden customer service.

Carrabbas and Olive Garden Consumer Ratings

Rank
114 out of 3117 in Cafes, Restaurants and Bars category
93 out of 3117 in Cafes, Restaurants and Bars category
Customer service
75 in category
74 in category
Staff
81 in category
74 in category
Location
96 in category
85 in category

According to consumer ratings and reviews, Olive Garden ranks 21 points higher in the Cafes, Restaurants and Bars category than Carrabbas. People gave Carrabbas 2 stars for Customer service criterion in Cafes, Restaurants and Bars category and it is 294 points higher than the worst rated brand in this category. At the same time, Olive Garden was rated 2 stars for Customer service criterion in this category and it is 295 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Olive Garden has a higher rating than Olive Garden. Regarding Location criterion, consumers gave Carrabbas 3.2 stars and it is 74% greater than other in category. Olive Garden however was rated 3.3 stars and it is 77% greater than other in category.

Carrabbas and Olive Garden Rating Details

Customer service
2 (146 reviews)
2 (238 reviews)
Reviewer's quote

...the manager Alice has no customer service experience..

Eino

...She is not friendly and obviously doesnt have good customer service skills. I hope she gets the feedback to be a better server and I never want to have her as my server again. We had spent almost 100 even with a tip and she didnt deserve this but we still tipped her...

Jen D
Staff
2.2 (134 reviews)
2.2 (224 reviews)
Reviewer's quote

...Her reply was the staff was moving around and they were confortible . My husband asked her to look around and see that everyone in the dinning room had jackets on and the couple next to us had even hats on. I’m not concerned with the staff , be concerned about the paying customer..

Diane

...Your entrees are delicious as well! Your staff is very nice to me and my family, they are always asking if we need something-which is not annoying for me at all, especially when you have children that are making a mess at the table or dropping their spoons..

Fronia
Location
3.2 (121 reviews)
3.3 (209 reviews)
Reviewer's quote

...They belittle their employees at that location in Dunwoody, Georgia. On top of molded food in the walk in including lemons, cheese, and bread, there are roaches everywhere. There are roaches in the soda machine as well as molded unclean soda nobs...

Laketa

...New Tampa location. It irritates me every time that commercial is aired - complete misrepresentation of what is being served in New Tampa. No acknowledgment that what I was served was inaccurate - won't be back...

Cindy M

Carrabbas and Olive Garden Pros and Cons

Pros
  • I use to like carrabbas
  • Food
  • I had grilled chicken it was very good
  • Food was good
  • Salad and bread sticks
  • I couldnt enjoy it
Cons
  • Poor customer service
  • Bad custmer service
  • Waitress ruined the whole experience
  • Food
  • Service
  • Not fresh food

Carrabbas and Olive Garden Most Positive Reviews

Top rated reviews
5

Absolutely the finest meal we've eaten in years! Filets literally melted in our mouths. Lobster Ravioli was very subtle...

5

My husband and I had dinner at the Olive Garden in D'Iberville, Mississippi last night. Our server, Sloan, was amazing...

Carrabbas and Olive Garden Most Critical Reviews

Lowest rated reviews
1

I would go every week to this restaurant.As a ex-faithful consumer, my family including myself decided to go to...

1

The waiter was beyond slow. He served drinks, salad and bread sticks to another table, that was seated after us, before...

Carrabbas and Olive Garden Latest Reviews

Recent published reviews
1

I had a possible stomach virus the week of New Years , therefore I was out of work for a couple of days. I contacted...

Read all 323 reviews
2.2

I was visiting my son & family in Orlando. Store #1793. The service was bad. The server - Victoria, acted like it...

Read all 611 reviews

Carrabbas and Olive Garden Products and Services

Most reviewed product and services
  • Carrabbas Manager (54 reviews)
  • Carrabbas Customer Care (36 reviews)
  • Carrabbas Waiter (20 reviews)
  • Olive Garden Waiter (50 reviews)
  • Olive Garden Customer Care (49 reviews)
  • Olive Garden Pasta (43 reviews)