PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carquest Auto Parts and Rockauto as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carquest Auto Parts
Rockauto

Carquest Auto Parts and Rockauto Overview

Total reviews
23
4891
Company responses
0
0
Issues resolved
0
14

Carquest Auto Parts and Rockauto Consumer Ratings

Rank
57 out of 411 in Auto Parts and Accessories category
30 out of 411 in Auto Parts and Accessories category
Price Affordability
79 in category
26 in category
Product or Service Quality
23 in category
27 in category
Value for money
58 in category
29 in category
Exchange, Refund and Cancellation Policy
72 in category
36 in category

Carquest Auto Parts and Rockauto Rating Details

Price Affordability
2.2 (10 reviews)
3.4 (1532 reviews)
Reviewer's quote

The owner does have any customer service. We order over $3000.00 per month. He uses foul language and cant have a adult conversation. He said go to my competitor I dont want to do any business and you can call whoever you want cause I dont give a shot.

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RockAuto had a good price on part. I needed it quickly so I paid for FedEx Express two day shipping. FedEx delivered late and while RockAuto refunded me for part (less return shipping) they refused to file a claim with FedEx for shipping refund which was guaranteed..

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Product or Service Quality
2.6 (7 reviews)
2.4 (1518 reviews)
Reviewer's quote

I called to complain about a driver at your San Marcos store and was transfer to Rich the owner. He started the conversation right not being rude then I said why I was complaining about the driver getting mad when he was told wait let see if is the right part and the driver getting all mad and...

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...Their customer service skills suck! Had a part show up broken and now still waiting on the replacement for 5 + days. They will not give you any answers, keep dodging the questions, and then ignores the messages on the Facebook. Like they will read them and flat ignore you...

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Value for money
2 (5 reviews)
2.9 (1473 reviews)
Reviewer's quote

There is no reason why they are keeping my refund. I have been ripped off. Shady business

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... bank and requesting that the credit card charges for that order be return, and as for your DEFECTIVE PARTS be thrown to the trash, so you will get neither my money or your FAULTY parts back. Funny NOT your return system said it was approved and now you dare to screw me, THX for nothing I will make sure any magazine which shows your store know the fact that you sell defective parts and FAIL to refund $$ which you took threw lies & BS, just given the fact that as directed by your site I re-order {this time a better drum} which works fine it is not like I want a total part...

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Exchange, Refund and Cancellation Policy
1.3 (4 reviews)
1.8 (1479 reviews)
Reviewer's quote

...They told me to take it Advanced to exchange and this was in February. They told me I could only exchange once? That is not a lifetime warranty! This is a rip off..

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...Asked to speak to any sort of management, asked to simply receive a refund for the item instead of them trying to ship it..

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Carquest Auto Parts and Rockauto Pros and Cons

Pros
  • You guys ukwho
  • Steve m
  • Owner
  • Price
  • Will never buy from them again
  • Good prices
Cons
  • Does not honor warranty
  • Owner is rude
  • Customer service
  • No customer service
  • Refund policy for defective item

Carquest Auto Parts and Rockauto Most Positive Reviews

Top rated reviews
5

I've had my carquest remanufactured alternator for 2 years and 5 months. So far it is still working good.

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5

I ordered parts from Rockauto and recieved mix matched wind shield wiper blades. Guess I can only put the left blade on...

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4

As an Ex-Employee of CARQUEST and now customer, I needed to tell people out there that the last post on CARQUEST being...

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5

I received an oil pump which should have included two "O" rings. The "O" rings were missing. It is IMPOSSIBLE to...

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Carquest Auto Parts and Rockauto Most Critical Reviews

Lowest rated reviews
1

I travel for work building the nations power lines. I travel with a 14k pound fifth wheel so my wife, baby and I can...

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1

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an...

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1

You can warranty the parts and the labor to get my vehicle back

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1

The timing belt kit was advertised as having a water pump included. Kit arrived without a pump. Rock Auto insists their...

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Carquest Auto Parts and Rockauto Latest Reviews

Recent published reviews
No votes

I get the parts and they fail and I have to continue paying for the service because of a bad part

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1

I will NEVER do business again with RockAuto.com. Their customer service skills suck! Had a part show up broken and now...

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No votes

Yes I have return the part to the dealer from where I got it. He has not got me back year

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1.2

I contacted fedex and they havent received my order and therefore I am not going to receive my package on time. I paid...

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Carquest Auto Parts and Rockauto Products and Services

Most reviewed product and services
  • Carquest Auto Parts Alternator (3 reviews)
  • Carquest Auto Parts Owner (1 review)
  • Rockauto Shipping Service (1239 reviews)
  • Rockauto Customer Care (730 reviews)
  • Rockauto Website (87 reviews)