PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wen and Carols Daughter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carols Daughter

Wen and Carols Daughter Overview

Total reviews
Company responses
Issues resolved

Wen was first mentioned on PissedConsumer on Jul 21, 2008 and since then this brand received 1782 reviews. It is 1688 reviews more than Carols Daughter received since Jul 15, 2008.

Wen and Carols Daughter Consumer Ratings

110 out of 1214 in Cosmetics and Personal Care category
191 out of 1214 in Cosmetics and Personal Care category
Customer service
65 in category
184 in category
86 in category
91 in category
Product or Service Quality
105 in category
159 in category

According to consumer ratings and reviews, Wen ranks 81 points higher in the Cosmetics and Personal Care category than Carols Daughter. People gave Wen 2 stars for Customer service criterion in Cosmetics and Personal Care category and it is 360 points higher than the worst rated brand in this category. At the same time, Carols Daughter was rated 1.2 stars for Customer service criterion in this category and it is 241 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Wen has a higher rating than Carols Daughter. Regarding Product or Service Quality criterion, consumers gave Wen 2 stars and it is 75% greater than other in category. Carols Daughter however was rated 1.6 stars and it is 63% greater than other in category.

Wen and Carols Daughter Rating Details

Customer service
2 (242 reviews)
1.2 (29 reviews)
Reviewer's quote

...they said I was not a verified customer. I have bank statements that prove I paid for their products from 2007-2017. It has been very stressful for me to lose my hair...


Called to check on product ordered. Only 2 prompts and both manned by incompetent "employees". Sold to Loreal in 2014, and cannot contact them either.

2.4 (228 reviews)
2.3 (29 reviews)
Reviewer's quote

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...


...The same day i rated the products i received another email that night saying "It cannot be published to the website, but. nadnaj20, (my screen name) "Our staff has read your review and values your contribution even though it did not meet all our website guidelines...

Product or Service Quality
2 (223 reviews)
1.6 (33 reviews)
Reviewer's quote

I think Wen was singled out by some hair dresser with their own product line. How could it be on the market for so long without any problems and all of a sudden common sence goes out the window and there are all these victims that lost half their hair in one washing and used it again and lost the...


...It kept coming out days later, even though I had washed all of the product out. The hair strands were that weak. As I read the statements from some on this site, I am comforted that I'm not in this alone, although I feel for all of you...


Wen and Carols Daughter Pros and Cons

  • Smell
  • How it makes my hair feel and look
  • Product
  • Ive had great products delivery has the buyout changed that
  • 3 out of the 5 products i ordered
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice
  • That i spent years growing my hair to fall out
  • Scalp itching
  • Tingling

Wen and Carols Daughter Most Positive Reviews

Top rated reviews

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...


I've never had a problem with the products; my whole family uses various items with no issues. I placed my most recent o...

Wen and Carols Daughter Most Critical Reviews

Lowest rated reviews

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...


I purchased the product the product came pretty quickly as far as shipping is concern I got it for a pretty decent...

Wen and Carols Daughter Latest Reviews

Recent published reviews

I have dial several numbers and automatically hang up...i want to cancel my subscription

Read all 1782 reviews

Used black vanilla leave in conditioner and smoothie cream on my braids. put some on for about 3-4 days straight. I...

Read all 94 reviews

Wen and Carols Daughter Products and Services

Most reviewed product and services
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (175 reviews)
  • Carols Daughter Shampoo (29 reviews)
  • Carols Daughter Hair Care (12 reviews)
  • Carols Daughter Customer Care (6 reviews)