PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Otis Elevator and Carolina Carports as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Otis Elevator
Carolina Carports

Otis Elevator and Carolina Carports Overview

Total reviews
51
74
Company responses
0
0
Issues resolved
0
0

Carolina Carports was first mentioned on PissedConsumer on Aug 24, 2016 and since then this brand received 74 reviews. It is 23 reviews more than Otis Elevator received since Sep 19, 2008.

Otis Elevator and Carolina Carports Consumer Ratings

Rank
300 out of 2728 in Construction and Repair category
296 out of 2728 in Construction and Repair category
Staff
257 in category
199 in category
Customer service
217 in category
230 in category
Reliability
216 in category
208 in category

According to consumer ratings and reviews, Carolina Carports ranks 4 points higher in the Construction and Repair category than Otis Elevator. People gave Otis Elevator 1.2 stars for Staff criterion in Construction and Repair category and it is 378 points higher than the worst rated brand in this category. At the same time, Carolina Carports was rated 1.7 stars for Staff criterion in this category and it is 436 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Otis Elevator has a higher rating than Carolina Carports. Regarding Reliability criterion, consumers gave Otis Elevator 1.2 stars and it is 66% greater than other in category. Carolina Carports however was rated 1.3 stars and it is 67% greater than other in category.

Otis Elevator and Carolina Carports Rating Details

Staff
1.2 (22 reviews)
1.7 (41 reviews)
Reviewer's quote

...Since 2015 we have been emailing their staff and even their CEO. Finally we sent another cancellation within their "correct period", sent by email and certified mail, and still no response. They just keep sending invoices...

PissedConsumer1131795

...The staff is very rude and they also refuse to give me a refund of my deposit..

Bobby P
Customer service
1.4 (22 reviews)
1.3 (49 reviews)
Reviewer's quote

...No employee accountability Absolutely no customer service. Suspicious contract execution with questionable billing. No price structure...

Andras

...Customer service/ scheduling was rude whenever you could get them to answer the phone. Continued leaving messages, finally received a call back. Will never use again...

PissedConsumer1712845
Reliability
1.2 (18 reviews)
1.3 (45 reviews)
Reviewer's quote

I don't know whose fault it is but the building where my clinic is had no elevator for more than a week. We had to reschedule so many patients. The managment called OTIS and they were waiting for parts and diagnostic tools for ages. There was a residential elevator in the building but it was not...

Gilbert W

...No weekend contact, and no contractor reliability when they don’t fulfill their OBLIGATION. A courtesy phone call after waiting all day on crew..

PissedConsumer1495779

Otis Elevator and Carolina Carports Pros and Cons

Pros
  • I liked
  • There are no pros to this company
  • Local sales office
  • Good price
Cons
  • Useless company
  • Useless
  • Terrible service
  • Frustrating experience
  • Delivery and installation
  • Delivery

Otis Elevator and Carolina Carports Most Positive Reviews

Top rated reviews
5

We are a commercial operator. Our lift in our 6 storey head office in Brisbane is failing regularly and this last week I...

5

I just got my 24x26 carport installed today through Cardinal Carports. The supplier was Carolina Carports. Brandon...

Otis Elevator and Carolina Carports Most Critical Reviews

Lowest rated reviews
1

By far the Worst employee working for Otis, a Caucasian Man, Middle aged, fixing the Duane Reade escalators at 358 5th...

1

Can't seem to deliver a product. Can't seem to return a call. Excuse after excuse. Still waiting after 3 months!...

Otis Elevator and Carolina Carports Latest Reviews

Recent published reviews
1

I don't know whose fault it is but the building where my clinic is had no elevator for more than a week. We had to...

Read all 51 reviews
1.5

Ordered a 26 by 21 x 9 feet garage , it took them 3 months to install after repeated calls , then it didn't pass...

Read all 74 reviews

Otis Elevator and Carolina Carports Products and Services

Most reviewed product and services
  • Otis Elevator Elevator (14 reviews)
  • Otis Elevator Customer Care (8 reviews)
  • Otis Elevator Elevator Repair (2 reviews)
  • Carolina Carports Carport Installation (22 reviews)
  • Carolina Carports Shipping Service (9 reviews)
  • Carolina Carports Customer Care (7 reviews)