PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carolina Carports and Otis Elevator as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carolina Carports
Otis Elevator

Carolina Carports and Otis Elevator Overview

Total reviews
74
54
Company responses
0
0
Issues resolved
0
0

Carolina Carports and Otis Elevator Consumer Ratings

Rank
299 out of 1915 in Construction and Repair category
349 out of 1915 in Construction and Repair category
Customer service
230 in category
227 in category
Reliability
211 in category
221 in category
Turnaround Time
190 in category
219 in category
Advertised vs Delivered
116 in category
254 in category

Carolina Carports and Otis Elevator Rating Details

Customer service
1.3 (48 reviews)
1.3 (24 reviews)
Reviewer's quote

...Customer service/ scheduling was rude whenever you could get them to answer the phone. Continued leaving messages, finally received a call back. Will never use again...

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...No employee accountability Absolutely no customer service. Suspicious contract execution with questionable billing. No price structure...

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Reliability
1.3 (44 reviews)
1.2 (20 reviews)
Reviewer's quote

...No weekend contact, and no contractor reliability when they don’t fulfill their OBLIGATION. A courtesy phone call after waiting all day on crew..

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Monthly statements had been received by myself showing my CC had been charged for monthly service. Many months later, I received an email statement showing a huge amount due. After many emails/phone calls and months to the accounting, billing, and my own rep to find out what is going on, I was told...

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Turnaround Time
1.6 (40 reviews)
1.3 (15 reviews)
Reviewer's quote

...and anchor bolts were too short and they are lifting , called again and it's been 4 months and no show ups for repairs , I stopped the check thank God in time when I saw no responses the first time , getting an attorney now , save yourself agravasion and poor quality...

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This same situation happened last year around the time of inspection and I was just as screwed now as I was last year because I am under contract with them. The tenants think it is my fault and are beginning to threaten to sue us and withhold rent and all I can do is email some person at Otis and...

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Advertised vs Delivered
1.9 (36 reviews)
1 (16 reviews)
Reviewer's quote

I bought and paid for a travel trailer car port to be delivered and installed at our ranch near Crockett, Texas. I bought the cover on April 9th, 2018 and I am still waiting for an installation date. I bought my carport from Alan's Factory Outlet in Luray, Va...

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Since four days lift is not working and no team OTIS is solving our problemNaam bade darshan chote

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Carolina Carports and Otis Elevator Pros and Cons

Pros
  • Decent price
  • There are no pros to this company
  • Local sales office
  • I liked
Cons
  • Frustrating experience
  • Delivery and installation
  • Delivery
  • Useless company
  • Terrible service
  • Useless

Carolina Carports and Otis Elevator Most Positive Reviews

Top rated reviews
5

I just got my 24x26 carport installed today through Cardinal Carports. The supplier was Carolina Carports. Brandon...

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5

We are a commercial operator. Our lift in our 6 storey head office in Brisbane is failing regularly and this last week I...

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5

I ordered a $17k Barn at the end of March. I was told 4-6 weeks to install. Maybe a bit longer. Ok. I get it. I have to...

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3.7

We had an elevator modernization in August of 2017. Otis gave us a 30 day warranty. During the warranty period, over...

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Carolina Carports and Otis Elevator Most Critical Reviews

Lowest rated reviews
1

Can't seem to deliver a product. Can't seem to return a call. Excuse after excuse. Still waiting after 3 months!...

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1

By far the Worst employee working for Otis, a Caucasian Man, Middle aged, fixing the Duane Reade escalators at 358 5th...

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1

I ordered a small carport in August 2017 and was told it would take 4-5 weeks for delivery and installation. Two weeks...

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1

Wrost service company ever for elevators in sacramento area!!!! Worst!!!!!!!

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Carolina Carports and Otis Elevator Latest Reviews

Recent published reviews
No votes

You will have to go back 6 months to see the history of what happened and why I called myself a pissed customer. With th...

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No votes

Gentlemen / Otis Elevator Company We inform you that your company in Egypt is not cooperating. As the elevators of the...

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1.5

Ordered a 26 by 21 x 9 feet garage , it took them 3 months to install after repeated calls , then it didn't pass...

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1

Monthly statements had been received by myself showing my CC had been charged for monthly service. Many months later, I...

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Carolina Carports and Otis Elevator Products and Services

Most reviewed product and services
  • Carolina Carports Carport Installation (23 reviews)
  • Carolina Carports Shipping Service (10 reviews)
  • Carolina Carports Customer Care (6 reviews)
  • Otis Elevator Elevator (15 reviews)
  • Otis Elevator Customer Care (8 reviews)
  • Otis Elevator Elevator Repair (2 reviews)