PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viking Cruises and Carnival Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viking Cruises
Carnival Cruise Line

Viking Cruises and Carnival Cruise Line Overview

Total reviews 375 1095
Company responses 154 0
Issues resolved 13 16

Viking Cruises and Carnival Cruise Line Consumer Ratings

Rank
18 out of 203 in Cruises and Ships category
22 out of 203 in Cruises and Ships category
Customer service
26 in category
24 in category
Exchange, Refund and Cancellation Policy
22 in category
21 in category
Product or Service Quality
19 in category
25 in category
Price Affordability
32 in category
25 in category

Viking Cruises and Carnival Cruise Line Rating Details

Customer service
1.8
(194 reviews)
1.8
(389 reviews)
Reviewer's quote

...They are wonderful on the sales end, but we have learned through this experience, that Viking is terrible about customer service after they have your money. Not that they care, but we will never book another Viking cruise, and have told everyone we know about their lousy response and poor attitude..

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...Customer service very bad..

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Exchange, Refund and Cancellation Policy
1.8
(157 reviews)
1.8
(327 reviews)
Reviewer's quote

...They said I was one day late to get a refund on the insurance. However the funds did not leave my account until Feb seventh. I have proof...

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Carnival owes refunds for the experience it provided. Note: We were prepared for the crowds, especially getting on and off the ship or waiting for food, but nothing prepared us the series of issues we experienced and the lack of accountability by Carnival so far. Water Damage: Upon arriving on the...

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Product or Service Quality
2.6
(157 reviews)
2.3
(324 reviews)
Reviewer's quote

...Excellent service. Informative talks every evening gave meaning to the geography we were passing through..

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The internet service was not good even if you paid for the services and you need to have way to access pictures if didnt get them on the actual cruise I tried going to your website and it failed to help me. But everything else was Great..

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Price Affordability
2.5
(149 reviews)
2.9
(310 reviews)
Reviewer's quote

...Not worth the price. Initially, I did thorough research and knew low water levels may be a problem so I purchased the very high priced trip insurance that allows you to cancel for any reason. Unfortunately Viking didnt let on there were issues before we boarded our plane...

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...Also, staff would not let my granddaughter in pool to play although she had swimmers on although we mentioned and only wanted her to have her feet in the splash pad, yet Carnival had no problems with charging full price for a 16 month old..

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Viking Cruises and Carnival Cruise Line Pros and Cons

Pros
  • Food
  • Clean
  • Staff on the ship
  • Food was plentiful and good
  • Dining room and cabin stewart
  • Nice crew members
Cons
  • Customer service
  • Worst customer service
  • Treatment of customer
  • Poor customer service
  • Customer service is a joke
  • Not being taken seriously

Viking Cruises and Carnival Cruise Line Most Positive Reviews

Top rated reviews
5

we did finally get a call from Rina in customer relations stating that our vouchers would be reinstated and good for...

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5

I applied for a Healthcare Assistant position and i was invited for a hirevue interview but im failing to sign up and...

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5

DO NOT USE VIKING CRUISE LINES. On December 24, 2017 we booked a Mediterranean cruise. We chose Viking Cruise lines...

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5

There are double charges on my bill not sure what happed. I would like to get to the bottom of what happened

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Viking Cruises and Carnival Cruise Line Most Critical Reviews

Lowest rated reviews
1

I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to...

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1

WE bought insurance in case we had to cancel and when we had to cancel they claimed all of our deposits and insurance...

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1

I have to get surgery. I didnt know this until a few days ago. I called to cancel my cruise. They said I was one day lat...

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1

One word to describe Carnival Cruise. HORRIBLE. On June 16 my boyfriend paid $422.36 for airline tickets to fly to fl...

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Viking Cruises and Carnival Cruise Line Latest Reviews

Recent published reviews
No votes

Viking are unable to give us any information on Port Locations for our Ancient Adriatic Treasures Cruise in May 2024. Th...

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1.4

Carnival Magic: The barely functional rust bucket of the sea
My husband and I spent $2,600 on an 8-day cruise on Carnival...

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No votes

TripMate has stonewalled me. Although they are only Vikings recommended partner I need to reach out to someone who can...

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3

My luggage was gone through after put out to get picked up for debarkation the next morning. When picked up suitcase was...

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