PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viking Cruises and Carnival Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viking Cruises

Viking Cruises

Has Verified Representatives
3.5
Viking Cruises
Carnival Cruise Line

Viking Cruises and Carnival Cruise Line Overview

Total reviews
149
516
Company responses
108
0
Issues resolved
8
6

Viking Cruises and Carnival Cruise Line Consumer Ratings

Rank
4 out of 166 in Cruises and Ships category
18 out of 166 in Cruises and Ships category
Customer service
16 in category
17 in category
Price Affordability
18 in category
12 in category
Product or Service Quality
8 in category
15 in category
Exchange, Refund and Cancellation Policy
15 in category
9 in category

Viking Cruises and Carnival Cruise Line Rating Details

Customer service
1.8 (74 reviews)
1.7 (190 reviews)
Reviewer's quote

Have tried to get my agent, customer service and supervisors to match, but will not change. Could cancel and book, but that would probably cost me more money. Bad customer service, hoping the current world conditions will cause the cruise the cancel, get all my money back and never book with Viking...

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I called Carnival Customer Service they transferred me to a Lead then customer relation that transferred to casino offer. This went on for 2 months with numerous incorrect answerS from Carnival representatives with attitude and no soft skills to deal with the public and from their outsourced...

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Price Affordability
2.3 (61 reviews)
2.7 (151 reviews)
Reviewer's quote

For our short visit to France I was talked into upgrading our cabin which actually increased the price by quite a bit. At the time of booking I did ask does this include the non optional excursions and gratuities and I am sure I was told yes. Every piece of paper thereafter appeared to be standard...

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...that's a big joke! First we cancelled our trip one month before we were to leave and Carnival penalized us 75 % for cancelling! And we didn't get the full price back from Carnival! We are out of $1200. 00 dollars! Went through AIG sent accident report from doctors and they refused to give us our money back! My husband is veteran of Vietnam War twice and in the service for 21 years! We had all intention on going on this cruise and this the kind of treatment you give us! We'd like to go on another cruise or a refund my money! My...

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Product or Service Quality
2.5 (61 reviews)
2 (151 reviews)
Reviewer's quote

...This is awful service for a "valued" client as they keep telling us we are...

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...Costumer service told me that I have to understand how much they have to do. I said I had to pay on time so I feel as though I should be paid back on time..

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Exchange, Refund and Cancellation Policy
1.6 (59 reviews)
1.7 (169 reviews)
Reviewer's quote

...Cruise cancelled due to Covid, we were offered refund or voucher for 125% to next cruise. We promptly booked another cruise for the end of August 2020, taking the voucher. Now our 2nd cruise was cancelled and Viking is refusing to give us a refund...

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... and it was cancelled through my travel agent Kelly Cook group travel in Jacksonville on April 13th it is getting close to 120 days and I have not received my refund. I would like to get my refund, I believe I have waiting long enough....

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Viking Cruises and Carnival Cruise Line Pros and Cons

Pros
  • Staff
  • Food
  • Staff on the ship
  • Dining room and cabin stewart
  • Nice crew members
  • Food was plentiful and good
Cons
  • Treatment of customer
  • Customer service
  • Worst customer service
  • Poor customer service
  • Customer service is a joke
  • Arrogance of most management

Viking Cruises and Carnival Cruise Line Most Positive Reviews

Top rated reviews
5

I submitted an earlier review of this 2- day extension of our Viking Star cruise and the Hilton Stucky hotel but need to...

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5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

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5

I could not be happier with Viking; the staff was awesome; Barbara Cruz, JoAna Guimaracs, and Leonie Hendry plus all...

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5

I booked a cruise for my mother-in law Barbara Dickens & Jeanne Brown for Sept. 10, 2017 out of Baltimore, Md. on...

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Viking Cruises and Carnival Cruise Line Most Critical Reviews

Lowest rated reviews
1

Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to B...

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1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

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1

I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to...

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1

booked cruise based on photos and descriptions on website. turns out, if you click through over multiple screens, the...

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Viking Cruises and Carnival Cruise Line Latest Reviews

Recent published reviews
No votes

After much hard work my travel agent, Emilia Timpo, Timpo Travel, was able to resolve the issue satisfactorily.

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No votes

I want the rest of my refund 150.00 dollars. For the cancellation of my cruise on may 07, 2020

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1.8

Am scheduled to cruise on the 1st of November. Booked the cruise at the end of May and at the beginning of July...

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1.5

I booked a cruise with you 8/23/19 and my cruise was cancelled In June due to Covid-19 , I was offered a different...

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Viking Cruises and Carnival Cruise Line Products and Services

Most reviewed product and services
  • Viking Cruises Cruise (52 reviews)
  • Viking Cruises Customer Care (20 reviews)
  • Viking Cruises Cruise Booking (12 reviews)
  • Carnival Cruise Line Cruise (163 reviews)
  • Carnival Cruise Line Customer Care (77 reviews)
  • Carnival Cruise Line Cruise Booking (24 reviews)