PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carnival Cruise Line and Viking Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carnival Cruise Line
Viking Cruises

Carnival Cruise Line and Viking Cruises Overview

Total reviews 1096 378
Company responses 0 154
Issues resolved 16 14

Carnival Cruise Line and Viking Cruises Consumer Ratings

Rank
23 out of 204 in Cruises and Ships category
14 out of 204 in Cruises and Ships category
Customer service
24 in category
26 in category
Website
21 in category
9 in category
Exchange, Refund and Cancellation Policy
22 in category
23 in category
Product or Service Quality
25 in category
19 in category

Carnival Cruise Line and Viking Cruises Rating Details

Customer service
1.8
(389 reviews)
1.8
(195 reviews)
Reviewer's quote

...Customer service very bad..

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...customer service? Patronizing and insulting..

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Website
2.6
(328 reviews)
3
(146 reviews)
Reviewer's quote

The internet service was not good even if you paid for the services and you need to have way to access pictures if didnt get them on the actual cruise I tried going to your website and it failed to help me. But everything else was Great..

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Reading the information on Vikings website, I realized the old, heavy scooter I have been using for years was too large. Since it needed to be replaced anyway, I shopped around until I found one that fit the specifications as stated, and even though it comes apart into 4 pieces with the heaviest...

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Exchange, Refund and Cancellation Policy
1.8
(327 reviews)
1.8
(158 reviews)
Reviewer's quote

Carnival owes refunds for the experience it provided. Note: We were prepared for the crowds, especially getting on and off the ship or waiting for food, but nothing prepared us the series of issues we experienced and the lack of accountability by Carnival so far. Water Damage: Upon arriving on the...

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...They said I was one day late to get a refund on the insurance. However the funds did not leave my account until Feb seventh. I have proof...

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Product or Service Quality
2.3
(324 reviews)
2.6
(158 reviews)
Reviewer's quote

I tried to talk with someone at customer service for over a month but it seemed impossible. ----- Forwarded message ----- From: Guest Admin Date: Fri, Oct 13, 2023, 3:34 PM Subject: Q7P0P2 Greg & Stella Thompson Celebration 1 Oct 2023 Anniversary Cruise [Incident: 231003-****46] To: Carnival Logo...

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...Excellent service. Informative talks every evening gave meaning to the geography we were passing through..

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Carnival Cruise Line and Viking Cruises Pros and Cons

Pros
  • Food was plentiful and good
  • Dining room and cabin stewart
  • Nice crew members
  • Food
  • Clean
  • Staff on the ship
Cons
  • Poor customer service
  • Customer service is a joke
  • Not being taken seriously
  • Customer service
  • Worst customer service
  • Treatment of customer

Carnival Cruise Line and Viking Cruises Most Positive Reviews

Top rated reviews
5

I applied for a Healthcare Assistant position and i was invited for a hirevue interview but im failing to sign up and...

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5

we did finally get a call from Rina in customer relations stating that our vouchers would be reinstated and good for...

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5

There are double charges on my bill not sure what happed. I would like to get to the bottom of what happened

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5

DO NOT USE VIKING CRUISE LINES. On December 24, 2017 we booked a Mediterranean cruise. We chose Viking Cruise lines...

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Carnival Cruise Line and Viking Cruises Most Critical Reviews

Lowest rated reviews
1

WE bought insurance in case we had to cancel and when we had to cancel they claimed all of our deposits and insurance...

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1

I have spent $14,000 for a trip from Barcelona to Bergen Norway. My wife & I are over 70yrs old & expected this trip to...

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1

One word to describe Carnival Cruise. HORRIBLE. On June 16 my boyfriend paid $422.36 for airline tickets to fly to fl...

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1

We booked our voyage and Viking Air (VA) in September 2023 and upgraded to business class on 12-10-2023. We discovered...

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Carnival Cruise Line and Viking Cruises Latest Reviews

Recent published reviews
No votes

Log in with my account today and I can see my previous cruises, my VIP CLUB number is 901734****, I have a trip soon, my...

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No votes

Although this is a 13 day trip, if you do not have a pre/post extension, you will spend very little time at the two...

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1.4

Carnival Magic: The barely functional rust bucket of the sea
My husband and I spent $2,600 on an 8-day cruise on Carnival...

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No votes

Viking are unable to give us any information on Port Locations for our Ancient Adriatic Treasures Cruise in May 2024. Th...

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