Royal Caribbean vs Carnival Cruise Line
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Royal Caribbean
Carnival Cruise Line
A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Royal Caribbean
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- 4 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 298 TOTAL REVIEWS
Rank
13 out of 226
in Cruises and Ships category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS46
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SUCCESSFUL37%
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AVG CALL DURATION03:17
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ISSUES RESOLVED44%
Top Products and Services
Carnival Cruise Line
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- 5 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 447 TOTAL REVIEWS
Rank
14 out of 226
in Cruises and Ships category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS26
-
SUCCESSFUL38%
-
AVG CALL DURATION05:14
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ISSUES RESOLVED18%
Top Products and Services
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Top Rated Royal Caribbean Reviews
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Many abuses by Royal Caribbean , they are LIARS
No running or drinking water on Royal Caribbean's Navigator of the seas almost a full day No water to flush toilets, No shower's, No sink to wash...
Royal Caribbean - Sewer line broke (inside the wall) in our stateroom, soaking our room and belongings in hazardous, putrid waters, wall-to-wall, on Day 4 of 8 day cruise.
We paid for an 8 day cruise. Our toilet line leaked (sewage water) across our entire stateroom floor on day 4 (through no fault of our own, it was an...
Royal Caribbean - Dishonest company, never again!
•5/19/2019 9:03am: I spoke with Jose in pre-sail department about documentation needed for the sail. I provided my reservation number and sail info to...
Royal Caribbean - Forced to Sleep with NO AC
My wife and I were cruising for the first time on RC. The room we were given had problems with the AC not blowing cold air. We immediately called main...
Top Rated Carnival Cruise Line Reviews
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Carnival Cruise Line - RUDE and ARROGANT security officers
RUDE, ARROGANT group of security officers!!! Every port going out of the ship and coming back in, these security officers don't have respect and regar...
Carnival Cruise Line - Hurricane Dorian
I have been trying to resolve my issue with Carnival and it seems like no one wants to help. I have called the Customer Service line several times, as...
Carnival Cruise Line - Worst Cruise Ever
I booked the Captains Suite to celebrate my 50th Birthday, with 3 of my friends. The worst experience of my life. In short, we found 1 piece of our...
Carnival Cruise Line - Refund Not Recieved
I am writing to get resolution to an issue from 06/22/19. On 06/22/19, I woke up to an email cancelling my cruise because Vista propulsion issue. I do...
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How would you compare Royal Caribbean vs Carnival Cruise Line?
have not sailed on Carnival lately, but was always customer friendly, good food as well, in the past. On the other hand, past cruises on RCI were exceptional.
But lately, RCI has not been customer oriented or friendly and have become very pricey for everything.
Other cruise lines bend over backwards to get customers or keep them, but not RCI which is based out of Miami, FL. If you want to be the best, you have to be the best !!!!!