Royal Caribbean vs Carnival Cruise Line
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Royal Caribbean
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- 3 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 262 TOTAL REVIEWS
Rank
9 out of 204
in Cruises and Ships category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS12
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SUCCESSFUL100%
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AVG CALL DURATION04:25
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ISSUES RESOLVED25%
Top Products and Services
Carnival Cruise Line
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- 4 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 391 TOTAL REVIEWS
Rank
11 out of 204
in Cruises and Ships category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS11
-
SUCCESSFUL91%
-
AVG CALL DURATION05:14
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ISSUES RESOLVED17%
Top Products and Services
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Top Rated Royal Caribbean Reviews
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Royal Caribbean - Never again - even after acheiving Diamond Level!
I wrote RCCL's executive team. My letter and their response follows:
To whom it may concern:
I have waited a few weeks to see if my disappointment in ou...
To whom it may concern:
I have waited a few weeks to see if my disappointment in ou...
Royal Caribbean - Stolen Items
Several hours after arriving home from my vacation aboard the Anthem of the Seas from April 14- 21, 2018, I realized that I left my wedding/engagement...
Royal Caribbean - Don't believe the word Guarantee lowest price
I booked a trip for Venice to Venice Oct 12-'19 and Barcelona to Tampa Nov 3-'19 while on a transpacific Royal Caribbean and gave up a room credit and...
Royal Caribbean - Be accountable for your mistakes
I was on Ovation of the Seas from 12/12 - 12/22/2018 celebrating my 50th birthday. I’ve cruised multiple times with Royal Caribbean and have never...
Royal Caribbean - Horrible
Went on a cruise in January with port stops to coco cay and Nassau. Cruise was okay itself, but not great because it was so windy and coco cay got...
Royal Caribbean - Horrendous
The pregnancy policy on royal Caribbean is ridiculous for someone who is not a high risk pregnancy. It states you must be less than 24 weeks pregnant...
Royal Caribbean - Chartered cruises on RC
Great prices for this chartered cruise but it was still Royal Caribbean. We brought 2 bottles of wine,but they were rudely confiscated. The charter di...
Royal Caribbean - Scary Food Workers
We went on a 7 day RC cruise leaving Dec 16. While on the cruise we paid for the on board behind the scenes kitchen operations tour. It was really...
Top Rated Carnival Cruise Line Reviews
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Carnival Cruise Line - Boarding Denied!
Booking number: #4JP M73
Dear Carnival Cruise Line,
I’m Deborah, and my story began when my daughter April and I decided to help restore joy back into h...
Dear Carnival Cruise Line,
I’m Deborah, and my story began when my daughter April and I decided to help restore joy back into h...
Carnival Cruise Line - Beware of Personal Vacation Planners with Carnival
I have had a number of cruises with Carnival over the last 18 years (10 cruises with #11 this summer). Most of the time, I have had a pleasant...
Carnival Cruise Line - Denied boarding
New Year's Eve departure and it was my husbands birthday! We were missing one bag, when we arrived at the port, and it contained my birth certificate,...
Carnival Cruise Line - STAY AWAY
PLEASE PLEASE PLEASE do not travel on Carnival Cruise Lines. Biggest rip-off I have ever experienced.This cruise was for a family reunion, which I...
Carnival Cruise Line - Assualted by Contractor of Carnival Cuiselines
On the bus ride from Fort Lauderdale airport to Conquest Cruise ship on November 24th, 2018 my wife and myself were lock in the he bus at the time we...
Carnival Cruise Line - Distraught customer
I lost my braclet after having a massage in there spa! There therapist ask me to remove the bracelet , she put it on my cloths! When I got done I beli...
Carnival Cruise Line - Not what we paid for
Our family of 5 planned a cruise to Cozumel for 8 months. OUr oldest goes to high school in a different city and we only see her maybe once a week, so...
Carnival Cruise Line - Pricing Of An Oceanview Cabin Aboard The New Ship The Glory & Valor Coming To New Orleans
Its Not What Happened. My Husband & I Enjoy Cruising & Have Been On Many Cruises. We Cruised Carnival Twice And Found The Pricing On An Oceanview...
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How do you compare Royal Caribbean vs Carnival Cruise Line?
have not sailed on Carnival lately, but was always customer friendly, good food as well, in the past. On the other hand, past cruises on RCI were exceptional.
But lately, RCI has not been customer oriented or friendly and have become very pricey for everything.
Other cruise lines bend over backwards to get customers or keep them, but not RCI which is based out of Miami, FL. If you want to be the best, you have to be the best !!!!!