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Royal Caribbean

2.3
?

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  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 280 TOTAL REVIEWS
Rank
10 out of 221
in Cruises and Ships category
Rating Details
Customer service
Staff
Website
Number of Destinations
Statistics of Customer Service Calls
  • TOTAL CALLS
    30
  • SUCCESSFUL
    57%
  • AVG CALL DURATION
    03:17
  • ISSUES RESOLVED
    38%
Top Products and Services
2.2
90 reviews
2.1
51 reviews
3
31 reviews

Carnival Cruise Line

2.3
?

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  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 419 TOTAL REVIEWS
Rank
11 out of 221
in Cruises and Ships category
Rating Details
Customer service
Staff
Website
Number of Destinations
Statistics of Customer Service Calls
  • TOTAL CALLS
    18
  • SUCCESSFUL
    56%
  • AVG CALL DURATION
    05:14
  • ISSUES RESOLVED
    22%
Top Products and Services
2.1
153 reviews
2.2
68 reviews
2.6
15 reviews

How would you compare Royal Caribbean vs Carnival Cruise Line?

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Anonymous
#1479137

have not sailed on Carnival lately, but was always customer friendly, good food as well, in the past. On the other hand, past cruises on RCI were exceptional.

But lately, RCI has not been customer oriented or friendly and have become very pricey for everything.

Other cruise lines bend over backwards to get customers or keep them, but not RCI which is based out of Miami, FL. If you want to be the best, you have to be the best !!!!!

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