Royal Caribbean vs Carnival Cruise Line
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Royal Caribbean
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- 3 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 244 TOTAL REVIEWS
Rank
9 out of 198
in Cruises and Ships category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS9
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SUCCESSFUL100%
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AVG CALL DURATION03:38
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ISSUES RESOLVED0%
Top Products and Services
Carnival Cruise Line
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- 4 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 379 TOTAL REVIEWS
Rank
10 out of 198
in Cruises and Ships category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS6
-
SUCCESSFUL100%
-
AVG CALL DURATION05:07
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ISSUES RESOLVED0%
Top Products and Services
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Top Rated Royal Caribbean Reviews
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Royal Caribbean - Never again - even after acheiving Diamond Level!
I wrote RCCL's executive team. My letter and their response follows:
To whom it may concern:
I have waited a few weeks to see if my disappointment in ou...
To whom it may concern:
I have waited a few weeks to see if my disappointment in ou...
Royal Caribbean - Stolen Items
Several hours after arriving home from my vacation aboard the Anthem of the Seas from April 14- 21, 2018, I realized that I left my wedding/engagement...
Royal Caribbean - Denied boarding for our Honeymoon
On 5/29/2017 my friend contacted her travel agent to book a cruise with Royal Caribbean. We received an email showing the initial deposits paid to boo...
Royal Caribbean - Ignorance of Visa Requirements (or non-requirements) for destinations.
I started cruising in 2011 with a group. It was a European cruise and my family & I each had a multiple entry Schengen visa prior to this so, we had n...
Royal Caribbean - Bravo, bravo, bravo as in Mayday!!!
Booked Canary Islands 10 Day Cruise for my birthday on Navigator of the Seas departing from Southampton October 26, 2018. The night of the 27th a stab...
Royal Caribbean - The worst ever exit system
The royal Caribbean exit from Port Of Galveston from our cruise of the liberty of the seas is the worst ever!!!!! If you use a porter u can through...
Royal Caribbean - Told me I was to big
The woman at dining room told my husband she couldn’t sit us by the window for breakfast because I am to big to fit there now mind you I’m only a...
Royal Caribbean - POOR customer service
booked my first cruise with RCCL. i can say i haven't even sailed with them and i already have a bad taste in my mouth. I booked a cruise and nowhere...
Top Rated Carnival Cruise Line Reviews
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Carnival Cruise Line - Boarding Denied!
Booking number: #4JP M73
Dear Carnival Cruise Line,
I’m Deborah, and my story began when my daughter April and I decided to help restore joy back into h...
Dear Carnival Cruise Line,
I’m Deborah, and my story began when my daughter April and I decided to help restore joy back into h...
Carnival Cruise Line - Not what we paid for
Our family of 5 planned a cruise to Cozumel for 8 months. OUr oldest goes to high school in a different city and we only see her maybe once a week, so...
Carnival Cruise Line - Ship Theft
It must happen on other cruise ships, My wife left a pair of pearl earrings at the base of a lamp the day of departure, simply forgot to put them on....
Carnival Cruise Line - Upset
First let me say I love Carnival cruise and never had a problem. Until now. This is like my 5th cruise and I always book a grand suite but this time...
Carnival Cruise Line - Assualted by Contractor of Carnival Cuiselines
On the bus ride from Fort Lauderdale airport to Conquest Cruise ship on November 24th, 2018 my wife and myself were lock in the he bus at the time we...
Carnival Cruise Line - Reschedule Cruise Date due to Hurricane Florence
Booking # 4LNH98 & Booking #4LNJ66
Myself along with my family made our deposits in September 2018 for a Carnival cruise scheduled for April 2019 on th...
Myself along with my family made our deposits in September 2018 for a Carnival cruise scheduled for April 2019 on th...
Carnival Cruise Line - Bad communication/Proper Documents
This was our first cruise, 'Netta Trahan and Gregory Trahan. We depended on Carnival Cruise employees to tell us what we need to board, I was told...
Carnival Cruise Line - HORRIBLE TREATMENT
THE numbers here are disgusting over 300 complaints and only 4 resolved is frightening; however my cruise where I am taking over 100 people have not y...
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How do you compare Royal Caribbean vs Carnival Cruise Line?
have not sailed on Carnival lately, but was always customer friendly, good food as well, in the past. On the other hand, past cruises on RCI were exceptional.
But lately, RCI has not been customer oriented or friendly and have become very pricey for everything.
Other cruise lines bend over backwards to get customers or keep them, but not RCI which is based out of Miami, FL. If you want to be the best, you have to be the best !!!!!