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Royal Caribbean
Carnival Cruise Line

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Royal Caribbean

Royal Caribbean

2.2
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 298 TOTAL REVIEWS
Rank
13 out of 226
in Cruises and Ships category
Rating Details
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    46
  • SUCCESSFUL
    37%
  • AVG CALL DURATION
    03:17
  • ISSUES RESOLVED
    44%
Top Products and Services
2.1
93 reviews
2
54 reviews
2.9
32 reviews
Carnival Cruise Line

Carnival Cruise Line

2.2
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 447 TOTAL REVIEWS
Rank
14 out of 226
in Cruises and Ships category
Rating Details
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    26
  • SUCCESSFUL
    38%
  • AVG CALL DURATION
    05:14
  • ISSUES RESOLVED
    18%
Top Products and Services
2.1
157 reviews
2.1
72 reviews
2.6
18 reviews

How would you compare Royal Caribbean vs Carnival Cruise Line?

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Anonymous
#1479137

have not sailed on Carnival lately, but was always customer friendly, good food as well, in the past. On the other hand, past cruises on RCI were exceptional.

But lately, RCI has not been customer oriented or friendly and have become very pricey for everything.

Other cruise lines bend over backwards to get customers or keep them, but not RCI which is based out of Miami, FL. If you want to be the best, you have to be the best !!!!!

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