Royal Caribbean vs Carnival Cruise Line
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Royal Caribbean
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- 3 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 265 TOTAL REVIEWS
Rank
9 out of 205
in Cruises and Ships category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS22
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SUCCESSFUL77%
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AVG CALL DURATION03:17
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ISSUES RESOLVED20%
Top Products and Services
Carnival Cruise Line
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- 4 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 405 TOTAL REVIEWS
Rank
11 out of 205
in Cruises and Ships category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS14
-
SUCCESSFUL71%
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AVG CALL DURATION05:14
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ISSUES RESOLVED25%
Top Products and Services
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Top Rated Royal Caribbean Reviews
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Royal Caribbean - Sewer line broke (inside the wall) in our stateroom, soaking our room and belongings in hazardous, putrid waters, wall-to-wall, on Day 4 of 8 day cruise.
We paid for an 8 day cruise. Our toilet line leaked (sewage water) across our entire stateroom floor on day 4 (through no fault of our own, it was an...
Royal Caribbean - Stolen Items
Several hours after arriving home from my vacation aboard the Anthem of the Seas from April 14- 21, 2018, I realized that I left my wedding/engagement...
Royal Caribbean - Very disappointed
I will get to the point. I will not cruise with RC again
Food never hot, same thing everyday, food court closes
from 11-3pm,not enough activities during...
Food never hot, same thing everyday, food court closes
from 11-3pm,not enough activities during...
Royal Caribbean - Never again - even after acheiving Diamond Level!
I wrote RCCL's executive team. My letter and their response follows:
To whom it may concern:
I have waited a few weeks to see if my disappointment in ou...
To whom it may concern:
I have waited a few weeks to see if my disappointment in ou...
Royal Caribbean - Be accountable for your mistakes
I was on Ovation of the Seas from 12/12 - 12/22/2018 celebrating my 50th birthday. I’ve cruised multiple times with Royal Caribbean and have never...
Royal Caribbean - Don't believe the word Guarantee lowest price
I booked a trip for Venice to Venice Oct 12-'19 and Barcelona to Tampa Nov 3-'19 while on a transpacific Royal Caribbean and gave up a room credit and...
Royal Caribbean - Awful company!!!
We booked a cruise to Cuba on Nov 3 leaving on Dec 4. On Nov 8 POTUS places new restrictions on travel to Cuba which would not allow us to leave the...
Royal Caribbean - Stealing from Customers
We scheduled a Royal Caribbean cruise to go to the Bahamas. A week before leaving we receive an email from RC stating we aren't going to the Bahamas,...
Top Rated Carnival Cruise Line Reviews
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Carnival Cruise Line - Worst Cruise Ever
I booked the Captains Suite to celebrate my 50th Birthday, with 3 of my friends. The worst experience of my life. In short, we found 1 piece of our...
Carnival Cruise Line - RUDE and ARROGANT security officers
RUDE, ARROGANT group of security officers!!! Every port going out of the ship and coming back in, these security officers don't have respect and regar...
Carnival Cruise Line - Boarding Denied!
Booking number: #4JP M73
Dear Carnival Cruise Line,
I’m Deborah, and my story began when my daughter April and I decided to help restore joy back into h...
Dear Carnival Cruise Line,
I’m Deborah, and my story began when my daughter April and I decided to help restore joy back into h...
Carnival Cruise Line - STAY AWAY
PLEASE PLEASE PLEASE do not travel on Carnival Cruise Lines. Biggest rip-off I have ever experienced.This cruise was for a family reunion, which I...
Carnival Cruise Line - Denied boarding
New Year's Eve departure and it was my husbands birthday! We were missing one bag, when we arrived at the port, and it contained my birth certificate,...
Carnival Cruise Line - Worst Carnival Experience Ever
This past week on board the Carnival Breeze. I have been on multiple cruises over the years with Carnival and this was worst ever. First, our service...
Carnival Cruise Line - Refund
Bk#6RQM33 planned 4day cruise on Imagination 4/7/19- 4/11/19. We were excited for trip we boarded the ship went to saftey meeting.,About 5:15 pm I get...
Carnival Cruise Line - Assualted by Contractor of Carnival Cuiselines
On the bus ride from Fort Lauderdale airport to Conquest Cruise ship on November 24th, 2018 my wife and myself were lock in the he bus at the time we...
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How do you compare Royal Caribbean vs Carnival Cruise Line?
have not sailed on Carnival lately, but was always customer friendly, good food as well, in the past. On the other hand, past cruises on RCI were exceptional.
But lately, RCI has not been customer oriented or friendly and have become very pricey for everything.
Other cruise lines bend over backwards to get customers or keep them, but not RCI which is based out of Miami, FL. If you want to be the best, you have to be the best !!!!!