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Royal Caribbean

2.3
?

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  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 265 TOTAL REVIEWS
Rank
9 out of 205
in Cruises and Ships category
Rating Details
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    22
  • SUCCESSFUL
    77%
  • AVG CALL DURATION
    03:17
  • ISSUES RESOLVED
    20%
Top Products and Services
2.2
87 reviews
2.1
48 reviews
3
30 reviews

Carnival Cruise Line

2.2
?

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  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 405 TOTAL REVIEWS
Rank
11 out of 205
in Cruises and Ships category
Rating Details
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    14
  • SUCCESSFUL
    71%
  • AVG CALL DURATION
    05:14
  • ISSUES RESOLVED
    25%
Top Products and Services
2.1
152 reviews
2.2
67 reviews
2.6
15 reviews

How do you compare Royal Caribbean vs Carnival Cruise Line?

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Anonymous
#1479137

have not sailed on Carnival lately, but was always customer friendly, good food as well, in the past. On the other hand, past cruises on RCI were exceptional.

But lately, RCI has not been customer oriented or friendly and have become very pricey for everything.

Other cruise lines bend over backwards to get customers or keep them, but not RCI which is based out of Miami, FL. If you want to be the best, you have to be the best !!!!!

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