PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Royal Caribbean and Carnival Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Royal Caribbean
Carnival Cruise Line

Royal Caribbean and Carnival Cruise Line Overview

Total reviews
333
519
Company responses
0
0
Issues resolved
5
6

Royal Caribbean and Carnival Cruise Line Consumer Ratings

Rank
18 out of 166 in Cruises and Ships category
17 out of 166 in Cruises and Ships category
Customer service
18 in category
17 in category
Website
18 in category
14 in category
Exchange, Refund and Cancellation Policy
13 in category
11 in category
Price Affordability
15 in category
12 in category

Royal Caribbean and Carnival Cruise Line Rating Details

Customer service
1.6 (137 reviews)
1.7 (192 reviews)
Reviewer's quote

...Customer service should all be retrained and empowered..

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I called Carnival Customer Service they transferred me to a Lead then customer relation that transferred to casino offer. This went on for 2 months with numerous incorrect answerS from Carnival representatives with attitude and no soft skills to deal with the public and from their outsourced...

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Website
2.4 (122 reviews)
2.7 (164 reviews)
Reviewer's quote

Nonetheless, on the RCL website, there was an advisory that persons with certain health conditions would not be allowed to sail on all future cruises until further notice. To be clear, our cruise sailing had not yet been canceled. However, RCL verified on the phone that I would be turned away at...

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As instructed by your website they were discarded after use. I called today to request a refund of our cruise and to arrange how I would receive my monies. Was told by customer service (on the third phone call attempt, I kept getting hung up on) that they would only issue my money back to the...

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Exchange, Refund and Cancellation Policy
1.7 (117 reviews)
1.7 (171 reviews)
Reviewer's quote

The Royal Caribbean representative gave me a cancellation number and told me I would be refunded the full amount of what I was owed which was $7264 and never mentioned ANYTHING about only a 50% refund. A couple of weeks later, the refund showed in my account but it was only for $3545. I called to...

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My cruise was cancelled due to COVID-19 on April 13th and it is now 120 days and I still did not receive my refund..

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Price Affordability
2.4 (116 reviews)
2.7 (152 reviews)
Reviewer's quote

...as told since the cruise was so expensive to keep checking if the rates go down and if they do before the cruise date I would be accommodated with the reduced price. The cruise has went way down from what I paid and now told after paid in full I cant get the reduced price. How is that even right? Everyone is expected ...

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...that's a big joke! First we cancelled our trip one month before we were to leave and Carnival penalized us 75 % for cancelling! And we didn't get the full price back from Carnival! We are out of $1200. 00 dollars! Went through AIG sent accident report from doctors and they refused to give us our money back! My husband is veteran of Vietnam War twice and in the service for 21 years! We had all intention on going on this cruise and this the kind of treatment you give us! We'd like to go on another cruise or a refund my money! My...

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Royal Caribbean and Carnival Cruise Line Pros and Cons

Pros
  • Ship
  • Dinning room waiters and room attendants
  • Waiter
  • Dining room and cabin stewart
  • Nice crew members
  • Food was plentiful and good
Cons
  • Customer service
  • Customer service relations department and policies
  • Casino
  • Poor customer service
  • Customer service is a joke
  • Arrogance of most management

Royal Caribbean and Carnival Cruise Line Most Positive Reviews

Top rated reviews
5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

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5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

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5

Stayed in the Star Loft Suite with a Royal Genie. Our Genie made sure we received the best seats for dinner, she reserve...

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5

I booked a cruise for my mother-in law Barbara Dickens & Jeanne Brown for Sept. 10, 2017 out of Baltimore, Md. on...

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Royal Caribbean and Carnival Cruise Line Most Critical Reviews

Lowest rated reviews
1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

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1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

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1

ROYAL CARRIBBEAN IS A PREDATORY AND CRIMINAL COMPANY.
DEMAND YOUR MONEY BACK OR SUE THESE CROOKS
=======================...

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1

booked cruise based on photos and descriptions on website. turns out, if you click through over multiple screens, the...

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Royal Caribbean and Carnival Cruise Line Latest Reviews

Recent published reviews
1

I am a very dissatisfied customer. Total refund wanted.

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1

Carnival has never responded with an answer.

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No votes

a group of us booked a cruise on Allure of the Seas for August
A A

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1.8

My cruise was cancelled due to COVID-19 on April 13th and it is now 120 days and I still did not receive my refund.

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Royal Caribbean and Carnival Cruise Line Products and Services

Most reviewed product and services
  • Royal Caribbean Cruise (99 reviews)
  • Royal Caribbean Customer Care (59 reviews)
  • Royal Caribbean Cruise Booking (35 reviews)
  • Carnival Cruise Line Cruise (163 reviews)
  • Carnival Cruise Line Customer Care (77 reviews)
  • Carnival Cruise Line Cruise Booking (24 reviews)