PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Royal Caribbean and Carnival Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Royal Caribbean
Carnival Cruise Line

Royal Caribbean and Carnival Cruise Line Overview

Total reviews
304
456
Company responses
0
0
Issues resolved
5
5

Carnival Cruise Line was first mentioned on PissedConsumer on Mar 15, 2008 and since then this brand received 456 reviews. It is 152 reviews more than Royal Caribbean received since Jun 4, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Royal Caribbean customer support team than with Carnival Cruise Line customer service.

Royal Caribbean and Carnival Cruise Line Consumer Ratings

Rank
13 out of 197 in Cruises and Ships category
14 out of 197 in Cruises and Ships category
Customer service
16 in category
14 in category
Staff
11 in category
13 in category
Website
16 in category
11 in category

According to consumer ratings and reviews, Royal Caribbean ranks 1 points higher in the Cruises and Ships category than Carnival Cruise Line. People gave Royal Caribbean 1.6 stars for Customer service criterion in Cruises and Ships category and it is 21 points higher than the worst rated brand in this category. At the same time, Carnival Cruise Line was rated 1.7 stars for Customer service criterion in this category and it is 23 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Royal Caribbean has a higher rating than Carnival Cruise Line. Regarding Website criterion, consumers gave Royal Caribbean 2.4 stars and it is 57% greater than other in category. Carnival Cruise Line however was rated 2.8 stars and it is 70% greater than other in category.

Royal Caribbean and Carnival Cruise Line Rating Details

Customer service
1.6 (127 reviews)
1.7 (162 reviews)
Reviewer's quote

...Reason of review: Poor customer service. Monetary Loss: $1500. Preferred solution: Full refund...

julia k

...There customer service department is a fraud. At first they offered me a room credit if I booked a new cruse. Carnival Cruse Line allowed my cabin to fill with Diesel fuels fumes...

Maelie
Staff
2.6 (118 reviews)
2.4 (157 reviews)
Reviewer's quote

...my USA Passport number and get me taken off the ship by Homeland security on return to Port all the while to figure out that the Royal Caribbean check in staff mis typed my passport number which was an extreme embarrassment and resulted in hours of wasted time and a ruined vacation, then a previous vacation was double charged for rooms and they refused to give me the promised...

john

...Some of the staff refused to serve our group at the bar. I tried talking to guest services about the issues only to get more attitude and treated less than pleasant. I was encouraged to stay positive and maybe that some of the staff are just having a bad day...

Rashunda W
Website
2.4 (113 reviews)
2.8 (144 reviews)
Reviewer's quote

...I booked a cruise and nowhere on the website does it show me my actual receipt or itinerary. I have sent 2 emails to them (of course i can't send it from my regular email to keep track, it has to go through the email on their website. ) I still do not have a response...

angela w

I always book my cruises online at the Carnival website. For the last year and a half, Gabriel has been calling me wanting me to book at all different times even though I repeatedly told him I was a teacher and could not go on a cruise during the school year. Yet another time, I told him that I had...

Kathryn C

Royal Caribbean and Carnival Cruise Line Pros and Cons

Pros
  • Ship
  • Waiter
  • Restaurants
  • Dining room and cabin stewart
  • Nice crew members
  • Have ben great untill now
Cons
  • Customer service
  • Customer service relations department and policies
  • Casino
  • Poor customer service
  • Customer service is a joke
  • Arrogance of most management

Royal Caribbean and Carnival Cruise Line Most Positive Reviews

Top rated reviews
5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

Royal Caribbean and Carnival Cruise Line Most Critical Reviews

Lowest rated reviews
1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

Royal Caribbean and Carnival Cruise Line Latest Reviews

Recent published reviews
1

Two nights before our cruise on December 7th 2019, we had our rental car broken into in our hotel parking lot in Miami....

Read all 304 reviews

I've cruised many times with Carnival and have always had a pleasant experience (although there has been a definite...

Read all 456 reviews

Royal Caribbean and Carnival Cruise Line Products and Services

Most reviewed product and services
  • Royal Caribbean Cruise (92 reviews)
  • Royal Caribbean Customer Care (56 reviews)
  • Royal Caribbean Cruise Booking (32 reviews)
  • Carnival Cruise Line Cruise (157 reviews)
  • Carnival Cruise Line Customer Care (76 reviews)
  • Carnival Cruise Line Cruise Booking (18 reviews)