Royal Caribbean vs Carnival Cruise Line
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Our website collected and compiled various consumer reviews about Royal Caribbean and Carnival Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Royal Caribbean and Carnival Cruise Line Overview
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Royal Caribbean and Carnival Cruise Line Consumer Ratings
Rank
18
out of 166 in Cruises and Ships category
17
out of 166 in Cruises and Ships category
Customer service
18
in category
17
in category
Website
18
in category
14
in category
Exchange, Refund and Cancellation Policy
13
in category
11
in category
Price Affordability
15
in category
12
in category
Royal Caribbean and Carnival Cruise Line Rating Details
Reviewer's quote
...Customer service should all be retrained and empowered..
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I called Carnival Customer Service they transferred me to a Lead then customer relation that transferred to casino offer. This went on for 2 months with numerous incorrect answerS from Carnival representatives with attitude and no soft skills to deal with the public and from their outsourced...
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Reviewer's quote
Nonetheless, on the RCL website, there was an advisory that persons with certain health conditions would not be allowed to sail on all future cruises until further notice. To be clear, our cruise sailing had not yet been canceled. However, RCL verified on the phone that I would be turned away at...
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As instructed by your website they were discarded after use. I called today to request a refund of our cruise and to arrange how I would receive my monies. Was told by customer service (on the third phone call attempt, I kept getting hung up on) that they would only issue my money back to the...
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Exchange, Refund and Cancellation Policy
Reviewer's quote
The Royal Caribbean representative gave me a cancellation number and told me I would be refunded the full amount of what I was owed which was $7264 and never mentioned ANYTHING about only a 50% refund. A couple of weeks later, the refund showed in my account but it was only for $3545. I called to...
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My cruise was cancelled due to COVID-19 on April 13th and it is now 120 days and I still did not receive my refund..
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Reviewer's quote
...as told since the cruise was so expensive to keep checking if the rates go down and if they do before the cruise date I would be accommodated with the reduced price. The cruise has went way down from what I paid and now told after paid in full I cant get the reduced price. How is that even right? Everyone is expected ...
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...that's a big joke! First we cancelled our trip one month before we were to leave and Carnival penalized us 75 % for cancelling! And we didn't get the full price back from Carnival! We are out of $1200. 00 dollars! Went through AIG sent accident report from doctors and they refused to give us our money back! My husband is veteran of Vietnam War twice and in the service for 21 years! We had all intention on going on this cruise and this the kind of treatment you give us! We'd like to go on another cruise or a refund my money! My...
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Royal Caribbean and Carnival Cruise Line Pros and Cons
Pros
- Ship
- Dinning room waiters and room attendants
- Waiter
- Dining room and cabin stewart
- Nice crew members
- Food was plentiful and good
Cons
- Customer service
- Customer service relations department and policies
- Casino
- Poor customer service
- Customer service is a joke
- Arrogance of most management
Royal Caribbean and Carnival Cruise Line Most Positive Reviews
Top rated reviews
The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...
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As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...
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Stayed in the Star Loft Suite with a Royal Genie. Our Genie made sure we received the best seats for dinner, she reserve...
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I booked a cruise for my mother-in law Barbara Dickens & Jeanne Brown for Sept. 10, 2017 out of Baltimore, Md. on...
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Royal Caribbean and Carnival Cruise Line Most Critical Reviews
Lowest rated reviews
I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...
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Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...
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ROYAL CARRIBBEAN IS A PREDATORY AND CRIMINAL COMPANY.
DEMAND YOUR MONEY BACK OR SUE THESE CROOKS
=======================...
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booked cruise based on photos and descriptions on website. turns out, if you click through over multiple screens, the...
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Royal Caribbean and Carnival Cruise Line Latest Reviews
Recent published reviews
I am a very dissatisfied customer. Total refund wanted.
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Carnival has never responded with an answer.
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No votes
a group of us booked a cruise on Allure of the Seas for August
A A
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My cruise was cancelled due to COVID-19 on April 13th and it is now 120 days and I still did not receive my refund.
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Royal Caribbean and Carnival Cruise Line Products and Services
Most reviewed product and services
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Royal Caribbean Cruise
(99 reviews)
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Royal Caribbean Customer Care
(59 reviews)
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Royal Caribbean Cruise Booking
(35 reviews)
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Carnival Cruise Line Cruise
(163 reviews)
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Carnival Cruise Line Customer Care
(77 reviews)
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Carnival Cruise Line Cruise Booking
(24 reviews)
Carnival Cruise Line vs …
How would you compare Royal Caribbean vs Carnival Cruise Line?
have not sailed on Carnival lately, but was always customer friendly, good food as well, in the past. On the other hand, past cruises on RCI were exceptional.
But lately, RCI has not been customer oriented or friendly and have become very pricey for everything.
Other cruise lines bend over backwards to get customers or keep them, but not RCI which is based out of Miami, FL. If you want to be the best, you have to be the best !!!!!