Royal Caribbean vs Carnival Cruise Line
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Royal Caribbean
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- 3 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 280 TOTAL REVIEWS
Rank
10 out of 221
in Cruises and Ships category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS30
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SUCCESSFUL57%
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AVG CALL DURATION03:17
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ISSUES RESOLVED38%
Top Products and Services
Carnival Cruise Line
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- 4 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 419 TOTAL REVIEWS
Rank
11 out of 221
in Cruises and Ships category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS18
-
SUCCESSFUL56%
-
AVG CALL DURATION05:14
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ISSUES RESOLVED22%
Top Products and Services
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Top Rated Royal Caribbean Reviews
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Royal Caribbean - Sewer line broke (inside the wall) in our stateroom, soaking our room and belongings in hazardous, putrid waters, wall-to-wall, on Day 4 of 8 day cruise.
We paid for an 8 day cruise. Our toilet line leaked (sewage water) across our entire stateroom floor on day 4 (through no fault of our own, it was an...
Royal Caribbean - Very disappointed
I will get to the point. I will not cruise with RC again
Food never hot, same thing everyday, food court closes
from 11-3pm,not enough activities during...
Food never hot, same thing everyday, food court closes
from 11-3pm,not enough activities during...
Royal Caribbean - Misrepresentation
We booked the Greek Isles cruise on the Jewel of the Seas departing from Civitavecchia on May 20. We made the reservation directly on the Royal Caribb...
Royal Caribbean - Bad customer service and poor upgrade deal
Cruise this coming July 2019 in Barcelona is becoming a disaster. The upgrade bid program Royal Caribbean offers to the customer is an inferior ultima...
Royal Caribbean - Never again - even after acheiving Diamond Level!
I wrote RCCL's executive team. My letter and their response follows:
To whom it may concern:
I have waited a few weeks to see if my disappointment in ou...
To whom it may concern:
I have waited a few weeks to see if my disappointment in ou...
Royal Caribbean - Accident of ship sponsored tour
My husband was injured in a bus accident on one of the ship sponsored tours. When I went to file an accident report I was told the ship has no...
Royal Caribbean Cruises Deny Service Dog On Ship
Visit my website to Boycott Royal Caribbean Cruises for discriminating against a disabled person & denying his service dog on board the ship....
Royal Caribbean - Sold false product (promised daycare that didnt exist)
I called and booked my cruise directly with Royal Caribbean on 3/28/19, for the 6 day Canada and new England cruise out of New York on the Adventure...
Top Rated Carnival Cruise Line Reviews
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Carnival Cruise Line - RUDE and ARROGANT security officers
RUDE, ARROGANT group of security officers!!! Every port going out of the ship and coming back in, these security officers don't have respect and regar...
Carnival Cruise Line - Worst Cruise Ever
I booked the Captains Suite to celebrate my 50th Birthday, with 3 of my friends. The worst experience of my life. In short, we found 1 piece of our...
Carnival Cruise Line - Air conditioning
Monday, June 24, 2019
Nathaniel Blanks - FOLIO: 7641
Nathanielblanks5938@hotmail.com
601 954-1992
On Monday, June 17, 2019, my travel companions and I boa...
Nathaniel Blanks - FOLIO: 7641
Nathanielblanks5938@hotmail.com
601 954-1992
On Monday, June 17, 2019, my travel companions and I boa...
Carnival Cruise Line - Boarding Denied!
Booking number: #4JP M73
Dear Carnival Cruise Line,
I’m Deborah, and my story began when my daughter April and I decided to help restore joy back into h...
Dear Carnival Cruise Line,
I’m Deborah, and my story began when my daughter April and I decided to help restore joy back into h...
Carnival Cruise Line - Major disappointment
ear Sir/Madam
I have just returned from a cruise with your company. It was the xxx and I traveled from japan from xx June 2019 to xx June 2019. Below a...
I have just returned from a cruise with your company. It was the xxx and I traveled from japan from xx June 2019 to xx June 2019. Below a...
Carnival Cruise Line - Worse experience of my life
What was supposed to be my honeymoon turned into a complete disaster. I am currently on the carnival elation ship and i asked to speak to corporate...
Carnival Cruise Line - Trip from ***
I just got off a cruise on the carnival magic. We set sail on june 22, 2019. I was so excited for this trip. I needed the vacation to relax but...
Carnival Cruise Line - STAY AWAY
PLEASE PLEASE PLEASE do not travel on Carnival Cruise Lines. Biggest rip-off I have ever experienced.This cruise was for a family reunion, which I...
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How would you compare Royal Caribbean vs Carnival Cruise Line?
have not sailed on Carnival lately, but was always customer friendly, good food as well, in the past. On the other hand, past cruises on RCI were exceptional.
But lately, RCI has not been customer oriented or friendly and have become very pricey for everything.
Other cruise lines bend over backwards to get customers or keep them, but not RCI which is based out of Miami, FL. If you want to be the best, you have to be the best !!!!!