Royal Caribbean vs Carnival Cruise Line
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Royal Caribbean
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- 3 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 238 TOTAL REVIEWS
Rank
9 out of 112
in Cruises and Ships category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS8
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SUCCESSFUL100%
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AVG CALL DURATION03:38
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ISSUES RESOLVED0%
Top Products and Services
Carnival Cruise Line
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- 4 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 372 TOTAL REVIEWS
Rank
10 out of 112
in Cruises and Ships category
Rating Details
Statistics of Customer Service Calls
-
TOTAL CALLS5
-
SUCCESSFUL100%
-
AVG CALL DURATION06:00
-
ISSUES RESOLVED0%
Top Products and Services
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Top Rated Royal Caribbean Reviews
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Royal Caribbean - Never again - even after acheiving Diamond Level!
I wrote RCCL's executive team. My letter and their response follows:
To whom it may concern:
I have waited a few weeks to see if my disappointment in ou...
To whom it may concern:
I have waited a few weeks to see if my disappointment in ou...
Royal Caribbean - Stolen Items
Several hours after arriving home from my vacation aboard the Anthem of the Seas from April 14- 21, 2018, I realized that I left my wedding/engagement...
Royal Caribbean - Denied boarding for our Honeymoon
On 5/29/2017 my friend contacted her travel agent to book a cruise with Royal Caribbean. We received an email showing the initial deposits paid to boo...
Royal Caribbean - POOR customer service
booked my first cruise with RCCL. i can say i haven't even sailed with them and i already have a bad taste in my mouth. I booked a cruise and nowhere...
Royal Caribbean - Awful company!!!
We booked a cruise to Cuba on Nov 3 leaving on Dec 4. On Nov 8 POTUS places new restrictions on travel to Cuba which would not allow us to leave the...
Royal Caribbean - This is Royal *** These people have wasted my time!
These people led me to believe that all I needed was a American passport to visit Cuba. What a lie. If you where born in Cuba u have to buy a $450...
Royal Caribbean - Excursion Misrepresentation
Our first cruise celebrating 25th anniversary. I booked two excursions through RC website via en email I received. The first excursion in Hondura was...
Royal Caribbean - WORST EXPERIENCE EVER!
I would give a 0 star if I could. My husband and I were set for a 7 day cruise this summer. We paid over $12,000 for our accommodations alone. This...
Top Rated Carnival Cruise Line Reviews
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Carnival Cruise Line - HORRIBLE TREATMENT
THE numbers here are disgusting over 300 complaints and only 4 resolved is frightening; however my cruise where I am taking over 100 people have not y...
Carnival Cruise Line - Time missed on cruise
Looking forward to a much needed vacation, my daughter and I missed the Glory, sailing out of Miami. In every effort not to miss our flight out of...
Carnival Cruise Line - 2CBJ63 Captain Suite
When I booked the captain suite I was told this room is amazing and it was extra special. Wow when we arrived in our room our refrigerator was broken...
Carnival Cruise Line - Casino Nightmare
Used my debit card for onboard purchased. My husband had had a few drinks and went to spend his $200 credit at the casino. After a few hours in the...
Carnival Cruise Line - I am handicapp and my room was not convenient. I
I had a rollaway bed moving all over the room. Almost impossible to get in and out the bed. I complained and was the last day when they tried to offer...
Carnival Cruise Line - Carnival doesn’t know how to treat customers
Left Baltimore on Sept 9 in the Pride for my first Carnival cruise. I am not a novice; I have at least 16 cruises on Princess. I am a recent widow and...
Carnival Cruise Line - Carnival is never going to take care of you
Booked carnival cruise to bermuda , Bermuda cruise was to include 2 and 1/2 days docked at Bermuda, changed to stop at 3 other ports , grand turk,...
Carnival Cruise Line - Missed our boat yesterday
We were scheduled to leave new orleans la port at 4:00pm. We were cominf from Memphis tn, i contacted to let yhem know we wrre having car trouble and...
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How would you compare Royal Caribbean vs Carnival Cruise Line?
have not sailed on Carnival lately, but was always customer friendly, good food as well, in the past. On the other hand, past cruises on RCI were exceptional.
But lately, RCI has not been customer oriented or friendly and have become very pricey for everything.
Other cruise lines bend over backwards to get customers or keep them, but not RCI which is based out of Miami, FL. If you want to be the best, you have to be the best !!!!!