PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carnival Cruise Line and Royal Caribbean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carnival Cruise Line
Royal Caribbean

Carnival Cruise Line and Royal Caribbean Overview

Total reviews
457
304
Company responses
0
0
Issues resolved
5
5

Carnival Cruise Line was first mentioned on PissedConsumer on Mar 15, 2008 and since then this brand received 457 reviews. It is 153 reviews more than Royal Caribbean received since Jun 4, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Royal Caribbean customer support team than with Carnival Cruise Line customer service.

Carnival Cruise Line and Royal Caribbean Consumer Ratings

Rank
14 out of 197 in Cruises and Ships category
13 out of 197 in Cruises and Ships category
Customer service
14 in category
16 in category
Staff
13 in category
11 in category
Exchange, Refund and Cancellation Policy
8 in category
9 in category

According to consumer ratings and reviews, Royal Caribbean ranks 1 points higher in the Cruises and Ships category than Carnival Cruise Line. People gave Carnival Cruise Line 1.7 stars for Customer service criterion in Cruises and Ships category and it is 22 points higher than the worst rated brand in this category. At the same time, Royal Caribbean was rated 1.6 stars for Customer service criterion in this category and it is 20 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Royal Caribbean has a higher rating than Carnival Cruise Line. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Carnival Cruise Line 1.8 stars and it is 78% greater than other in category. Royal Caribbean however was rated 1.7 stars and it is 75% greater than other in category.

Carnival Cruise Line and Royal Caribbean Rating Details

Customer service
1.7 (163 reviews)
1.6 (127 reviews)
Reviewer's quote

...There customer service department is a fraud. At first they offered me a room credit if I booked a new cruse. Carnival Cruse Line allowed my cabin to fill with Diesel fuels fumes...

Maelie

...Reason of review: Poor customer service. Monetary Loss: $1500. Preferred solution: Full refund...

julia k
Staff
2.4 (157 reviews)
2.6 (118 reviews)
Reviewer's quote

...Some of the staff refused to serve our group at the bar. I tried talking to guest services about the issues only to get more attitude and treated less than pleasant. I was encouraged to stay positive and maybe that some of the staff are just having a bad day...

Rashunda W

...my USA Passport number and get me taken off the ship by Homeland security on return to Port all the while to figure out that the Royal Caribbean check in staff mis typed my passport number which was an extreme embarrassment and resulted in hours of wasted time and a ruined vacation, then a previous vacation was double charged for rooms and they refused to give me the promised...

john
Exchange, Refund and Cancellation Policy
1.8 (146 reviews)
1.7 (104 reviews)
Reviewer's quote

...“Why would Carnival (Vista) suddenly cancel a cruise for an issue they knew about since February 2019?” In the email, I was told they would process the refund and I used Gift cards for the cruise. My cruise had an individual booking number with my name but Carnival shipped the refund to a Group Leader. The Group Leader did not...

candycane

Since this was our first time cruising with Royal Caribbean, we were not familiar with their upgrade policy. (Since we had just returned from a Princess cruise where they sent us an upgrade offer for free, we put in for it, and received it - all for no extra cost. ) We received the upgrade offer...

Carol G

Carnival Cruise Line and Royal Caribbean Pros and Cons

Pros
  • Dining room and cabin stewart
  • Nice crew members
  • Have ben great untill now
  • Ship
  • Waiter
  • Restaurants
Cons
  • Poor customer service
  • Customer service is a joke
  • Arrogance of most management
  • Customer service
  • Customer service relations department and policies
  • Casino

Carnival Cruise Line and Royal Caribbean Most Positive Reviews

Top rated reviews
5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

Carnival Cruise Line and Royal Caribbean Most Critical Reviews

Lowest rated reviews
1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

Carnival Cruise Line and Royal Caribbean Latest Reviews

Recent published reviews
1

I have been on about 10 cruises, I am a registered sex offender, and I have paid my debt to society. Carnival Cruise...

Read all 457 reviews
1

Two nights before our cruise on December 7th 2019, we had our rental car broken into in our hotel parking lot in Miami....

Read all 304 reviews

Carnival Cruise Line and Royal Caribbean Products and Services

Most reviewed product and services
  • Carnival Cruise Line Cruise (157 reviews)
  • Carnival Cruise Line Customer Care (76 reviews)
  • Carnival Cruise Line Cruise Booking (18 reviews)
  • Royal Caribbean Cruise (92 reviews)
  • Royal Caribbean Customer Care (56 reviews)
  • Royal Caribbean Cruise Booking (32 reviews)