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Carnival Cruise Line

2.2
?

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  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 413 TOTAL REVIEWS
Rank
11 out of 218
in Cruises and Ships category
Rating Details
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    16
  • SUCCESSFUL
    63%
  • AVG CALL DURATION
    05:14
  • ISSUES RESOLVED
    22%
Top Products and Services
2.1
152 reviews
2.2
67 reviews
2.6
15 reviews

Royal Caribbean

2.3
?

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  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 270 TOTAL REVIEWS
Rank
9 out of 218
in Cruises and Ships category
Rating Details
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    27
  • SUCCESSFUL
    63%
  • AVG CALL DURATION
    03:17
  • ISSUES RESOLVED
    33%
Top Products and Services
2.2
89 reviews
2.1
48 reviews
3
30 reviews

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Anonymous
#1479137

have not sailed on Carnival lately, but was always customer friendly, good food as well, in the past. On the other hand, past cruises on RCI were exceptional.

But lately, RCI has not been customer oriented or friendly and have become very pricey for everything.

Other cruise lines bend over backwards to get customers or keep them, but not RCI which is based out of Miami, FL. If you want to be the best, you have to be the best !!!!!

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