PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carnival Cruise Line and Royal Caribbean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carnival Cruise Line
Royal Caribbean

Carnival Cruise Line and Royal Caribbean Overview

Total reviews 530 338
Company responses 0 0
Issues resolved 6 5

Carnival Cruise Line and Royal Caribbean Consumer Ratings

Rank
19 out of 156 in Cruises and Ships category
20 out of 156 in Cruises and Ships category
Customer service
17 in category
19 in category
Exchange, Refund and Cancellation Policy
13 in category
15 in category
Website
15 in category
19 in category
Number of Destinations
11 in category
18 in category

Carnival Cruise Line and Royal Caribbean Rating Details

Customer service
1.7 (194 reviews)
1.6 (139 reviews)
Reviewer's quote

I called Carnival Customer Service they transferred me to a Lead then customer relation that transferred to casino offer. This went on for 2 months with numerous incorrect answerS from Carnival representatives with attitude and no soft skills to deal with the public and from their outsourced...

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Because they dont know anything about customer service, they dont seem to care about customer service and I know damn good and well that they dont give a crap about their employees! ROYAL CARIBBEAN SUCKS! PS-because My husband has changed bank accounts, theyre not going to return our money for 45...

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Exchange, Refund and Cancellation Policy
1.7 (174 reviews)
1.7 (118 reviews)
Reviewer's quote

My cruise was cancelled due to COVID-19 on April 13th and it is now 120 days and I still did not receive my refund..

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...They won't give a cruise credit or refund the difference in price. This is completely unacceptable and everyone should know about their policies..

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Website
2.7 (166 reviews)
2.4 (124 reviews)
Reviewer's quote

As instructed by your website they were discarded after use. I called today to request a refund of our cruise and to arrange how I would receive my monies. Was told by customer service (on the third phone call attempt, I kept getting hung up on) that they would only issue my money back to the...

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Nonetheless, on the RCL website, there was an advisory that persons with certain health conditions would not be allowed to sail on all future cruises until further notice. To be clear, our cruise sailing had not yet been canceled. However, RCL verified on the phone that I would be turned away at...

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Number of Destinations
3.1 (160 reviews)
2.8 (110 reviews)
Reviewer's quote

...My booking number is B81NC3 and sail date is 5/8/2020. Ive tried numerous times callung at different times but cannot get though. My telephone number is 407 405 **** if you need further infor..

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The Royal Caribbean representative gave me a cancellation number and told me I would be refunded the full amount of what I was owed which was $7264 and never mentioned ANYTHING about only a 50% refund. A couple of weeks later, the refund showed in my account but it was only for $3545. I called to...

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Carnival Cruise Line and Royal Caribbean Pros and Cons

Pros
  • Dining room and cabin stewart
  • Nice crew members
  • Food was plentiful and good
  • Ship
  • Dinning room waiters and room attendants
  • Waiter
Cons
  • Poor customer service
  • Customer service is a joke
  • Arrogance of most management
  • Customer service
  • Customer service relations department and policies
  • Casino

Carnival Cruise Line and Royal Caribbean Most Positive Reviews

Top rated reviews
5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

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5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

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5

I booked a cruise for my mother-in law Barbara Dickens & Jeanne Brown for Sept. 10, 2017 out of Baltimore, Md. on...

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5

Stayed in the Star Loft Suite with a Royal Genie. Our Genie made sure we received the best seats for dinner, she reserve...

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Carnival Cruise Line and Royal Caribbean Most Critical Reviews

Lowest rated reviews
1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

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1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

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1

booked cruise based on photos and descriptions on website. turns out, if you click through over multiple screens, the...

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1

ROYAL CARRIBBEAN IS A PREDATORY AND CRIMINAL COMPANY.
DEMAND YOUR MONEY BACK OR SUE THESE CROOKS
=======================...

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Carnival Cruise Line and Royal Caribbean Latest Reviews

Recent published reviews
No votes

Carnival cruse January 17 and January 24 Cancel. I will lake full refund

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No votes

I am William Jones, I had a cruise set in April 2020, Reservation # 698****, 698****, 696****, which was cancelled by...

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4.3

I had originally opted to take a credit for a future cruise but now I don't know if that will be possible because of...

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1.5

So we booked a transatlantic cruise for April 16, 2020. They stopped cruising April 1, due to covid. Ok. We chose to tak...

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Carnival Cruise Line and Royal Caribbean Products and Services

Most reviewed product and services
  • Carnival Cruise Line Cruise (164 reviews)
  • Carnival Cruise Line Cruise Booking (26 reviews)
  • Carnival Cruise Line Sanitary Conditions (11 reviews)
  • Royal Caribbean Cruise (101 reviews)
  • Royal Caribbean Cruise Booking (36 reviews)
  • Royal Caribbean Enchantment Of The Seas Cruise (3 reviews)