Carnival Cruise Line vs Royal Caribbean
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Carnival Cruise Line
Royal Caribbean
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Carnival Cruise Line
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- 5 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 432 TOTAL REVIEWS
Rank
10 out of 222
in Cruises and Ships category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS22
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SUCCESSFUL45%
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AVG CALL DURATION05:14
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ISSUES RESOLVED22%
Top Products and Services
Royal Caribbean
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- 3 ISSUES RESOLVED
- 0 COMPANY RESPONSES
- 284 TOTAL REVIEWS
Rank
12 out of 222
in Cruises and Ships category
Rating Details
Statistics of Customer Service Calls
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TOTAL CALLS33
-
SUCCESSFUL52%
-
AVG CALL DURATION03:17
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ISSUES RESOLVED38%
Top Products and Services
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Top Rated Carnival Cruise Line Reviews
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Carnival Cruise Line - RUDE and ARROGANT security officers
RUDE, ARROGANT group of security officers!!! Every port going out of the ship and coming back in, these security officers don't have respect and regar...
Carnival Cruise Line - Worst Cruise Ever
I booked the Captains Suite to celebrate my 50th Birthday, with 3 of my friends. The worst experience of my life. In short, we found 1 piece of our...
Carnival Cruise Line - Refund Not Recieved
I am writing to get resolution to an issue from 06/22/19. On 06/22/19, I woke up to an email cancelling my cruise because Vista propulsion issue. I do...
Carnival Cruise Line - Horrible unethical company
My adopted daughter and I were booked for a cruise Aug 1, 2019, She went into the hospital suicidal on July 18, 2019 for the 3rd time (she wanted to s...
Top Rated Royal Caribbean Reviews
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Royal Caribbean - Sewer line broke (inside the wall) in our stateroom, soaking our room and belongings in hazardous, putrid waters, wall-to-wall, on Day 4 of 8 day cruise.
We paid for an 8 day cruise. Our toilet line leaked (sewage water) across our entire stateroom floor on day 4 (through no fault of our own, it was an...
Royal Caribbean - Dishonest company, never again!
•5/19/2019 9:03am: I spoke with Jose in pre-sail department about documentation needed for the sail. I provided my reservation number and sail info to...
Royal Caribbean - WORST CUSTOMER SERVICE EVER!!!
My family and I had a 7 day cruise booked on Harmony of the Seas our of Port Canaveral on August 18, 2019. We arrived at Atlantic City Airport for...
Royal Caribbean - Buyer Beware!
I booked a cruise on Royal Caribbean Cruise Line 2 weeks ago. My daughter's friend couldn't go so I had to call RC to move my daughter into another ro...
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How would you compare Carnival Cruise Line vs Royal Caribbean?
have not sailed on Carnival lately, but was always customer friendly, good food as well, in the past. On the other hand, past cruises on RCI were exceptional.
But lately, RCI has not been customer oriented or friendly and have become very pricey for everything.
Other cruise lines bend over backwards to get customers or keep them, but not RCI which is based out of Miami, FL. If you want to be the best, you have to be the best !!!!!