PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carnival Cruise Line and Royal Caribbean as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carnival Cruise Line
Royal Caribbean

Carnival Cruise Line and Royal Caribbean Overview

Total reviews
450
301
Company responses
0
0
Issues resolved
5
4

Carnival Cruise Line was first mentioned on PissedConsumer on Mar 15, 2008 and since then this brand received 450 reviews. It is 149 reviews more than Royal Caribbean received since Jun 4, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Carnival Cruise Line customer support team and Royal Caribbean customer service.

Carnival Cruise Line and Royal Caribbean Consumer Ratings

Rank
14 out of 227 in Cruises and Ships category
13 out of 227 in Cruises and Ships category
Customer service
14 in category
16 in category
Staff
14 in category
12 in category
Exchange, Refund and Cancellation Policy
9 in category
11 in category

According to consumer ratings and reviews, Royal Caribbean ranks 1 points higher in the Cruises and Ships category than Carnival Cruise Line. People gave Carnival Cruise Line 1.7 stars for Customer service criterion in Cruises and Ships category and it is 23 points higher than the worst rated brand in this category. At the same time, Royal Caribbean was rated 1.6 stars for Customer service criterion in this category and it is 21 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Royal Caribbean has a higher rating than Carnival Cruise Line. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Carnival Cruise Line 1.8 stars and it is 76% greater than other in category. Royal Caribbean however was rated 1.7 stars and it is 70% greater than other in category.

Carnival Cruise Line and Royal Caribbean Rating Details

Customer service
1.7 (160 reviews)
1.6 (126 reviews)
Reviewer's quote

I have called the Customer Service line several times, as well as, other guest of my party. We were supposed to sail today from Miami on Carnival Victory and decided with the upcoming hurricane situation we choose not to. I am angry that Carnival is not trying to give us a credit to reschedule or...

PissedConsumer1640151

I'm Platinum status having taken 7 cruises with Royal. We have enjoyed our past cruises until this last one. The cruise was cut short on due to DORIAN and went for only 2 days. The night before sailing we learned that we would not go CoCo Cay. As a result, when we boarded the ship I requested the...

Louis A
Staff
2.4 (155 reviews)
2.7 (117 reviews)
Reviewer's quote

...Some of the staff refused to serve our group at the bar. I tried talking to guest services about the issues only to get more attitude and treated less than pleasant. I was encouraged to stay positive and maybe that some of the staff are just having a bad day...

Rashunda W

...my USA Passport number and get me taken off the ship by Homeland security on return to Port all the while to figure out that the Royal Caribbean check in staff mis typed my passport number which was an extreme embarrassment and resulted in hours of wasted time and a ruined vacation, then a previous vacation was double charged for rooms and they refused to give me the promised...

john
Exchange, Refund and Cancellation Policy
1.8 (144 reviews)
1.7 (103 reviews)
Reviewer's quote

Due to Hurricane Dorian my cruise has changed itinerary and departure port. Even with these problems Carnival does not accept to cancel the purchase and wants to charge all fees. The attendants on the phone do not even know that the ship did not leave and ask me why I did not board, when the ship...

Renato A

...the booking went horrible first they said they returned my deposit on a non refundable cruise. first of all its non refundable . second has any one seen all the reviews for them...

julia k

Carnival Cruise Line and Royal Caribbean Pros and Cons

Pros
  • Dining room and cabin stewart
  • Nice crew members
  • Have ben great untill now
  • Ship
  • Waiter
  • Restaurants
Cons
  • Poor customer service
  • Customer service is a joke
  • Untruthful customer service
  • Customer service
  • Customer service relations department and policies
  • Casino

Carnival Cruise Line and Royal Caribbean Most Positive Reviews

Top rated reviews
5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

5

The last full day of cruise (full day at sea) I looked at a watch. Wasn't really looking to buy but not much else to do...

Carnival Cruise Line and Royal Caribbean Most Critical Reviews

Lowest rated reviews
1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

1

I booked a cruise on Royal Caribbean and within less than two weeks after I paid, the price dropped by $800 for the...

Carnival Cruise Line and Royal Caribbean Latest Reviews

Recent published reviews

Booking number 4NGD65 29 Nov t0 2 Dec 2019 cruise. On 22 Nov 19, 2019, I went to Cleveland Medical clinic in Vero Beach...

Read all 450 reviews

We were on Independence of the Seas for a 5 day cruise. We arrived back at the port at the end or our cruise and we...

Read all 301 reviews

Carnival Cruise Line and Royal Caribbean Products and Services

Most reviewed product and services
  • Carnival Cruise Line Cruise (155 reviews)
  • Carnival Cruise Line Customer Care (72 reviews)
  • Carnival Cruise Line Cruise Booking (18 reviews)
  • Royal Caribbean Cruise (92 reviews)
  • Royal Caribbean Customer Care (55 reviews)
  • Royal Caribbean Cruise Booking (32 reviews)