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Carnival Cruise Line

Cruises and Ships
  • 3 ISSUES RESOLVED
  • 302 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
2.4
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Dining room and cabin stewart 8
  • Food and most of the staff 3
  • Particularly the dining room staff 3
  • Nice crew members 2
  • Pricing 2

Customers don't like

  • Poor customer service8
  • Arrogance of most management3
  • Failed to honor already paid certificate2
  • Untruthful customer service2
  • How they handled the situation2
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Royal Caribbean

Cruises and Ships
  • 2 ISSUES RESOLVED
  • 197 TOTAL REVIEWS
  • $170K CLAIMED LOSSES
  • $2.2K AVERAGE LOSS
2.5
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Dinning room waiters and room attendants 5
  • Waiter 5
  • Restaurants 5
  • Ship 5
  • Housekeeper 4

Customers don't like

  • Customer service6
  • Casino4
  • Countless hours at sea2
  • Short port times2
  • Your cheating casino1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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