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Carnival Cruise Line

2.2
?

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  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 392 TOTAL REVIEWS
Rank
11 out of 204
in Cruises and Ships category
Rating Details
Customer service
Staff
Website
Number of Destinations
Statistics of Customer Service Calls
  • TOTAL CALLS
    11
  • SUCCESSFUL
    91%
  • AVG CALL DURATION
    05:14
  • ISSUES RESOLVED
    17%
Top Products and Services
2.1
149 reviews
2.2
64 reviews
2.7
14 reviews

Royal Caribbean

2.3
?

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  • 3 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 262 TOTAL REVIEWS
Rank
9 out of 204
in Cruises and Ships category
Rating Details
Customer service
Staff
Website
Number of Destinations
Statistics of Customer Service Calls
  • TOTAL CALLS
    12
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    04:25
  • ISSUES RESOLVED
    25%
Top Products and Services
2.1
84 reviews
2.1
47 reviews
3
30 reviews

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Anonymous
#1479137

have not sailed on Carnival lately, but was always customer friendly, good food as well, in the past. On the other hand, past cruises on RCI were exceptional.

But lately, RCI has not been customer oriented or friendly and have become very pricey for everything.

Other cruise lines bend over backwards to get customers or keep them, but not RCI which is based out of Miami, FL. If you want to be the best, you have to be the best !!!!!

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