PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rci Cruise And Resort Vacations and Carnival Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rci Cruise And Resort Vacations
Carnival Cruise Line

Rci Cruise And Resort Vacations and Carnival Cruise Line Overview

Total reviews
104
516
Company responses
0
0
Issues resolved
0
6

Rci Cruise And Resort Vacations and Carnival Cruise Line Consumer Ratings

Rank
130 out of 565 in Travel Agencies category
18 out of 166 in Cruises and Ships category
Customer service
63 in category
17 in category
Exchange, Refund and Cancellation Policy
71 in category
9 in category
Additional Fees
108 in category
13 in category
Website
109 in category
14 in category

Rci Cruise And Resort Vacations and Carnival Cruise Line Rating Details

Customer service
1.6 (21 reviews)
1.7 (190 reviews)
Reviewer's quote

...What incentive is there to use their service if you have to continue looking within 24 hours of booking it just to be sure you got the best price. I've learned a valuable lesson and will no longer use RCI's Vacation Center to book anything. They are worthless!! Please learn from my mistake...

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I called Carnival Customer Service they transferred me to a Lead then customer relation that transferred to casino offer. This went on for 2 months with numerous incorrect answerS from Carnival representatives with attitude and no soft skills to deal with the public and from their outsourced...

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Exchange, Refund and Cancellation Policy
1.3 (20 reviews)
1.7 (169 reviews)
Reviewer's quote

I wanted to switch rooms in January for a cruise that departs in March and I was told booking fee was only refundable 24 hours after booking . cancellation policy is not in writing and OVC has very rude agents ..

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... and it was cancelled through my travel agent Kelly Cook group travel in Jacksonville on April 13th it is getting close to 120 days and I have not received my refund. I would like to get my refund, I believe I have waiting long enough....

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Additional Fees
1.3 (19 reviews)
1.9 (144 reviews)
Reviewer's quote

...Well they all have fees with booking them ranging from $400. 00 to 1,600. 00 extra to pay for my free week!! This is why I say you will get really get screwed!!!! I have been a member of RCI for timeshares since 1989, and still own and trade them...

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...Even with these problems Carnival does not accept to cancel the purchase and wants to charge all fees. The attendants on the phone do not even know that the ship did not leave and ask me why I did not board, when the ship simply did not leave..

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Website
1.6 (19 reviews)
2.7 (164 reviews)
Reviewer's quote

...I went on the Royal Caribbean website to book the same cruise and got a total cruise fare of $1660. 64 including taxes. So RCI charged me $1715 for the same cruise I could have got directly from the cruise line...

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As instructed by your website they were discarded after use. I called today to request a refund of our cruise and to arrange how I would receive my monies. Was told by customer service (on the third phone call attempt, I kept getting hung up on) that they would only issue my money back to the...

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Rci Cruise And Resort Vacations and Carnival Cruise Line Pros and Cons

Pros
  • Cruise
  • Very friendly sales representatives
  • Use of points to decrease price
  • Dining room and cabin stewart
  • Nice crew members
  • Food was plentiful and good
Cons
  • Deception in package
  • Customer service
  • Overall misrepresentation of the cruise package
  • Poor customer service
  • Customer service is a joke
  • Arrogance of most management

Rci Cruise And Resort Vacations and Carnival Cruise Line Most Positive Reviews

Top rated reviews
4.3

We did purchase the package for a cruise, hotel discounts and resort.
we used the cruise to take a 9 day cruise from Rom...

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5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

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3.8

I am not sure why so many bad reviews unless only people who had a bad experience take the time to write. Purchased firs...

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5

I booked a cruise for my mother-in law Barbara Dickens & Jeanne Brown for Sept. 10, 2017 out of Baltimore, Md. on...

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Rci Cruise And Resort Vacations and Carnival Cruise Line Most Critical Reviews

Lowest rated reviews
1

They sold us a package for cruise and 7 day resort package. I spent at least 15 hours trying to arrange the cruise...

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1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

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1

We have a certificate that we will be using in Kauai, coming up in Feb. 2015. We are staying at Aston Aloha Beach Hotel...

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1

booked cruise based on photos and descriptions on website. turns out, if you click through over multiple screens, the...

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Rci Cruise And Resort Vacations and Carnival Cruise Line Latest Reviews

Recent published reviews
No votes

Booked a resort stay for roughly one year out; purchased cancellation package at same time. Cancelled trip more than 60...

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No votes

I want the rest of my refund 150.00 dollars. For the cancellation of my cruise on may 07, 2020

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No votes

I booked a cruise through RCI Travel with the understanding I could cancel within 24 hours if our schedule did not work...

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1.5

I booked a cruise with you 8/23/19 and my cruise was cancelled In June due to Covid-19 , I was offered a different...

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Rci Cruise And Resort Vacations and Carnival Cruise Line Products and Services

Most reviewed product and services
  • Rci Cruise And Resort Vacations Cruise Booking (33 reviews)
  • Rci Cruise And Resort Vacations Vacation Package (24 reviews)
  • Rci Cruise And Resort Vacations Room (4 reviews)
  • Carnival Cruise Line Cruise (163 reviews)
  • Carnival Cruise Line Customer Care (77 reviews)
  • Carnival Cruise Line Cruise Booking (24 reviews)