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  • 0 ISSUES RESOLVED
  • 79 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $2.9K AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Diversity of Products or Services
  • Good 2
  • Cruise 2
  • I liked the product and sales approach 1
  • Very friendly sales representatives 1
  • Price 1

Customers don't like

  • Deception in package4
  • Most resorts listed for use with certificate were off season2
  • Overall misrepresentation of the cruise package2
  • Staff not reachable after purchased2
  • Very limited choices of resorts for use with certificate1
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Carnival Cruise Line

Cruises and Ships
  • 3 ISSUES RESOLVED
  • 293 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
2.4
Customer service
Exchange, Refund and Cancellation Policy
Website
Staff
Diversity of Products or Services
  • Dining room and cabin stewart 8
  • Food and most of the staff 3
  • Low level crew members make the experience special 3
  • Particularly the dining room staff 3
  • Pricing 2

Customers don't like

  • Poor customer service5
  • Arrogance of most management3
  • Customer service3
  • Failed to honor already paid certificate2
  • Untruthful customer service2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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