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Carnival Cruise Line

Cruises and Ships
  • 4 ISSUES RESOLVED
  • 322 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
2.4
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Dining room and cabin stewart 8
  • Particularly the dining room staff 3
  • Food and most of the staff 3
  • Pricing 2
  • Nice crew members 2

Customers don't like

  • Poor customer service14
  • Customer service is a joke3
  • Arrogance of most management3
  • Untruthful customer service2
  • Ship policies not followed2
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  • 0 ISSUES RESOLVED
  • 86 TOTAL REVIEWS
  • $120K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
1.6
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Cruise 2
  • Very friendly sales representatives 1
  • Price 1
  • I liked the product and sales approach 1

Customers don't like

  • Deception in package5
  • Overall misrepresentation of the cruise package3
  • Customer service3
  • Staff not reachable after purchased2
  • Most resorts listed for use with certificate were off season2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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