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Carnival Cruise Line

Cruises and Ships
  • 3 ISSUES RESOLVED
  • 278 TOTAL REVIEWS
  • $290K CLAIMED LOSSES
  • $2.8K AVERAGE LOSS
2.4
Customer service
Staff
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
  • Dining room and cabin stewart 7
  • Food and most of the staff 3
  • Low level crew members make the experience special 3
  • Particularly the dining room staff 3
  • Pricing 2

Customers don't like

  • Poor customer service9
  • Untruthful customer service4
  • Whole cruise was a night mare4
  • Guest service3
  • Security check point rude and no sympathy3
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  • 0 ISSUES RESOLVED
  • 75 TOTAL REVIEWS
  • $95.6K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
1.7
Customer service
Staff
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
  • Cruise 1
  • Good 1
  • I liked the product and sales approach 1
  • Price 1
  • Very friendly sales representatives 1

Customers don't like

  • Overall misrepresentation of the cruise package5
  • Most resorts listed for use with certificate were off season3
  • Most resorts listed for use with certificate got poor reviews2
  • Very limited choices of resorts for use with certificate2
  • Staff not reachable after purchased2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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