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Carnival Cruise Line

Cruises and Ships
  • 3 ISSUES RESOLVED
  • 292 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
2.4
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Dining room and cabin stewart 8
  • Food and most of the staff 3
  • Low level crew members make the experience special 3
  • Particularly the dining room staff 3
  • Pricing 2

Customers don't like

  • Poor customer service9
  • Customer service4
  • Untruthful customer service4
  • Whole cruise was a night mare4
  • Security check point rude and no sympathy3
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  • 0 ISSUES RESOLVED
  • 76 TOTAL REVIEWS
  • $96.8K CLAIMED LOSSES
  • $2.5K AVERAGE LOSS
1.7
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Good 2
  • Cruise 2
  • I liked the product and sales approach 1
  • Very friendly sales representatives 1
  • Price 1

Customers don't like

  • Overall misrepresentation of the cruise package5
  • Deception in package3
  • Most resorts listed for use with certificate were off season3
  • Very limited choices of resorts for use with certificate3
  • Staff not reachable after purchased2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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