PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Princess Cruises and Carnival Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Princess Cruises
Carnival Cruise Line

Princess Cruises and Carnival Cruise Line Overview

Total reviews 113 526
Company responses 0 0
Issues resolved 1 6

Princess Cruises and Carnival Cruise Line Consumer Ratings

Rank
14 out of 168 in Cruises and Ships category
19 out of 168 in Cruises and Ships category
Customer service
13 in category
17 in category
Exchange, Refund and Cancellation Policy
17 in category
13 in category
Product or Service Quality
12 in category
15 in category
Quality of Accommodation
11 in category
20 in category

Princess Cruises and Carnival Cruise Line Rating Details

Customer service
1.8 (53 reviews)
1.7 (192 reviews)
Reviewer's quote

...This experience has really opened our eyes on dealing with a company that truly doesn't care about customer service. This is our last cruise with Princess..

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I called Carnival Customer Service they transferred me to a Lead then customer relation that transferred to casino offer. This went on for 2 months with numerous incorrect answerS from Carnival representatives with attitude and no soft skills to deal with the public and from their outsourced...

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Exchange, Refund and Cancellation Policy
1.6 (44 reviews)
1.7 (172 reviews)
Reviewer's quote

...Was told full refund 7-10 business days, which was also on their website. Called after 10 days, was told would be 30 days. Called after 30 days was told it would be 60 days...

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My cruise was cancelled due to COVID-19 on April 13th and it is now 120 days and I still did not receive my refund..

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Product or Service Quality
2.2 (43 reviews)
2 (152 reviews)
Reviewer's quote

...Extremely poor customer service and lack of care for people having issues..

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...Costumer service told me that I have to understand how much they have to do. I said I had to pay on time so I feel as though I should be paid back on time..

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Quality of Accommodation
2.9 (39 reviews)
2.3 (144 reviews)
Reviewer's quote

...We've also seen a degradation in both the quality of food and service on Princess ships. Where you once received quality beef and Maine lobsters in the regular dining rooms, you now have to pay separately . I expressed my concerns and the issues I have been dealing with in an email to Ms...

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...Quality is GONE in food, platinum gifts and mistreatment by carnival employees. You do get what you pay for!..

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Princess Cruises and Carnival Cruise Line Pros and Cons

Pros
  • Cruise and ship
  • We felt that we were valued cutsomers
  • Restaurants - specialty sabatinis
  • Dining room and cabin stewart
  • Nice crew members
  • Food was plentiful and good
Cons
  • Unsanitary conditions
  • Lack of care
  • Disregarded and changed their refund policy
  • Poor customer service
  • Customer service is a joke
  • Arrogance of most management

Princess Cruises and Carnival Cruise Line Most Positive Reviews

Top rated reviews
5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

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5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

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5

Really enjoy the new ship for us on the Royal Princess. The problem is that the dance floor at the atrium is not even. T...

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5

I booked a cruise for my mother-in law Barbara Dickens & Jeanne Brown for Sept. 10, 2017 out of Baltimore, Md. on...

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Princess Cruises and Carnival Cruise Line Most Critical Reviews

Lowest rated reviews
1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

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1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

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1

I booked a Cruise on the Dawn Princess to leave on the 20th April but unfortunately I had to cancel due to ill health....

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1

booked cruise based on photos and descriptions on website. turns out, if you click through over multiple screens, the...

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Princess Cruises and Carnival Cruise Line Latest Reviews

Recent published reviews
3

We were delayed disembarking in March 2020 due to COVID concerns on the Princess Regal. My husband, who is totally...

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No votes

Our cruise was canceled and we got a refund but not a full refund. Still waiting on our full refund.

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No votes

We are a group of 7 persons. 4 of us are older adults (Elderly), and 3 grandchildren
Names:
DIANA LUQUE - 75 years old
YOLA...

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No votes

I am booked on mardis gras for feb 6,2021 and was wonderingmon what guidelines will be followed. will I be required to...

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Princess Cruises and Carnival Cruise Line Products and Services

Most reviewed product and services
  • Princess Cruises Cruise (27 reviews)
  • Princess Cruises Cruise Booking (13 reviews)
  • Princess Cruises Hawaii Cruise (4 reviews)
  • Carnival Cruise Line Cruise (164 reviews)
  • Carnival Cruise Line Cruise Booking (26 reviews)
  • Carnival Cruise Line Sanitary Conditions (11 reviews)