PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Princess Cruises and Carnival Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Princess Cruises
Carnival Cruise Line

Princess Cruises and Carnival Cruise Line Overview

Total reviews
84
456
Company responses
0
0
Issues resolved
1
5

Carnival Cruise Line was first mentioned on PissedConsumer on Mar 15, 2008 and since then this brand received 456 reviews. It is 372 reviews more than Princess Cruises received since Nov 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Princess Cruises customer support team and Carnival Cruise Line customer service.

Princess Cruises and Carnival Cruise Line Consumer Ratings

Rank
8 out of 197 in Cruises and Ships category
14 out of 197 in Cruises and Ships category
Customer service
10 in category
14 in category
Staff
12 in category
13 in category
Additional Fees
6 in category
11 in category

According to consumer ratings and reviews, Princess Cruises ranks 6 points higher in the Cruises and Ships category than Carnival Cruise Line. People gave Princess Cruises 2 stars for Customer service criterion in Cruises and Ships category and it is 27 points higher than the worst rated brand in this category. At the same time, Carnival Cruise Line was rated 1.7 stars for Customer service criterion in this category and it is 23 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Princess Cruises has a higher rating than Carnival Cruise Line. Regarding Additional Fees criterion, consumers gave Princess Cruises 2.1 stars and it is 84% greater than other in category. Carnival Cruise Line however was rated 2 stars and it is 70% greater than other in category.

Princess Cruises and Carnival Cruise Line Rating Details

Customer service
2 (40 reviews)
1.7 (162 reviews)
Reviewer's quote

...-The over all customer service was not even close to the exceptional customer service of Royal Caribbean. We seemed to be a bother to the staff about 80% of the time. Also, they seemed to be extremely short staffed...

PissedConsumer1404843

...There customer service department is a fraud. At first they offered me a room credit if I booked a new cruse. Carnival Cruse Line allowed my cabin to fill with Diesel fuels fumes...

Maelie
Staff
2.6 (35 reviews)
2.4 (157 reviews)
Reviewer's quote

About the forth day i did spend more time out of my room and there were staff out off there uniform taking photos of me . Its Taken me about eight weeks to feel better and after complaining have not herd anything from them . In the time after i slipped two days after was my 30th wedding anniversary...

ann m

...Some of the staff refused to serve our group at the bar. I tried talking to guest services about the issues only to get more attitude and treated less than pleasant. I was encouraged to stay positive and maybe that some of the staff are just having a bad day...

Rashunda W
Additional Fees
2.1 (33 reviews)
2 (132 reviews)
Reviewer's quote

...credit toward this trip, but there was still $12,599 remaining out of the original expenditure as the credit only covered basic room charges, so I also paid additional fees to take that trip. Last month, I decided to use the remaining $12,599 to take my grandchildren on a cruise, but when I went to book, Princess told me that only $1000 of that remaining money...

Zanya

...Even with these problems Carnival does not accept to cancel the purchase and wants to charge all fees. The attendants on the phone do not even know that the ship did not leave and ask me why I did not board, when the ship simply did not leave..

Renato A

Princess Cruises and Carnival Cruise Line Pros and Cons

Pros
  • Restaurants - specialty sabatinis
  • Leaving the ship to come home
  • Cruise and ship
  • Dining room and cabin stewart
  • Nice crew members
  • Have ben great untill now
Cons
  • Unsanitary conditions
  • Unclean environment
  • Tour and waiting in line to get into the dinning room
  • Poor customer service
  • Customer service is a joke
  • Arrogance of most management

Princess Cruises and Carnival Cruise Line Most Positive Reviews

Top rated reviews
5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

Princess Cruises and Carnival Cruise Line Most Critical Reviews

Lowest rated reviews
1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

Princess Cruises and Carnival Cruise Line Latest Reviews

Recent published reviews

My family and friends was on the Sapphire Cruise Ship, leaving from Singapore China Dec 18:2019, My daughter was...

Read all 84 reviews

I've cruised many times with Carnival and have always had a pleasant experience (although there has been a definite...

Read all 456 reviews

Princess Cruises and Carnival Cruise Line Products and Services

Most reviewed product and services
  • Princess Cruises Cruise (22 reviews)
  • Princess Cruises Cruise Booking (10 reviews)
  • Princess Cruises Customer Care (10 reviews)
  • Carnival Cruise Line Cruise (157 reviews)
  • Carnival Cruise Line Customer Care (76 reviews)
  • Carnival Cruise Line Cruise Booking (18 reviews)