PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carnival Cruise Line and Princess Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carnival Cruise Line
Princess Cruises

Carnival Cruise Line and Princess Cruises Overview

Total reviews
496
103
Company responses
0
0
Issues resolved
6
1

Carnival Cruise Line and Princess Cruises Consumer Ratings

Rank
20 out of 165 in Cruises and Ships category
12 out of 165 in Cruises and Ships category
Customer service
17 in category
13 in category
Exchange, Refund and Cancellation Policy
10 in category
14 in category
Website
13 in category
8 in category
Price Affordability
12 in category
7 in category

Carnival Cruise Line and Princess Cruises Rating Details

Customer service
1.7 (180 reviews)
1.9 (50 reviews)
Reviewer's quote

...Was told by customer service (on the third phone call attempt, I kept getting hung up on) that they would only issue my money back to the original form of payment. to all of those gift cards long ago thrown in the trash...

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...Extremely poor customer service and lack of care for people having issues..

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Exchange, Refund and Cancellation Policy
1.8 (161 reviews)
1.7 (40 reviews)
Reviewer's quote

...I have not received my refund yet. This is bad business!! They canceled the cruise so give me my refund. This is sad...

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...Was told full refund 7-10 business days, which was also on their website. Called after 10 days, was told would be 30 days. Called after 30 days was told it would be 60 days...

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Website
2.8 (156 reviews)
3.1 (35 reviews)
Reviewer's quote

I always book my cruises online at the Carnival website. For the last year and a half, Gabriel has been calling me wanting me to book at all different times even though I repeatedly told him I was a teacher and could not go on a cruise during the school year. Yet another time, I told him that I had...

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I called again in March, thinking I could get some help, but was again directed to website. So I told representative I would try to call back before my cruise with the other company left, but hoped I would get a slight extension if I had to call back upon my return. I was a me to figure out I...

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Price Affordability
2.7 (147 reviews)
3 (36 reviews)
Reviewer's quote

...that's a big joke! First we cancelled our trip one month before we were to leave and Carnival penalized us 75 % for cancelling! And we didn't get the full price back from Carnival! We are out of $1200. 00 dollars! Went through AIG sent accident report from doctors and they refused to give us our money back! My husband is veteran of Vietnam War twice and in the service for 21 years! We had all intention on going on this cruise and this the kind of treatment you give us! We'd like to go on another cruise or a refund my money! My...

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On March 6th we were sent an email, indicating that Princess cruise line was giving a $200 shipboard credit to each cabin set to sail March 7-17, 2020 to the Panama Canal on the ISLAND PRINCESS, with no option of being able to cancel with a future cruise credit or a full refund. On March 7th when...

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Carnival Cruise Line and Princess Cruises Pros and Cons

Pros
  • Dining room and cabin stewart
  • Nice crew members
  • Have ben great untill now
  • Cruise and ship
  • Actual cruise and ship
  • We felt that we were valued cutsomers
Cons
  • Poor customer service
  • Customer service is a joke
  • Arrogance of most management
  • Unsanitary conditions
  • Lack of care
  • Disregarded and changed their refund policy

Carnival Cruise Line and Princess Cruises Most Positive Reviews

Top rated reviews
5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

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5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

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5

I booked a cruise for my mother-in law Barbara Dickens & Jeanne Brown for Sept. 10, 2017 out of Baltimore, Md. on...

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5

Really enjoy the new ship for us on the Royal Princess. The problem is that the dance floor at the atrium is not even. T...

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Carnival Cruise Line and Princess Cruises Most Critical Reviews

Lowest rated reviews
1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

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1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

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1

booked cruise based on photos and descriptions on website. turns out, if you click through over multiple screens, the...

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1

I booked a Cruise on the Dawn Princess to leave on the 20th April but unfortunately I had to cancel due to ill health....

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Carnival Cruise Line and Princess Cruises Latest Reviews

Recent published reviews
1

My cruise was paid in full! I set to sail on April 23rd 2020. I have not received my refund yet. This is bad business!!...

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2.5

Res # CVHM4C
Weaver Rex Taylor
I have not received my refund on one cabin and the deposits that I made on the other 3 cabi...

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4.3

Carnival cancelled our cruise due to the covid19 pandemic. I totally agree to the cancellation, I also believe that...

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1

On April 15, filled out refund form for Princess cruise scheduled for May 30. Refund request excepted.
Owed $8000--No wor...

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Carnival Cruise Line and Princess Cruises Products and Services

Most reviewed product and services
  • Carnival Cruise Line Cruise (161 reviews)
  • Carnival Cruise Line Customer Care (76 reviews)
  • Carnival Cruise Line Cruise Booking (23 reviews)
  • Princess Cruises Cruise (24 reviews)
  • Princess Cruises Customer Care (14 reviews)
  • Princess Cruises Cruise Booking (12 reviews)