PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carnival Cruise Line and Princess Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carnival Cruise Line
Princess Cruises

Carnival Cruise Line and Princess Cruises Overview

Total reviews
450
82
Company responses
0
0
Issues resolved
5
1

Carnival Cruise Line was first mentioned on PissedConsumer on Mar 15, 2008 and since then this brand received 450 reviews. It is 368 reviews more than Princess Cruises received since Nov 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Carnival Cruise Line customer support team and Princess Cruises customer service.

Carnival Cruise Line and Princess Cruises Consumer Ratings

Rank
14 out of 227 in Cruises and Ships category
9 out of 227 in Cruises and Ships category
Customer service
14 in category
8 in category
Staff
14 in category
13 in category
Exchange, Refund and Cancellation Policy
9 in category
7 in category

According to consumer ratings and reviews, Princess Cruises ranks 5 points higher in the Cruises and Ships category than Carnival Cruise Line. People gave Carnival Cruise Line 1.7 stars for Customer service criterion in Cruises and Ships category and it is 22 points higher than the worst rated brand in this category. At the same time, Princess Cruises was rated 2 stars for Customer service criterion in this category and it is 28 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Princess Cruises has a higher rating than Carnival Cruise Line. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Carnival Cruise Line 1.8 stars and it is 75% greater than other in category. Princess Cruises however was rated 1.9 stars and it is 81% greater than other in category.

Carnival Cruise Line and Princess Cruises Rating Details

Customer service
1.7 (160 reviews)
2 (39 reviews)
Reviewer's quote

I have called the Customer Service line several times, as well as, other guest of my party. We were supposed to sail today from Miami on Carnival Victory and decided with the upcoming hurricane situation we choose not to. I am angry that Carnival is not trying to give us a credit to reschedule or...

PissedConsumer1640151

I called to order a gift card for someone traveling with me on the 2020 WC. I talked to a woman named Rosalind. Not only did she take care of the gift card, but she noticed an "unhandled " credit issue on my ship account. I had changed my room from an oceanview to an inside room, but no one had...

Nancy M
Staff
2.4 (155 reviews)
2.6 (35 reviews)
Reviewer's quote

...Some of the staff refused to serve our group at the bar. I tried talking to guest services about the issues only to get more attitude and treated less than pleasant. I was encouraged to stay positive and maybe that some of the staff are just having a bad day...

Rashunda W

About the forth day i did spend more time out of my room and there were staff out off there uniform taking photos of me . Its Taken me about eight weeks to feel better and after complaining have not herd anything from them . In the time after i slipped two days after was my 30th wedding anniversary...

ann m
Exchange, Refund and Cancellation Policy
1.8 (144 reviews)
1.9 (30 reviews)
Reviewer's quote

Due to Hurricane Dorian my cruise has changed itinerary and departure port. Even with these problems Carnival does not accept to cancel the purchase and wants to charge all fees. The attendants on the phone do not even know that the ship did not leave and ask me why I did not board, when the ship...

Renato A

I was dissatisfied with a dinner in the Crown Grill and requested a refund of $50, the cost of the dinner. Princess denied a refund and I initiated a request to have Visa adjudicate my request, which was done pursuant to Federal Law. Visa determined that my request was correct and they refunded the...

Iyanna

Carnival Cruise Line and Princess Cruises Pros and Cons

Pros
  • Dining room and cabin stewart
  • Nice crew members
  • Have ben great untill now
  • Restaurants - specialty sabatinis
  • Leaving the ship to come home
  • Cruise and ship
Cons
  • Poor customer service
  • Customer service is a joke
  • Untruthful customer service
  • Unsanitary conditions
  • Unclean environment
  • Tour and waiting in line to get into the dinning room

Carnival Cruise Line and Princess Cruises Most Positive Reviews

Top rated reviews
5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

5

REf: MILITARY PERSONNE BENEFIT
We were on the ROYAL PRINCESS on the 01-05-2019 the booking number was WL6H8W.
I did sent t...

Carnival Cruise Line and Princess Cruises Most Critical Reviews

Lowest rated reviews
1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

1

My Email to the president of Princess Cruises says it all...

Jan,

I had my first cruise with Princess and was in heave...

Carnival Cruise Line and Princess Cruises Latest Reviews

Recent published reviews

Booking number 4NGD65 29 Nov t0 2 Dec 2019 cruise. On 22 Nov 19, 2019, I went to Cleveland Medical clinic in Vero Beach...

Read all 450 reviews
2.3

Three days before my Princess Cruise I received a call from someone at Princess offering my friends and I a 2 bedroom...

Read all 82 reviews

Carnival Cruise Line and Princess Cruises Products and Services

Most reviewed product and services
  • Carnival Cruise Line Cruise (155 reviews)
  • Carnival Cruise Line Customer Care (72 reviews)
  • Carnival Cruise Line Cruise Booking (18 reviews)
  • Princess Cruises Cruise (22 reviews)
  • Princess Cruises Customer Care (11 reviews)
  • Princess Cruises Cruise Booking (10 reviews)