PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carnival Cruise Line and Norwegian Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carnival Cruise Line
Norwegian Cruise Line

Carnival Cruise Line and Norwegian Cruise Line Overview

Total reviews 1096 554
Company responses 0 0
Issues resolved 16 13

Carnival Cruise Line and Norwegian Cruise Line Consumer Ratings

Rank
23 out of 203 in Cruises and Ships category
34 out of 203 in Cruises and Ships category
Customer service
24 in category
33 in category
Website
21 in category
26 in category
Exchange, Refund and Cancellation Policy
22 in category
37 in category
Product or Service Quality
25 in category
29 in category

Carnival Cruise Line and Norwegian Cruise Line Rating Details

Customer service
1.8
(389 reviews)
1.7
(251 reviews)
Reviewer's quote

...Customer service very bad..

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Can't get a customer service person by phone Before I left port I realized I'd left my bookbag with my passport and $1000 contacts. I immediately told a person at tge Port I'd left it in my room. She radioed and told someone this on tge ship...

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Website
2.6
(328 reviews)
2.3
(198 reviews)
Reviewer's quote

The internet service was not good even if you paid for the services and you need to have way to access pictures if didnt get them on the actual cruise I tried going to your website and it failed to help me. But everything else was Great..

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They call/email incessantly now, begging you to sail with them, and track your log-ins on the website. Then, they call call callas late as 8pm and 9pm at night. And when you get even the slightest bit irritated to a C/S rep, they lie to you about you having given them permission to call you & hang...

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Exchange, Refund and Cancellation Policy
1.8
(327 reviews)
1.5
(215 reviews)
Reviewer's quote

Carnival owes refunds for the experience it provided. Note: We were prepared for the crowds, especially getting on and off the ship or waiting for food, but nothing prepared us the series of issues we experienced and the lack of accountability by Carnival so far. Water Damage: Upon arriving on the...

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...If I knew this I would have demand a full refund on the package because it would have been cheaper to buy my tins of coke on the ship. OVER 60% OF OUR ON SHIP TIME was in queues..

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Product or Service Quality
2.3
(324 reviews)
2.2
(200 reviews)
Reviewer's quote

I tried to talk with someone at customer service for over a month but it seemed impossible. ----- Forwarded message ----- From: Guest Admin Date: Fri, Oct 13, 2023, 3:34 PM Subject: Q7P0P2 Greg & Stella Thompson Celebration 1 Oct 2023 Anniversary Cruise [Incident: 231003-****46] To: Carnival Logo...

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...Activities very limited Service our room was clean Entertainment - substandard compared to other cruise lines. The cruise director was too phoney I enjoy listening to some who is more down to earth and doesnt repeat themselves. Port & Shore Excursions...

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Carnival Cruise Line and Norwegian Cruise Line Pros and Cons

Pros
  • Food was plentiful and good
  • Dining room and cabin stewart
  • Nice crew members
  • Food
  • Itinerary offering that is why we booked
  • No pros
Cons
  • Poor customer service
  • Customer service is a joke
  • Not being taken seriously
  • Customer service
  • Unethical refund policy
  • Uncaring attitude

Carnival Cruise Line and Norwegian Cruise Line Most Positive Reviews

Top rated reviews
5

I applied for a Healthcare Assistant position and i was invited for a hirevue interview but im failing to sign up and...

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5

Questions about the check in for me and my husband and the transportation to go to the port from the airport

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5

There are double charges on my bill not sure what happed. I would like to get to the bottom of what happened

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5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

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Carnival Cruise Line and Norwegian Cruise Line Most Critical Reviews

Lowest rated reviews
1

WE bought insurance in case we had to cancel and when we had to cancel they claimed all of our deposits and insurance...

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1

I have booked my cruise for 4 people based on double occupancy . Paid 2,000 only to find out they booked all 4 adults in...

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1

One word to describe Carnival Cruise. HORRIBLE. On June 16 my boyfriend paid $422.36 for airline tickets to fly to fl...

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1

I had a cruise scheduled for Dec 2nd, 2017 to St. Thomas. I was informed (after any refund date) that my itinerary had...

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Carnival Cruise Line and Norwegian Cruise Line Latest Reviews

Recent published reviews
No votes

Log in with my account today and I can see my previous cruises, my VIP CLUB number is 901734****, I have a trip soon, my...

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2.6

Can't get a customer service person by phone
Before I left port I realized I'd left my bookbag with my passport and $1000...

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1.4

Carnival Magic: The barely functional rust bucket of the sea
My husband and I spent $2,600 on an 8-day cruise on Carnival...

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No votes

My wifes Apple Ear buds did were stolen from our room. We have the persons name and address as Apple products allow you...

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