PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norwegian Cruise Line and Carnival Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norwegian Cruise Line
Carnival Cruise Line

Norwegian Cruise Line and Carnival Cruise Line Overview

Total reviews
180
450
Company responses
0
0
Issues resolved
2
5

Carnival Cruise Line was first mentioned on PissedConsumer on Mar 15, 2008 and since then this brand received 450 reviews. It is 270 reviews more than Norwegian Cruise Line received since Mar 8, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Norwegian Cruise Line customer support team and Carnival Cruise Line customer service.

Norwegian Cruise Line and Carnival Cruise Line Consumer Ratings

Rank
17 out of 227 in Cruises and Ships category
14 out of 227 in Cruises and Ships category
Customer service
17 in category
14 in category
Exchange, Refund and Cancellation Policy
16 in category
9 in category
Staff
16 in category
14 in category

According to consumer ratings and reviews, Carnival Cruise Line ranks 3 points higher in the Cruises and Ships category than Norwegian Cruise Line. People gave Norwegian Cruise Line 1.6 stars for Customer service criterion in Cruises and Ships category and it is 20 points higher than the worst rated brand in this category. At the same time, Carnival Cruise Line was rated 1.7 stars for Customer service criterion in this category and it is 23 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Carnival Cruise Line has a higher rating than Norwegian Cruise Line. Regarding Staff criterion, consumers gave Norwegian Cruise Line 2.3 stars and it is 57% greater than other in category. Carnival Cruise Line however was rated 2.4 stars and it is 62% greater than other in category.

Norwegian Cruise Line and Carnival Cruise Line Rating Details

Customer service
1.6 (94 reviews)
1.7 (160 reviews)
Reviewer's quote

...the phone not only was I lied to, transferred 6 times while on the call if that is not frustrating enough the call lasted 2 hours do to NCL lack of care and customer service. To put the icing on the cake the so called supervisor was of less help than the regular agent that I spoke with she had no customer service skills and thought a $50 on board credit would make...

Natasha P

I have called the Customer Service line several times, as well as, other guest of my party. We were supposed to sail today from Miami on Carnival Victory and decided with the upcoming hurricane situation we choose not to. I am angry that Carnival is not trying to give us a credit to reschedule or...

PissedConsumer1640151
Exchange, Refund and Cancellation Policy
1.5 (81 reviews)
1.8 (144 reviews)
Reviewer's quote

... man it was so tiny and the shower was very small ! I dont think 2 people could be very relaxed in this small room they gave me! They will not give me a total refund or put me on a future cruise with the balcony cabin I was expecting to get ! Is this even legal? If they dont resolve this properly then I will never go on one of there ships again! Iam still totally shocked and sad about it all!....

Dino P

Due to Hurricane Dorian my cruise has changed itinerary and departure port. Even with these problems Carnival does not accept to cancel the purchase and wants to charge all fees. The attendants on the phone do not even know that the ship did not leave and ask me why I did not board, when the ship...

Renato A
Staff
2.3 (78 reviews)
2.4 (155 reviews)
Reviewer's quote

...Medeiros, shore excursion and JR from Cruise Director Staff. This compellation of the below information took me over 2 hours to put together for this memo. Again it is my hope you will read it in its entirety...

Jacquelyn C

...Some of the staff refused to serve our group at the bar. I tried talking to guest services about the issues only to get more attitude and treated less than pleasant. I was encouraged to stay positive and maybe that some of the staff are just having a bad day...

Rashunda W

Norwegian Cruise Line and Carnival Cruise Line Pros and Cons

Pros
  • Food
  • Itinerary offering that is why we booked
  • No pros
  • Dining room and cabin stewart
  • Nice crew members
  • Have ben great untill now
Cons
  • Uncaring attitude
  • Unethical refund policy
  • Lack of concerns for the customer
  • Poor customer service
  • Customer service is a joke
  • Untruthful customer service

Norwegian Cruise Line and Carnival Cruise Line Most Positive Reviews

Top rated reviews
5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

Norwegian Cruise Line and Carnival Cruise Line Most Critical Reviews

Lowest rated reviews
1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

Norwegian Cruise Line and Carnival Cruise Line Latest Reviews

Recent published reviews

I was on the Norwegian Freestyle. I'm a smoker and we were treated like second class citizens. They put us in a box...

Read all 180 reviews

Booking number 4NGD65 29 Nov t0 2 Dec 2019 cruise. On 22 Nov 19, 2019, I went to Cleveland Medical clinic in Vero Beach...

Read all 450 reviews

Norwegian Cruise Line and Carnival Cruise Line Products and Services

Most reviewed product and services
  • Norwegian Cruise Line Cruise (52 reviews)
  • Norwegian Cruise Line Customer Care (30 reviews)
  • Norwegian Cruise Line Cruise Booking (13 reviews)
  • Carnival Cruise Line Cruise (155 reviews)
  • Carnival Cruise Line Customer Care (72 reviews)
  • Carnival Cruise Line Cruise Booking (18 reviews)