PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Norwegian Cruise Line and Carnival Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Norwegian Cruise Line
Carnival Cruise Line

Norwegian Cruise Line and Carnival Cruise Line Overview

Total reviews
201
495
Company responses
0
0
Issues resolved
2
5

Norwegian Cruise Line and Carnival Cruise Line Consumer Ratings

Rank
22 out of 163 in Cruises and Ships category
20 out of 163 in Cruises and Ships category
Customer service
19 in category
17 in category
Exchange, Refund and Cancellation Policy
18 in category
9 in category
Product or Service Quality
16 in category
15 in category
Website
20 in category
13 in category

Norwegian Cruise Line and Carnival Cruise Line Rating Details

Customer service
1.5 (108 reviews)
1.7 (179 reviews)
Reviewer's quote

...Need to have customer service or billing phone number..

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...Was told by customer service (on the third phone call attempt, I kept getting hung up on) that they would only issue my money back to the original form of payment. to all of those gift cards long ago thrown in the trash...

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Exchange, Refund and Cancellation Policy
1.4 (90 reviews)
1.8 (160 reviews)
Reviewer's quote

...We were told they would give us a full refund by supervisor at the pier and they would get our luggage off the boat. Well 2. 5 hours later the ship sailed into the sunset without us but our luggage was going to have fun...

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...I totally agree to the cancellation, I also believe that they could do better with the resources. I realize they are also financially strapped, however we are too. I feel like they are holding back refunds to fund operations...

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Product or Service Quality
1.9 (79 reviews)
2 (146 reviews)
Reviewer's quote

When u call to speak to someone in customer service about your concern they read a script saying you will be kept safe because of there vigorous health checks. The reality people can have the virus and be shedding it to others. Never have purchase travel insurance because we wouldnt be cancelling...

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...Costumer service told me that I have to understand how much they have to do. I said I had to pay on time so I feel as though I should be paid back on time..

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Website
2.4 (79 reviews)
2.8 (155 reviews)
Reviewer's quote

com/cruise-ship/sky/staterooms/balcony The cabin I got and that photo is attached I believe was not even close to what is on there sky website it was very small and a port hole window in the side with a small balcony also Iam a big man it was so tiny and the shower was very small ! I dont think 2...

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I always book my cruises online at the Carnival website. For the last year and a half, Gabriel has been calling me wanting me to book at all different times even though I repeatedly told him I was a teacher and could not go on a cruise during the school year. Yet another time, I told him that I had...

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Norwegian Cruise Line and Carnival Cruise Line Pros and Cons

Pros
  • Food
  • Itinerary offering that is why we booked
  • No pros
  • Dining room and cabin stewart
  • Nice crew members
  • Have ben great untill now
Cons
  • Uncaring attitude
  • Unethical refund policy
  • Very poor customer service
  • Poor customer service
  • Customer service is a joke
  • Arrogance of most management

Norwegian Cruise Line and Carnival Cruise Line Most Positive Reviews

Top rated reviews
5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

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5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

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5

This review is in response to the poor or non-existent post-cruise customer care from Norwegian Cruise Lines (NCL).
I com...

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5

I booked a cruise for my mother-in law Barbara Dickens & Jeanne Brown for Sept. 10, 2017 out of Baltimore, Md. on...

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Norwegian Cruise Line and Carnival Cruise Line Most Critical Reviews

Lowest rated reviews
1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

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1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

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1

My sister & husband were booked on this cruise. This was going to be her birthday and anniversary gift (after...

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1

booked cruise based on photos and descriptions on website. turns out, if you click through over multiple screens, the...

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Norwegian Cruise Line and Carnival Cruise Line Latest Reviews

Recent published reviews
No votes

In December I booked a cruise for 19 of my family members which due to the virus situation I needed to cancel in early M...

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3.9

Carnival cancelled our cruise due to the covid19 pandemic. I totally agree to the cancellation, I also believe that...

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1.3

We were denied boarding on the Norwegian breakaway march 7 2020. We were told they would give us a full refund by...

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5

I have used Carnival for many many years, have always been satisfied, until this one little problem, which has to do...

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Norwegian Cruise Line and Carnival Cruise Line Products and Services

Most reviewed product and services
  • Norwegian Cruise Line Cruise (55 reviews)
  • Norwegian Cruise Line Customer Care (33 reviews)
  • Norwegian Cruise Line Cruise Booking (14 reviews)
  • Carnival Cruise Line Cruise (161 reviews)
  • Carnival Cruise Line Customer Care (76 reviews)
  • Carnival Cruise Line Cruise Booking (23 reviews)