PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carnival Cruise Line and Norwegian Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carnival Cruise Line
Carnival Cruise Line
2.2
Norwegian Cruise Line
Norwegian Cruise Line
2.0
Carnival Cruise Line
Norwegian Cruise Line

Carnival Cruise Line and Norwegian Cruise Line Overview

Total reviews 530 221
Company responses 0 0
Issues resolved 6 3

Carnival Cruise Line and Norwegian Cruise Line Consumer Ratings

Rank
19 out of 156 in Cruises and Ships category
21 out of 156 in Cruises and Ships category
Customer service
17 in category
20 in category
Exchange, Refund and Cancellation Policy
13 in category
20 in category
Website
15 in category
20 in category
Number of Destinations
11 in category
17 in category

Carnival Cruise Line and Norwegian Cruise Line Rating Details

Customer service
1.7 (194 reviews)
1.5 (116 reviews)
Reviewer's quote

I called Carnival Customer Service they transferred me to a Lead then customer relation that transferred to casino offer. This went on for 2 months with numerous incorrect answerS from Carnival representatives with attitude and no soft skills to deal with the public and from their outsourced...

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...I have cruised for years with NFL but after the last 2 years and dealing with customer service and losing so much money. I will never cruise again with them. Be aware stay away from their future cruise credits...

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Exchange, Refund and Cancellation Policy
1.7 (174 reviews)
1.4 (97 reviews)
Reviewer's quote

My cruise was cancelled due to COVID-19 on April 13th and it is now 120 days and I still did not receive my refund..

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...I want my full refund deposited into my credit card that was used to purchase originally. When can I expect the refund? Thank you and please respond, William Marek WMarek2@***. com (313) 407-****..

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Website
2.7 (166 reviews)
2.3 (86 reviews)
Reviewer's quote

As instructed by your website they were discarded after use. I called today to request a refund of our cruise and to arrange how I would receive my monies. Was told by customer service (on the third phone call attempt, I kept getting hung up on) that they would only issue my money back to the...

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com/cruise-ship/sky/staterooms/balcony The cabin I got and that photo is attached I believe was not even close to what is on there sky website it was very small and a port hole window in the side with a small balcony also Iam a big man it was so tiny and the shower was very small ! I dont think 2...

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Number of Destinations
3.1 (160 reviews)
2.9 (85 reviews)
Reviewer's quote

...My booking number is B81NC3 and sail date is 5/8/2020. Ive tried numerous times callung at different times but cannot get though. My telephone number is 407 405 **** if you need further infor..

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...My Confirmation number is 4281****. A reply would be appreciated, Thank you..

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Carnival Cruise Line and Norwegian Cruise Line Pros and Cons

Pros
  • Dining room and cabin stewart
  • Nice crew members
  • Food was plentiful and good
  • Food
  • Itinerary offering that is why we booked
  • No pros
Cons
  • Poor customer service
  • Customer service is a joke
  • Arrogance of most management
  • Unethical refund policy
  • Uncaring attitude
  • Very poor customer service

Carnival Cruise Line and Norwegian Cruise Line Most Positive Reviews

Top rated reviews
5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

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5

Went on NCL Spirit. Best cruise we have ever taken. Food was beyond excellent. All staff went out of their way to...

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5

I booked a cruise for my mother-in law Barbara Dickens & Jeanne Brown for Sept. 10, 2017 out of Baltimore, Md. on...

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5

This review is in response to the poor or non-existent post-cruise customer care from Norwegian Cruise Lines (NCL).
I com...

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Carnival Cruise Line and Norwegian Cruise Line Most Critical Reviews

Lowest rated reviews
1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

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1

My nephew and his girlfriend are in the military. They booked a 7 day cruise for their anniversary. Unfortunately...

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1

booked cruise based on photos and descriptions on website. turns out, if you click through over multiple screens, the...

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1

My sister & husband were booked on this cruise. This was going to be her birthday and anniversary gift (after...

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Carnival Cruise Line and Norwegian Cruise Line Latest Reviews

Recent published reviews
No votes

Carnival cruse January 17 and January 24 Cancel. I will lake full refund

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No votes

i have sailed last year to Hawaii ON THE PRINCESS OUT
OF SN PEDRO SO WHAT CAN YOU DO4 -ME?

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4.3

I had originally opted to take a credit for a future cruise but now I don't know if that will be possible because of...

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1

We booked a cruise a year ago that was cancelled due to the corona virus. We rebooked another cruise and received a disc...

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Carnival Cruise Line and Norwegian Cruise Line Products and Services

Most reviewed product and services
  • Carnival Cruise Line Cruise (164 reviews)
  • Carnival Cruise Line Cruise Booking (26 reviews)
  • Carnival Cruise Line Sanitary Conditions (11 reviews)
  • Norwegian Cruise Line Cruise (57 reviews)
  • Norwegian Cruise Line Cruise Booking (16 reviews)
  • Norwegian Cruise Line Room (3 reviews)

How would you compare Carnival Cruise Line vs Norwegian Cruise Line?

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#1480229

Would never consider using Carnival Cruise Line.

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Carnival Cruise Line Norwegian Cruise Line
Rating* 2.2 2.0
Total reviews 530 221
Company responses 0 0
Issues resolved 6 3