PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Holland America Line and Carnival Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Holland America Line
Carnival Cruise Line

Holland America Line and Carnival Cruise Line Overview

Total reviews
148
456
Company responses
0
0
Issues resolved
2
5

Carnival Cruise Line was first mentioned on PissedConsumer on Mar 15, 2008 and since then this brand received 456 reviews. It is 308 reviews more than Holland America Line received since Jul 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Holland America Line customer support team and Carnival Cruise Line customer service.

Holland America Line and Carnival Cruise Line Consumer Ratings

Rank
9 out of 197 in Cruises and Ships category
14 out of 197 in Cruises and Ships category
Customer service
6 in category
14 in category
Staff
8 in category
13 in category
Diversity of Products or Services
14 in category
15 in category

According to consumer ratings and reviews, Holland America Line ranks 5 points higher in the Cruises and Ships category than Carnival Cruise Line. People gave Holland America Line 2.2 stars for Customer service criterion in Cruises and Ships category and it is 31 points higher than the worst rated brand in this category. At the same time, Carnival Cruise Line was rated 1.7 stars for Customer service criterion in this category and it is 23 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Holland America Line has a higher rating than Carnival Cruise Line. Regarding Diversity of Products or Services criterion, consumers gave Holland America Line 2.5 stars and it is 62% greater than other in category. Carnival Cruise Line however was rated 2.4 stars and it is 59% greater than other in category.

Holland America Line and Carnival Cruise Line Rating Details

Customer service
2.2 (50 reviews)
1.7 (162 reviews)
Reviewer's quote

we tried to get to ANYBODY on HAL - tried all kinds of phone #s to reach customer service or guest relationship, in vain! 30 min later we are still waiting! and their voice message is going on circles..

Robert H

...There customer service department is a fraud. At first they offered me a room credit if I booked a new cruse. Carnival Cruse Line allowed my cabin to fill with Diesel fuels fumes...

Maelie
Staff
2.9 (44 reviews)
2.4 (157 reviews)
Reviewer's quote

...But before I list these, the positive points are great Staff, clean ship and decent cabin. Also I was presented on my Birthday with a quarter of a Vegan chocolate cake which was very good, and was appreciated. CARL, one of your staff gave consistently good service...

Thunder

...Some of the staff refused to serve our group at the bar. I tried talking to guest services about the issues only to get more attitude and treated less than pleasant. I was encouraged to stay positive and maybe that some of the staff are just having a bad day...

Rashunda W
Diversity of Products or Services
2.5 (40 reviews)
2.4 (143 reviews)
Reviewer's quote

Only Quality Services, NO PROBLEMS AT ALL! %th or ^th HAL CRUISE..

charles g

We asked guest services if we can cancel it since it seemed as if it would take a long time to get each one. They said they would check and call our room wither that night or the following day, but we never got anymore information on it. The second day we got brunch at their main dining hall and...

Tanya S

Holland America Line and Carnival Cruise Line Pros and Cons

Pros
  • Room stewards
  • Real nice people running food and services
  • Pinnicle grill
  • Dining room and cabin stewart
  • Nice crew members
  • Have ben great untill now
Cons
  • Too much to write here
  • Sanitation
  • Refusal to help us
  • Poor customer service
  • Customer service is a joke
  • Arrogance of most management

Holland America Line and Carnival Cruise Line Most Positive Reviews

Top rated reviews
5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

Holland America Line and Carnival Cruise Line Most Critical Reviews

Lowest rated reviews
1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

Holland America Line and Carnival Cruise Line Latest Reviews

Recent published reviews

Last time we know he is employed and we never heard from him since

Read all 148 reviews

I've cruised many times with Carnival and have always had a pleasant experience (although there has been a definite...

Read all 456 reviews

Holland America Line and Carnival Cruise Line Products and Services

Most reviewed product and services
  • Holland America Line Cruise (44 reviews)
  • Holland America Line Customer Care (17 reviews)
  • Holland America Line Sanitary Conditions (5 reviews)
  • Carnival Cruise Line Cruise (157 reviews)
  • Carnival Cruise Line Customer Care (76 reviews)
  • Carnival Cruise Line Cruise Booking (18 reviews)