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Holland America Line

Cruises and Ships
  • 1 ISSUES RESOLVED
  • 86 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $3.3K AVERAGE LOSS
2.7
Staff
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Pinnicle grill 3
  • Room stewards 2
  • Dining and food service staff 2
  • Servers 1
  • Real nice people running food and services 1

Customers don't like

  • Arrogance of customers service3
  • Too much to write here2
  • Refusal to help us2
  • Overreacting doctor and bad fish2
  • Overreacting doctor2
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Carnival Cruise Line

Cruises and Ships
  • 4 ISSUES RESOLVED
  • 322 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
2.4
Staff
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Dining room and cabin stewart 8
  • Particularly the dining room staff 3
  • Food and most of the staff 3
  • Pricing 2
  • Nice crew members 2

Customers don't like

  • Poor customer service14
  • Customer service is a joke3
  • Arrogance of most management3
  • Untruthful customer service2
  • Ship policies not followed2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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