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Holland America Line

2.5
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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 96 TOTAL REVIEWS
Rank
8 out of 198
in Cruises and Ships category
Rating Details
Customer service
Staff
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    11
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    02:39
  • ISSUES RESOLVED
    0%
Top Products and Services
2.6
36 reviews
2.9
9 reviews
2.3
3 reviews

Carnival Cruise Line

2.3
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  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 375 TOTAL REVIEWS
Rank
10 out of 198
in Cruises and Ships category
Rating Details
Customer service
Staff
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    5
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    06:00
  • ISSUES RESOLVED
    0%
Top Products and Services
2.2
140 reviews
2.2
57 reviews
2.8
13 reviews

How would you compare Holland America Line vs Carnival Cruise Line?

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Anonymous
#1469624

Carnival owns Holland AmericaHolland America does not care about the transmission of a viral illness on their cruises. We were on the Massdam from Australia to New Zealand to The French Polynesian Islands to Hawaii ending in San Diego.

Half of the passengers became ill from the flu or a flu like illness. They do not know how to contain transmission of an illness on their cruises.

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