PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Holland America Line and Carnival Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Holland America Line
Carnival Cruise Line

Holland America Line and Carnival Cruise Line Overview

Total reviews 176 530
Company responses 0 0
Issues resolved 3 6

Holland America Line and Carnival Cruise Line Consumer Ratings

Rank
9 out of 156 in Cruises and Ships category
19 out of 156 in Cruises and Ships category
Customer service
7 in category
17 in category
Price Affordability
16 in category
14 in category
Diversity of Products or Services
13 in category
21 in category
Product or Service Quality
9 in category
16 in category

Holland America Line and Carnival Cruise Line Rating Details

Customer service
2.3 (60 reviews)
1.7 (194 reviews)
Reviewer's quote

...I have had chats with various customer service reps on the website but last one was a month ago, now I can't even reach anyone at any of the numbers I find online. They all ring once and then disconnect..

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I called Carnival Customer Service they transferred me to a Lead then customer relation that transferred to casino offer. This went on for 2 months with numerous incorrect answerS from Carnival representatives with attitude and no soft skills to deal with the public and from their outsourced...

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Price Affordability
2.6 (48 reviews)
2.7 (154 reviews)
Reviewer's quote

...Shut that part down while they wait!! I am sure we did not pay a lower price than the people in the new tower..

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...that's a big joke! First we cancelled our trip one month before we were to leave and Carnival penalized us 75 % for cancelling! And we didn't get the full price back from Carnival! We are out of $1200. 00 dollars! Went through AIG sent accident report from doctors and they refused to give us our money back! My husband is veteran of Vietnam War twice and in the service for 21 years! We had all intention on going on this cruise and this the kind of treatment you give us! We'd like to go on another cruise or a refund my money! My...

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Diversity of Products or Services
2.7 (47 reviews)
2.4 (156 reviews)
Reviewer's quote

Only Quality Services, NO PROBLEMS AT ALL! %th or ^th HAL CRUISE..

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We asked guest services if we can cancel it since it seemed as if it would take a long time to get each one. They said they would check and call our room wither that night or the following day, but we never got anymore information on it. The second day we got brunch at their main dining hall and...

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Product or Service Quality
2.4 (46 reviews)
2 (154 reviews)
Reviewer's quote

CARL, one of your staff gave consistently good service. Guru the Chef in the Lido tried his best to cook soups for us, it just meant we had to wait for long periods, so we gave up on that one. We went on a Mediterranean cruise with Holland America 7 years ago and it was amazing, no problems with...

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...Costumer service told me that I have to understand how much they have to do. I said I had to pay on time so I feel as though I should be paid back on time..

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Holland America Line and Carnival Cruise Line Pros and Cons

Pros
  • Room stewards
  • Servers
  • Pinnicle grill
  • Dining room and cabin stewart
  • Nice crew members
  • Food was plentiful and good
Cons
  • Refusal to help us
  • Too much to write here
  • Sanitation
  • Poor customer service
  • Customer service is a joke
  • Arrogance of most management

Holland America Line and Carnival Cruise Line Most Positive Reviews

Top rated reviews
5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

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5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

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5

Dear Sir,
I would like to carry to your attention that at the time of our stop on Half Moon Cay,after buffet BBQ,we hav...

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5

I booked a cruise for my mother-in law Barbara Dickens & Jeanne Brown for Sept. 10, 2017 out of Baltimore, Md. on...

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Holland America Line and Carnival Cruise Line Most Critical Reviews

Lowest rated reviews
1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

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1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

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1

On Dec. 6, 2015 I boarded your ship Neuw Amsterdam, cabin 4040. At approximately 3 PM I went out to relax on my balcon...

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1

booked cruise based on photos and descriptions on website. turns out, if you click through over multiple screens, the...

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Holland America Line and Carnival Cruise Line Latest Reviews

Recent published reviews
No votes

March 18th cruise 2021 cancelled. I have a deposit if almost $800. In attempting to recover my deposit I was told I...

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No votes

Carnival cruse January 17 and January 24 Cancel. I will lake full refund

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4.8

We have no complaints what so ever. We have travelled with HAL many times and have enjoyed each cruise. The crew has...

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4.3

I had originally opted to take a credit for a future cruise but now I don't know if that will be possible because of...

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Holland America Line and Carnival Cruise Line Products and Services

Most reviewed product and services
  • Holland America Line Cruise (49 reviews)
  • Holland America Line Sanitary Conditions (5 reviews)
  • Holland America Line Flight Booking (2 reviews)
  • Carnival Cruise Line Cruise (164 reviews)
  • Carnival Cruise Line Cruise Booking (26 reviews)
  • Carnival Cruise Line Sanitary Conditions (11 reviews)