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Holland America Line

Cruises and Ships
  • 1 ISSUES RESOLVED
  • 90 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $3.3K AVERAGE LOSS
2.6
Staff
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Pinnicle grill 3
  • Room stewards 2
  • Real nice people running food and services 2
  • Dining and food service staff 2
  • Waitstaff and room attendant were very courteous and kind 1

Customers don't like

  • Arrogance of customers service3
  • Too much to write here2
  • Refusal to help us2
  • Overreacting doctor and bad fish2
  • Overreacting doctor2
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Carnival Cruise Line

Cruises and Ships
  • 4 ISSUES RESOLVED
  • 338 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $2.6K AVERAGE LOSS
2.4
Staff
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Dining room and cabin stewart 8
  • Particularly the dining room staff 3
  • Food and most of the staff 3
  • Pricing 2
  • Nice crew members 2

Customers don't like

  • Poor customer service14
  • How they handled the situation3
  • Customer service is a joke3
  • Arrogance of most management3
  • Untruthful customer service2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1469624

Carnival owns Holland AmericaHolland America does not care about the transmission of a viral illness on their cruises. We were on the Massdam from Australia to New Zealand to The French Polynesian Islands to Hawaii ending in San Diego.

Half of the passengers became ill from the flu or a flu like illness. They do not know how to contain transmission of an illness on their cruises.