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Carnival Cruise Line
Holland America Line

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Carnival Cruise Line

Carnival Cruise Line

2.2
  • 5 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 444 TOTAL REVIEWS
Rank
13 out of 226
in Cruises and Ships category
Rating Details
Customer service
Staff
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    24
  • SUCCESSFUL
    42%
  • AVG CALL DURATION
    05:14
  • ISSUES RESOLVED
    22%
Top Products and Services
2.1
157 reviews
2.1
72 reviews
2.6
18 reviews
Holland America Line

Holland America Line

2.4
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 137 TOTAL REVIEWS
Rank
8 out of 226
in Cruises and Ships category
Rating Details
Customer service
Staff
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    98
  • SUCCESSFUL
    29%
  • AVG CALL DURATION
    03:29
  • ISSUES RESOLVED
    22%
Top Products and Services
2.4
40 reviews
2.8
15 reviews
2.2
4 reviews

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Anonymous
#1469624

Carnival owns Holland AmericaHolland America does not care about the transmission of a viral illness on their cruises. We were on the Massdam from Australia to New Zealand to The French Polynesian Islands to Hawaii ending in San Diego.

Half of the passengers became ill from the flu or a flu like illness. They do not know how to contain transmission of an illness on their cruises.

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