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Carnival Cruise Line

2.3
?

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  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 419 TOTAL REVIEWS
Rank
11 out of 221
in Cruises and Ships category
Rating Details
Customer service
Staff
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    18
  • SUCCESSFUL
    56%
  • AVG CALL DURATION
    05:14
  • ISSUES RESOLVED
    22%
Top Products and Services
2.1
153 reviews
2.2
68 reviews
2.6
15 reviews

Holland America Line

2.6
?

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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 123 TOTAL REVIEWS
Rank
8 out of 221
in Cruises and Ships category
Rating Details
Customer service
Staff
Diversity of Products or Services
Statistics of Customer Service Calls
  • TOTAL CALLS
    63
  • SUCCESSFUL
    43%
  • AVG CALL DURATION
    03:34
  • ISSUES RESOLVED
    32%
Top Products and Services
2.6
39 reviews
2.8
14 reviews
2.2
4 reviews

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Anonymous
#1469624

Carnival owns Holland AmericaHolland America does not care about the transmission of a viral illness on their cruises. We were on the Massdam from Australia to New Zealand to The French Polynesian Islands to Hawaii ending in San Diego.

Half of the passengers became ill from the flu or a flu like illness. They do not know how to contain transmission of an illness on their cruises.

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