PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carnival Cruise Line and Holland America Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carnival Cruise Line
Holland America Line

Carnival Cruise Line and Holland America Line Overview

Total reviews
450
142
Company responses
0
0
Issues resolved
5
2

Carnival Cruise Line was first mentioned on PissedConsumer on Mar 15, 2008 and since then this brand received 450 reviews. It is 308 reviews more than Holland America Line received since Jul 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Carnival Cruise Line customer support team and Holland America Line customer service.

Carnival Cruise Line and Holland America Line Consumer Ratings

Rank
14 out of 227 in Cruises and Ships category
8 out of 227 in Cruises and Ships category
Customer service
14 in category
6 in category
Staff
14 in category
8 in category
Diversity of Products or Services
15 in category
14 in category

According to consumer ratings and reviews, Holland America Line ranks 6 points higher in the Cruises and Ships category than Carnival Cruise Line. People gave Carnival Cruise Line 1.7 stars for Customer service criterion in Cruises and Ships category and it is 23 points higher than the worst rated brand in this category. At the same time, Holland America Line was rated 2.2 stars for Customer service criterion in this category and it is 31 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Holland America Line has a higher rating than Carnival Cruise Line. Regarding Diversity of Products or Services criterion, consumers gave Carnival Cruise Line 2.4 stars and it is 59% greater than other in category. Holland America Line however was rated 2.5 stars and it is 62% greater than other in category.

Carnival Cruise Line and Holland America Line Rating Details

Customer service
1.7 (160 reviews)
2.2 (49 reviews)
Reviewer's quote

I have called the Customer Service line several times, as well as, other guest of my party. We were supposed to sail today from Miami on Carnival Victory and decided with the upcoming hurricane situation we choose not to. I am angry that Carnival is not trying to give us a credit to reschedule or...

PissedConsumer1640151

Only Quality Services, NO PROBLEMS AT ALL!%th or ^th HAL CRUISE

charles g
Staff
2.4 (155 reviews)
2.9 (44 reviews)
Reviewer's quote

...Some of the staff refused to serve our group at the bar. I tried talking to guest services about the issues only to get more attitude and treated less than pleasant. I was encouraged to stay positive and maybe that some of the staff are just having a bad day...

Rashunda W

...But before I list these, the positive points are great Staff, clean ship and decent cabin. Also I was presented on my Birthday with a quarter of a Vegan chocolate cake which was very good, and was appreciated. CARL, one of your staff gave consistently good service...

Thunder
Diversity of Products or Services
2.4 (142 reviews)
2.5 (40 reviews)
Reviewer's quote

I called to push back my cruise date and Carnival took the money out of my checking account $1031.90, leaving my account -645 in the whole. I did not authorize them to take that money out of my account. I have been on several cruises and I usually call and push the date out if something comes up...

Donna B

Subject: Voyage Name: T936 / 7-day Viking Sagas:Booking by: Navihellas, Piraeus, GreeceStateroom 3426 Voyage No. RT00588We took a cruise from Rotterdam to Nordic Fjords aboard the "Rotterdam" from May 18 to May 25.Although the offer specifically included hotel expenses aboard ship, we were charged...

Pothiti A

Carnival Cruise Line and Holland America Line Pros and Cons

Pros
  • Dining room and cabin stewart
  • Nice crew members
  • Have ben great untill now
  • Room stewards
  • Real nice people running food and services
  • Pinnicle grill
Cons
  • Poor customer service
  • Customer service is a joke
  • Untruthful customer service
  • Too much to write here
  • Sanitation
  • Refusal to help us

Carnival Cruise Line and Holland America Line Most Positive Reviews

Top rated reviews
5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

Carnival Cruise Line and Holland America Line Most Critical Reviews

Lowest rated reviews
1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

Carnival Cruise Line and Holland America Line Latest Reviews

Recent published reviews

Booking number 4NGD65 29 Nov t0 2 Dec 2019 cruise. On 22 Nov 19, 2019, I went to Cleveland Medical clinic in Vero Beach...

Read all 450 reviews
2.2

Complaint: CL9MDX: Valerie & Stephen Bullock: Nov 6th, 14 nights We returned from our Cruise on the 21st November. Here...

Read all 142 reviews

Carnival Cruise Line and Holland America Line Products and Services

Most reviewed product and services
  • Carnival Cruise Line Cruise (155 reviews)
  • Carnival Cruise Line Customer Care (72 reviews)
  • Carnival Cruise Line Cruise Booking (18 reviews)
  • Holland America Line Cruise (42 reviews)
  • Holland America Line Customer Care (15 reviews)
  • Holland America Line Sanitary Conditions (4 reviews)