PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carnival Cruise Line and Holland America Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carnival Cruise Line
Holland America Line

Carnival Cruise Line and Holland America Line Overview

Total reviews 530 176
Company responses 0 0
Issues resolved 6 3

Carnival Cruise Line and Holland America Line Consumer Ratings

Rank
19 out of 156 in Cruises and Ships category
9 out of 156 in Cruises and Ships category
Customer service
17 in category
7 in category
Exchange, Refund and Cancellation Policy
13 in category
10 in category
Website
15 in category
16 in category
Number of Destinations
11 in category
10 in category

Carnival Cruise Line and Holland America Line Rating Details

Customer service
1.7 (194 reviews)
2.3 (60 reviews)
Reviewer's quote

I called Carnival Customer Service they transferred me to a Lead then customer relation that transferred to casino offer. This went on for 2 months with numerous incorrect answerS from Carnival representatives with attitude and no soft skills to deal with the public and from their outsourced...

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...I have had chats with various customer service reps on the website but last one was a month ago, now I can't even reach anyone at any of the numbers I find online. They all ring once and then disconnect..

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Exchange, Refund and Cancellation Policy
1.7 (174 reviews)
1.8 (45 reviews)
Reviewer's quote

My cruise was cancelled due to COVID-19 on April 13th and it is now 120 days and I still did not receive my refund..

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Our cruise was cancelled on 3/30/2020 and we have yet to receive our refund of over $6,000. Numerous calls but no answers. Originally was told it could take up to 60 days...

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Website
2.7 (166 reviews)
2.7 (44 reviews)
Reviewer's quote

As instructed by your website they were discarded after use. I called today to request a refund of our cruise and to arrange how I would receive my monies. Was told by customer service (on the third phone call attempt, I kept getting hung up on) that they would only issue my money back to the...

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Holland America customer care contacted me immediately and told me what was going on so I understood their taking so long and apologized for the inconvince … I thank you for having this website because there is no real place to go...

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Number of Destinations
3.1 (160 reviews)
3.2 (43 reviews)
Reviewer's quote

...My booking number is B81NC3 and sail date is 5/8/2020. Ive tried numerous times callung at different times but cannot get though. My telephone number is 407 405 **** if you need further infor..

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This may have cut down on the number of people infected. I have contacted Holland America and the response I received was "We are sorry you were ill. You will receive a voucher for the Pinnacle Grill once on board (our next booking); there is an additional charge for any specialty items or dining...

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Carnival Cruise Line and Holland America Line Pros and Cons

Pros
  • Dining room and cabin stewart
  • Nice crew members
  • Food was plentiful and good
  • Room stewards
  • Servers
  • Pinnicle grill
Cons
  • Poor customer service
  • Customer service is a joke
  • Arrogance of most management
  • Refusal to help us
  • Too much to write here
  • Sanitation

Carnival Cruise Line and Holland America Line Most Positive Reviews

Top rated reviews
5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

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5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

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5

I booked a cruise for my mother-in law Barbara Dickens & Jeanne Brown for Sept. 10, 2017 out of Baltimore, Md. on...

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5

Dear Sir,
I would like to carry to your attention that at the time of our stop on Half Moon Cay,after buffet BBQ,we hav...

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Carnival Cruise Line and Holland America Line Most Critical Reviews

Lowest rated reviews
1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

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1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

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1

booked cruise based on photos and descriptions on website. turns out, if you click through over multiple screens, the...

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1

On Dec. 6, 2015 I boarded your ship Neuw Amsterdam, cabin 4040. At approximately 3 PM I went out to relax on my balcon...

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Carnival Cruise Line and Holland America Line Latest Reviews

Recent published reviews
No votes

Carnival cruse January 17 and January 24 Cancel. I will lake full refund

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No votes

March 18th cruise 2021 cancelled. I have a deposit if almost $800. In attempting to recover my deposit I was told I...

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4.3

I had originally opted to take a credit for a future cruise but now I don't know if that will be possible because of...

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4.8

We have no complaints what so ever. We have travelled with HAL many times and have enjoyed each cruise. The crew has...

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Carnival Cruise Line and Holland America Line Products and Services

Most reviewed product and services
  • Carnival Cruise Line Cruise (164 reviews)
  • Carnival Cruise Line Cruise Booking (26 reviews)
  • Carnival Cruise Line Sanitary Conditions (11 reviews)
  • Holland America Line Cruise (49 reviews)
  • Holland America Line Sanitary Conditions (5 reviews)
  • Holland America Line 7-day Canada And New England Discovery Cruise (2 reviews)