PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carnival Cruise Line and Holland America Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carnival Cruise Line
Holland America Line

Carnival Cruise Line and Holland America Line Overview

Total reviews
456
146
Company responses
0
0
Issues resolved
5
2

Carnival Cruise Line was first mentioned on PissedConsumer on Mar 15, 2008 and since then this brand received 456 reviews. It is 310 reviews more than Holland America Line received since Jul 14, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Carnival Cruise Line customer support team and Holland America Line customer service.

Carnival Cruise Line and Holland America Line Consumer Ratings

Rank
14 out of 197 in Cruises and Ships category
9 out of 197 in Cruises and Ships category
Customer service
14 in category
6 in category
Staff
13 in category
8 in category
Exchange, Refund and Cancellation Policy
8 in category
11 in category

According to consumer ratings and reviews, Holland America Line ranks 5 points higher in the Cruises and Ships category than Carnival Cruise Line. People gave Carnival Cruise Line 1.7 stars for Customer service criterion in Cruises and Ships category and it is 23 points higher than the worst rated brand in this category. At the same time, Holland America Line was rated 2.2 stars for Customer service criterion in this category and it is 31 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Holland America Line has a higher rating than Carnival Cruise Line. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Carnival Cruise Line 1.8 stars and it is 78% greater than other in category. Holland America Line however was rated 1.7 stars and it is 70% greater than other in category.

Carnival Cruise Line and Holland America Line Rating Details

Customer service
1.7 (162 reviews)
2.2 (50 reviews)
Reviewer's quote

...There customer service department is a fraud. At first they offered me a room credit if I booked a new cruse. Carnival Cruse Line allowed my cabin to fill with Diesel fuels fumes...

Maelie

we tried to get to ANYBODY on HAL - tried all kinds of phone #s to reach customer service or guest relationship, in vain! 30 min later we are still waiting! and their voice message is going on circles..

Robert H
Staff
2.4 (157 reviews)
2.9 (44 reviews)
Reviewer's quote

...Some of the staff refused to serve our group at the bar. I tried talking to guest services about the issues only to get more attitude and treated less than pleasant. I was encouraged to stay positive and maybe that some of the staff are just having a bad day...

Rashunda W

...But before I list these, the positive points are great Staff, clean ship and decent cabin. Also I was presented on my Birthday with a quarter of a Vegan chocolate cake which was very good, and was appreciated. CARL, one of your staff gave consistently good service...

Thunder
Exchange, Refund and Cancellation Policy
1.8 (146 reviews)
1.7 (35 reviews)
Reviewer's quote

...“Why would Carnival (Vista) suddenly cancel a cruise for an issue they knew about since February 2019?” In the email, I was told they would process the refund and I used Gift cards for the cruise. My cruise had an individual booking number with my name but Carnival shipped the refund to a Group Leader. The Group Leader did not...

candycane

Due to disagreement, I contacted Holland requesting refund and was informed that they had no way of knowing who was actual owner of card holder due to one digit not matching. I contain proof that the charges are on my AMX and now I am being given excuses regarding my refund. Teresa McFerren Booking...

Teresa M

Carnival Cruise Line and Holland America Line Pros and Cons

Pros
  • Dining room and cabin stewart
  • Nice crew members
  • Have ben great untill now
  • Room stewards
  • Real nice people running food and services
  • Pinnicle grill
Cons
  • Poor customer service
  • Customer service is a joke
  • Arrogance of most management
  • Too much to write here
  • Sanitation
  • Refusal to help us

Carnival Cruise Line and Holland America Line Most Positive Reviews

Top rated reviews
5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

5

Our problem stems from our mistake, perhaps because we are 79 years old, but when we realized we had reserved for the wr...

Carnival Cruise Line and Holland America Line Most Critical Reviews

Lowest rated reviews
1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

1

cruiseVC7P3M 7/12/15 to 5/1/16 this was ment to be a cruise of a life time our 50th wedding anervasary, first a very...

Carnival Cruise Line and Holland America Line Latest Reviews

Recent published reviews

I've cruised many times with Carnival and have always had a pleasant experience (although there has been a definite...

Read all 456 reviews
1

HAL has not answered my mail nor emails, and has not returned calls. I do leave info as required; avidly trying si ce...

Read all 146 reviews

Carnival Cruise Line and Holland America Line Products and Services

Most reviewed product and services
  • Carnival Cruise Line Cruise (157 reviews)
  • Carnival Cruise Line Customer Care (76 reviews)
  • Carnival Cruise Line Cruise Booking (18 reviews)
  • Holland America Line Cruise (43 reviews)
  • Holland America Line Customer Care (17 reviews)
  • Holland America Line Sanitary Conditions (5 reviews)