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Carnival Cruise Line

Cruises and Ships
  • 3 ISSUES RESOLVED
  • 293 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
2.4
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Dining room and cabin stewart 8
  • Food and most of the staff 3
  • Low level crew members make the experience special 3
  • Particularly the dining room staff 3
  • Pricing 2

Customers don't like

  • Poor customer service5
  • Arrogance of most management3
  • Customer service3
  • Failed to honor already paid certificate2
  • Untruthful customer service2
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Grand Circle Travel

Cruises and Ships
  • 0 ISSUES RESOLVED
  • 38 TOTAL REVIEWS
  • $22.5K CLAIMED LOSSES
  • $1.9K AVERAGE LOSS
3.2
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Several trips i had taken 2
  • Customer service 2
  • All 21 trips we have taken with oat and grand circle 1
  • All aspects of the many trips 1

Customers don't like

  • Huge rip off2
  • Customer satisfaction1
  • Food1
  • Customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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