PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Celebrity Cruises and Carnival Cruise Line as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Celebrity Cruises
Carnival Cruise Line

Celebrity Cruises and Carnival Cruise Line Overview

Total reviews
44
456
Company responses
0
0
Issues resolved
1
5

Carnival Cruise Line was first mentioned on PissedConsumer on Mar 15, 2008 and since then this brand received 456 reviews. It is 412 reviews more than Celebrity Cruises received since May 23, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Celebrity Cruises customer support team than with Carnival Cruise Line customer service.

Celebrity Cruises and Carnival Cruise Line Consumer Ratings

Rank
19 out of 197 in Cruises and Ships category
14 out of 197 in Cruises and Ships category
Customer service
18 in category
14 in category
Exchange, Refund and Cancellation Policy
15 in category
8 in category
Staff
10 in category
13 in category

According to consumer ratings and reviews, Carnival Cruise Line ranks 5 points higher in the Cruises and Ships category than Celebrity Cruises. People gave Celebrity Cruises 1.5 stars for Customer service criterion in Cruises and Ships category and it is 19 points higher than the worst rated brand in this category. At the same time, Carnival Cruise Line was rated 1.7 stars for Customer service criterion in this category and it is 23 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Carnival Cruise Line has a higher rating than Celebrity Cruises. Regarding Staff criterion, consumers gave Celebrity Cruises 2.7 stars and it is 73% greater than other in category. Carnival Cruise Line however was rated 2.4 stars and it is 65% greater than other in category.

Celebrity Cruises and Carnival Cruise Line Rating Details

Customer service
1.5 (16 reviews)
1.7 (162 reviews)
Reviewer's quote

We contacted Celebrity customer service over a month ago and they confirmed that there was a problem with the online checking process, which they could not access either. They promised that IT would immediately resolve the problem. After numerous phone calls to customer service we were advised they...

David B

...There customer service department is a fraud. At first they offered me a room credit if I booked a new cruse. Carnival Cruse Line allowed my cabin to fill with Diesel fuels fumes...

Maelie
Exchange, Refund and Cancellation Policy
1.5 (12 reviews)
1.8 (146 reviews)
Reviewer's quote

...was assured my refund would be processed...

Paul W

...“Why would Carnival (Vista) suddenly cancel a cruise for an issue they knew about since February 2019?” In the email, I was told they would process the refund and I used Gift cards for the cruise. My cruise had an individual booking number with my name but Carnival shipped the refund to a Group Leader. The Group Leader did not...

candycane
Staff
2.7 (11 reviews)
2.4 (157 reviews)
Reviewer's quote

We were all set to watch the Buckeye, Bader game on the Equinox on Oct. 26th, and find out they weren't going to show it. They told us they didn't get that station. What BS!!! Talk about a lot of pissed off fans. If you like soccer and cricket, they had plenty of that. Next time I sail Carnival.I...

Connie B

...Some of the staff refused to serve our group at the bar. I tried talking to guest services about the issues only to get more attitude and treated less than pleasant. I was encouraged to stay positive and maybe that some of the staff are just having a bad day...

Rashunda W

Celebrity Cruises and Carnival Cruise Line Pros and Cons

Pros
  • Some of the destinations
  • Food and entertainment
  • We very much enjoyed cruising with them in the past
  • Dining room and cabin stewart
  • Nice crew members
  • Have ben great untill now
Cons
  • Bad customer service
  • Customer service
  • Was unable to cruise
  • Poor customer service
  • Customer service is a joke
  • Arrogance of most management

Celebrity Cruises and Carnival Cruise Line Most Positive Reviews

Top rated reviews
4.3

Muzak played throughout Celebrity Eclipse on the PA system is annoying. Why not classical? And the LOUD music played at...

5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

Celebrity Cruises and Carnival Cruise Line Most Critical Reviews

Lowest rated reviews
1

Paid single supplements on two rooms And was told I would get the perks based on one of the rooms for both of us. What a...

1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

Celebrity Cruises and Carnival Cruise Line Latest Reviews

Recent published reviews

My father and his wife could not board the ship because last minute ( the night before) we noticed his wifes name was di...

Read all 44 reviews

I've cruised many times with Carnival and have always had a pleasant experience (although there has been a definite...

Read all 456 reviews

Celebrity Cruises and Carnival Cruise Line Products and Services

Most reviewed product and services
  • Celebrity Cruises Cruise (12 reviews)
  • Celebrity Cruises Customer Care (11 reviews)
  • Celebrity Cruises Cruise Booking (4 reviews)
  • Carnival Cruise Line Cruise (157 reviews)
  • Carnival Cruise Line Customer Care (76 reviews)
  • Carnival Cruise Line Cruise Booking (18 reviews)