PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carnival Cruise Line and Celebrity Cruises as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carnival Cruise Line
Celebrity Cruises

Carnival Cruise Line and Celebrity Cruises Overview

Total reviews
495
48
Company responses
0
0
Issues resolved
5
1

Carnival Cruise Line and Celebrity Cruises Consumer Ratings

Rank
20 out of 163 in Cruises and Ships category
24 out of 163 in Cruises and Ships category
Customer service
17 in category
20 in category
Exchange, Refund and Cancellation Policy
8 in category
16 in category
Website
13 in category
27 in category
Number of Destinations
10 in category
9 in category

Carnival Cruise Line and Celebrity Cruises Rating Details

Customer service
1.7 (179 reviews)
1.4 (18 reviews)
Reviewer's quote

...Was told by customer service (on the third phone call attempt, I kept getting hung up on) that they would only issue my money back to the original form of payment. to all of those gift cards long ago thrown in the trash...

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We contacted Celebrity customer service over a month ago and they confirmed that there was a problem with the online checking process, which they could not access either. They promised that IT would immediately resolve the problem. After numerous phone calls to customer service we were advised they...

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Exchange, Refund and Cancellation Policy
1.8 (160 reviews)
1.4 (14 reviews)
Reviewer's quote

...I totally agree to the cancellation, I also believe that they could do better with the resources. I realize they are also financially strapped, however we are too. I feel like they are holding back refunds to fund operations...

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...was assured my refund would be processed...

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Website
2.8 (155 reviews)
1.8 (12 reviews)
Reviewer's quote

I always book my cruises online at the Carnival website. For the last year and a half, Gabriel has been calling me wanting me to book at all different times even though I repeatedly told him I was a teacher and could not go on a cruise during the school year. Yet another time, I told him that I had...

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They taken an authorised payment from my account that had already been payed in cash

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Number of Destinations
3.1 (151 reviews)
3.2 (11 reviews)
Reviewer's quote

...My booking number is B81NC3 and sail date is 5/8/2020. Ive tried numerous times callung at different times but cannot get though. My telephone number is 407 405 8929 if you need further infor..

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We were all set to watch the Buckeye, Bader game on the Equinox on Oct. 26th, and find out they weren't going to show it. They told us they didn't get that station. What BS!!! Talk about a lot of pissed off fans. If you like soccer and cricket, they had plenty of that. Next time I sail Carnival.I...

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Carnival Cruise Line and Celebrity Cruises Pros and Cons

Pros
  • Dining room and cabin stewart
  • Nice crew members
  • Have ben great untill now
  • Some of the destinations
  • Food and entertainment
  • We very much enjoyed cruising with them in the past
Cons
  • Poor customer service
  • Customer service is a joke
  • Arrogance of most management
  • Bad customer service
  • Customer service
  • Was unable to cruise

Carnival Cruise Line and Celebrity Cruises Most Positive Reviews

Top rated reviews
5

As we were traveling to our Destination wish was DFW Airport on July 14 we Experience car troubles so that cause us to...

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4.2

Muzak played throughout Celebrity Eclipse on the PA system is annoying. Why not classical? And the LOUD music played at...

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5

I booked a cruise for my mother-in law Barbara Dickens & Jeanne Brown for Sept. 10, 2017 out of Baltimore, Md. on...

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3.9

Recently had a Cruise planned to go out of San Juan Puerto Rico on January 6, 2018. Total cruise cost 4400$ (Concierge...

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Carnival Cruise Line and Celebrity Cruises Most Critical Reviews

Lowest rated reviews
1

Do Not Purchase Carnival Cruise Line Gift Cards!!!! RIP OFF ALERT - Black Friday Special 2014, advertised purcase $500 i...

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1

Paid single supplements on two rooms And was told I would get the perks based on one of the rooms for both of us. What a...

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1

booked cruise based on photos and descriptions on website. turns out, if you click through over multiple screens, the...

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1

On October 5,2015 I paid $250 down payment on a cruise to Alaska. I went ahead and reserved excursions of $958. I made...

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Carnival Cruise Line and Celebrity Cruises Latest Reviews

Recent published reviews
3.9

Carnival cancelled our cruise due to the covid19 pandemic. I totally agree to the cancellation, I also believe that...

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1

Our land/sea trip to Alaska was for May 23, 2020. On 3/19/2020 when corona virus was in full force @ us (Connecticut)...

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5

I have used Carnival for many many years, have always been satisfied, until this one little problem, which has to do...

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No votes

I feel the Coronavirus will be around for a while. In fact, the deadlines to use the credit for a future cruise is too s...

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Carnival Cruise Line and Celebrity Cruises Products and Services

Most reviewed product and services
  • Carnival Cruise Line Cruise (161 reviews)
  • Carnival Cruise Line Customer Care (76 reviews)
  • Carnival Cruise Line Cruise Booking (23 reviews)
  • Celebrity Cruises Customer Care (12 reviews)
  • Celebrity Cruises Cruise (12 reviews)
  • Celebrity Cruises Cruise Booking (4 reviews)