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Carnival Cruise Line

Cruises and Ships
  • 4 ISSUES RESOLVED
  • 313 TOTAL REVIEWS
  • $310K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
2.5
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Dining room and cabin stewart 8
  • Particularly the dining room staff 3
  • Food and most of the staff 3
  • Pricing 2
  • Nice crew members 2

Customers don't like

  • Poor customer service9
  • Arrogance of most management3
  • Untruthful customer service2
  • How they handled the situation2
  • Greed2
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Celebrity Cruises

Cruises and Ships
  • 1 ISSUES RESOLVED
  • 28 TOTAL REVIEWS
  • $25.1K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
2.2
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
  • Some of the destinations 2
  • Ship 1
  • Food and entertainment 1

Customers don't like

  • Unilateral contract venue waiver ignore medical emergency1
  • Bad customer service1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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