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Carnival Cruise Line

Cruises and Ships
  • 3 ISSUES RESOLVED
  • 293 TOTAL REVIEWS
  • $300K CLAIMED LOSSES
  • $2.7K AVERAGE LOSS
2.4
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Dining room and cabin stewart 8
  • Food and most of the staff 3
  • Low level crew members make the experience special 3
  • Particularly the dining room staff 3
  • Pricing 2

Customers don't like

  • Poor customer service5
  • Arrogance of most management3
  • Customer service3
  • Failed to honor already paid certificate2
  • Untruthful customer service2
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Celebrity Cruises

Cruises and Ships
  • 1 ISSUES RESOLVED
  • 28 TOTAL REVIEWS
  • $20.1K CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
2.3
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Some of the destinations 2
  • Food and entertainment 1
  • Ship 1

Customers don't like

  • Bad customer service1
  • Poor quality of everything on board1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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