PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and Worldwide Preowned as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carmax
Worldwide Preowned

Carmax and Worldwide Preowned Overview

Total reviews
1168
12
Company responses
0
0
Issues resolved
2
0

Carmax was first mentioned on PissedConsumer on Oct 30, 2007 and since then this brand received 1168 reviews. It is 1156 reviews more than Worldwide Preowned received since Mar 30, 2012.

Carmax and Worldwide Preowned Consumer Ratings

Rank
618 out of 5288 in Dealers category
1364 out of 5288 in Dealers category
Customer service
387 in category
630 in category
Staff
476 in category
731 in category
Product or Service Quality
434 in category
630 in category

According to consumer ratings and reviews, Carmax ranks 746 points higher in the Dealers category than Worldwide Preowned. People gave Carmax 1.7 stars for Customer service criterion in Dealers category and it is 1407 points higher than the worst rated brand in this category. At the same time, Worldwide Preowned was rated 1 stars for Customer service criterion in this category and it is 1164 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Carmax has a higher rating than Worldwide Preowned. Regarding Product or Service Quality criterion, consumers gave Carmax 1.7 stars and it is 76% greater than other in category. Worldwide Preowned however was rated 1 stars and it is 65% greater than other in category.

Carmax and Worldwide Preowned Rating Details

Customer service
1.7 (289 reviews)
1 (2 reviews)
Reviewer's quote

...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

Jasmine

...I'm currently trying because as a service disabled veteran(they new this and took extra good care of me) I'm looking at a purchase that is sinking me. ..

PissedConsumer903310
Staff
1.9 (253 reviews)
1 (2 reviews)
Reviewer's quote

...retired staff sargent shunnarah U. S army..

suheil s

I bought a truck from these guys and they got it inspected for me. When ny employees took it home he noticed the front end shaking . Kyle told me he would look at it and replaced the rotor on the right side. Two days later while driving down the highway the front end started shaking violently and...

PissedConsumer589418
Product or Service Quality
1.7 (247 reviews)
1 (1 review)
Reviewer's quote

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

DeAmbreus J

No items

Carmax and Worldwide Preowned Pros and Cons

Pros
  • Variety of cars
  • Selection of cars
  • Friendly
No votes
Cons
  • Customer service
  • Car histories
  • Service manager
  • Oil leak was never fixed

Carmax and Worldwide Preowned Most Positive Reviews

Top rated reviews
5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

No votes

Carmax and Worldwide Preowned Most Critical Reviews

Lowest rated reviews
1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

1

I bought a truck from these guys and they got it inspected for me. When ny employees took it home he noticed the front...

Carmax and Worldwide Preowned Latest Reviews

Recent published reviews
1

I bought a 2014 Corolla with lo miles and the CarMax dealer in king of Prussia inspected it but when i took it to my...

Read all 1168 reviews

Flew out too buy a truck , truck was about to blow up say my at home mechanic take it for what it’s worth (crooks) lost...

Read all 12 reviews

Carmax and Worldwide Preowned Products and Services

Most reviewed product and services
  • Carmax Repair (63 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)