PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and Village Luxury Cars as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carmax
Village Luxury Cars

Carmax and Village Luxury Cars Overview

Total reviews
1168
7
Company responses
0
0
Issues resolved
2
0

Carmax was first mentioned on PissedConsumer on Oct 30, 2007 and since then this brand received 1168 reviews. It is 1161 reviews more than Village Luxury Cars received since Apr 6, 2013.

Carmax and Village Luxury Cars Consumer Ratings

Rank
629 out of 5315 in Dealers category
15 out of 5315 in Dealers category
Customer service
389 in category
4 in category
Staff
482 in category
2 in category
Product or Service Quality
441 in category
3 in category

According to consumer ratings and reviews, Village Luxury Cars ranks 614 points higher in the Dealers category than Carmax. People gave Carmax 1.7 stars for Customer service criterion in Dealers category and it is 1419 points higher than the worst rated brand in this category. At the same time, Village Luxury Cars was rated 5 stars for Customer service criterion in this category and it is 1804 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Village Luxury Cars has a higher rating than Carmax. Regarding Product or Service Quality criterion, consumers gave Carmax 1.7 stars and it is 76% greater than other in category. Village Luxury Cars however was rated 5 stars and it is 100% greater than other in category.

Carmax and Village Luxury Cars Rating Details

Customer service
1.7 (289 reviews)
5 (2 reviews)
Reviewer's quote

...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

Jasmine

...Great service from start to finish! ..

PissedConsumer935030
Staff
1.9 (253 reviews)
5 (2 reviews)
Reviewer's quote

...retired staff sargent shunnarah U. S army..

suheil s

I recently purchased a 2009 BMW @ Village Luxury Cars. The service front my initial email to the follow up call after delivery was excellent. Harris the sales manager was able to provide me with a history report of the BMW and a potential trade in value via email. They even sent me a...

PissedConsumer914000
Product or Service Quality
1.7 (247 reviews)
5 (2 reviews)
Reviewer's quote

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

DeAmbreus J

No items

Carmax and Village Luxury Cars Pros and Cons

Pros
  • Variety of cars
  • Selection of cars
  • Friendly
No votes
Cons
  • Customer service
  • Car histories
  • Service manager
No votes

Carmax and Village Luxury Cars Most Positive Reviews

Top rated reviews
5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

5

I recently purchased a 2009 BMW @ Village Luxury Cars. The service front my initial email to the follow up call after de...

Carmax and Village Luxury Cars Most Critical Reviews

Lowest rated reviews
1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

No votes

Carmax and Village Luxury Cars Latest Reviews

Recent published reviews
1

I bought a 2014 Corolla with lo miles and the CarMax dealer in king of Prussia inspected it but when i took it to my...

Read all 1168 reviews
5

Would like to thank the team at Village Luxury Cars for helping purchase my 2013 Nissan GTR. There was never any...

Read all 7 reviews

Carmax and Village Luxury Cars Products and Services

Most reviewed product and services
  • Carmax Repair (63 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)
  • Village Luxury Cars Sales Manager (1 review)
  • Village Luxury Cars Customer Care (1 review)