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Carmax

Dealers
Has verified representatives
  • 3 ISSUES RESOLVED
  • 1039 TOTAL REVIEWS
  • $3.1M CLAIMED LOSSES
  • $10.6K AVERAGE LOSS
2.0
Customer service
Staff
Website
Location
Diversity of Products or Services
  • Friendly 6
  • Ease of the process 6
  • Staff 5
  • Not being bothered while looking for a car 5
  • Nice showroom 5

Customers don't like

  • Service manager4
  • Customer service4
  • Car histories4
  • Professionalism3
  • Lies and lack of professionalism3
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Truecar

Dealers
  • 0 ISSUES RESOLVED
  • 20 TOTAL REVIEWS
  • $33K CLAIMED LOSSES
  • $33K AVERAGE LOSS
1.2
Customer service
Staff
Website
Location
Diversity of Products or Services
  • Guaranteed discount offered 1

Customers don't like

  • Would not honor a written quote1
  • Not delivering what was promised1
  • Misleading discount offers1
  • Lied to us1
  • False pricing information1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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