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Carmax

Dealers
Has verified representatives
  • 3 ISSUES RESOLVED
  • 1020 TOTAL REVIEWS
  • $3.1M CLAIMED LOSSES
  • $10.7K AVERAGE LOSS
2.0
Customer service
Staff
Website
Location
Diversity of Products or Services
  • Friendly 6
  • Ease of the process 6
  • Nice showroom 5
  • Staff 5
  • Not being bothered while looking for a car 5

Customers don't like

  • Service manager4
  • Car histories4
  • Customer service after purchase3
  • Professionalism3
  • Lies and lack of professionalism3
Delete
  • 4 ISSUES RESOLVED
  • 256 TOTAL REVIEWS
  • $600K CLAIMED LOSSES
  • $8.1K AVERAGE LOSS
2.4
Customer service
Staff
Website
Location
Diversity of Products or Services
  • All wheel drive 5
  • Auto all wheel drive 5
  • Safety standards 4
  • Vehicle 3
  • Turbo 2

Customers don't like

  • Poor phone support3
  • Customer service3
  • Lack of dealer knowledge2
  • Product quality2
  • Poorly arranged manual2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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