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Carmax

Dealers
Has verified representatives
  • 3 ISSUES RESOLVED
  • 1048 TOTAL REVIEWS
  • $3.1M CLAIMED LOSSES
  • $10.6K AVERAGE LOSS
2.0
Customer service
Staff
Website
Location
Diversity of Products or Services
  • Friendly 6
  • Ease of the process 6
  • Staff 5
  • Nice showroom 5
  • Variety of cars 4

Customers don't like

  • Service manager4
  • Customer service4
  • Car histories4
  • Professionalism3
  • Lies and lack of professionalism3
Delete
  • 0 ISSUES RESOLVED
  • 12 TOTAL REVIEWS
  • $30.6K CLAIMED LOSSES
  • $6.1K AVERAGE LOSS

Not enough votes to show an average rating

Customer service
Staff
Website
Location
Diversity of Products or Services
  • Loaner car 1
  • Good at the counter service 1
  • Convenience 1

Customers don't like

  • When the salesperson lies to customers just to get business1
  • Time taken for job and quality of service1
  • Multiple failed attempts to repair the same part1
  • Broken down on side of road after one of their repairs1
  • Asking more than original repair cost for 4th attempt1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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