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Carmax

Dealers
Has verified representatives
  • 3 ISSUES RESOLVED
  • 1074 TOTAL REVIEWS
  • $3.2M CLAIMED LOSSES
  • $10.7K AVERAGE LOSS
2.0
Customer service
Staff
Website
Diversity of Products or Services
  • Friendly 6
  • Ease of the process 6
  • Staff 5
  • Nice showroom 5
  • Variety of cars 4

Customers don't like

  • Customer service14
  • Service manager4
  • Car histories4
  • Professionalism3
  • Lies and lack of professionalism3
Delete
  • 3 ISSUES RESOLVED
  • 505 TOTAL REVIEWS
  • $730K CLAIMED LOSSES
  • $5.7K AVERAGE LOSS
2.1
Customer service
Staff
Website
Diversity of Products or Services
  • That they work fast 2
  • Had my part in stock 2
  • All the locations 2
  • Lost my 2003 ford excursion 1
  • Female employee talks up products with rebates 1

Customers don't like

  • Horrible customer service10
  • Poor service3
  • Products2
  • Nobody takes responsibility2
  • Incorrect parts2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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