PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Jones Junction and Carmax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Jones Junction
Carmax

Jones Junction and Carmax Overview

Total reviews
109
1166
Company responses
0
0
Issues resolved
2
2

Carmax was first mentioned on PissedConsumer on Oct 30, 2007 and since then this brand received 1166 reviews. It is 1057 reviews more than Jones Junction received since Oct 17, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Jones Junction customer support team than with Carmax customer service.

Jones Junction and Carmax Consumer Ratings

Rank
522 out of 5350 in Dealers category
614 out of 5350 in Dealers category
Customer service
370 in category
380 in category
Staff
363 in category
469 in category
Product or Service Quality
388 in category
425 in category

According to consumer ratings and reviews, Jones Junction ranks 92 points higher in the Dealers category than Carmax. People gave Jones Junction 1.8 stars for Customer service criterion in Dealers category and it is 1380 points higher than the worst rated brand in this category. At the same time, Carmax was rated 1.7 stars for Customer service criterion in this category and it is 1370 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Jones Junction has a higher rating than Carmax. Regarding Product or Service Quality criterion, consumers gave Jones Junction 1.9 stars and it is 78% greater than other in category. Carmax however was rated 1.7 stars and it is 76% greater than other in category.

Jones Junction and Carmax Rating Details

Customer service
1.8 (43 reviews)
1.7 (287 reviews)
Reviewer's quote

...Today in there service department they tried up selling my free oil change for $699. 00 for a PCV Valve ( $14. 00 part) and a throttle body cleaning...

Douglas J

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

DeAmbreus J
Staff
2 (41 reviews)
1.9 (252 reviews)
Reviewer's quote

If I could leave 0 stars, I would. This place has had my car for TWO weeks and I have gone back and forth with them with different answers every single time I have called. My "advisor" AJ was extremely unhelpful, rude and was unavailable whenever I needed to speak with him. I spoke with Sean,...

Adrienne W

...retired staff sargent shunnarah U. S army..

suheil s
Product or Service Quality
1.9 (37 reviews)
1.7 (246 reviews)
Reviewer's quote

After assessing my finances, I was told I could refinance in a few months. Only the Chrysler Capital DOES NOT REFINANCE.

PissedConsumer1291299

They had a great training program in Service and Sales. But all that changed when Austin Ligon retired as CEO and Tom Folliard took over. Then they got rid of all the great mechanics, did away with the complete inspection program, provided cheap tools for the mechanics and hired mechanics they...

PissedConsumer1563279

Jones Junction and Carmax Pros and Cons

Pros
  • Salesperson
  • Selection of vehicles
  • Waiting room
  • Friendly
  • Ease of the process
  • Variety of cars
Cons
  • Poor service
  • Upper management
  • That they do not care about their customers
  • Customer service
  • Car histories
  • Service manager

Jones Junction and Carmax Most Positive Reviews

Top rated reviews
5

How we came to know about Jones Junction was when my husband who's working as a medical transport heard this on the...

5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

Jones Junction and Carmax Most Critical Reviews

Lowest rated reviews
1

They damaged my 2014 Subaru Legacy's rear bumper's paint, damaged/gouged my alloy wheel during the tire change, got a...

1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

Jones Junction and Carmax Latest Reviews

Recent published reviews
3.3

Sales rep tells us when we were negotiating that we have remote start on my 2020 Kia Soul through the mobile Kia Access...

Read all 109 reviews
2.2

I was shopping for a car at Carmax website in Loveland , CO. and I had found one I liked so I did a pre qualify on...

Read all 1166 reviews

Jones Junction and Carmax Products and Services

Most reviewed product and services
  • Jones Junction Oil Change (21 reviews)
  • Jones Junction Customer Care (10 reviews)
  • Jones Junction Sales Representative (7 reviews)
  • Carmax Repair (62 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)