PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and Jones Junction as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carmax
Jones Junction

Carmax and Jones Junction Overview

Total reviews
1164
109
Company responses
0
0
Issues resolved
2
2

Carmax was first mentioned on PissedConsumer on Oct 30, 2007 and since then this brand received 1164 reviews. It is 1055 reviews more than Jones Junction received since Oct 17, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Jones Junction customer support team than with Carmax customer service.

Carmax and Jones Junction Consumer Ratings

Rank
614 out of 5344 in Dealers category
521 out of 5344 in Dealers category
Customer service
381 in category
370 in category
Staff
469 in category
364 in category
Product or Service Quality
427 in category
390 in category

According to consumer ratings and reviews, Jones Junction ranks 93 points higher in the Dealers category than Carmax. People gave Carmax 1.7 stars for Customer service criterion in Dealers category and it is 1373 points higher than the worst rated brand in this category. At the same time, Jones Junction was rated 1.8 stars for Customer service criterion in this category and it is 1384 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Jones Junction has a higher rating than Carmax. Regarding Product or Service Quality criterion, consumers gave Carmax 1.7 stars and it is 76% greater than other in category. Jones Junction however was rated 1.9 stars and it is 78% greater than other in category.

Carmax and Jones Junction Rating Details

Customer service
1.7 (286 reviews)
1.8 (43 reviews)
Reviewer's quote

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

DeAmbreus J

...Today in there service department they tried up selling my free oil change for $699. 00 for a PCV Valve ( $14. 00 part) and a throttle body cleaning...

Douglas J
Staff
1.9 (252 reviews)
2 (41 reviews)
Reviewer's quote

...retired staff sargent shunnarah U. S army..

suheil s

If I could leave 0 stars, I would. This place has had my car for TWO weeks and I have gone back and forth with them with different answers every single time I have called. My "advisor" AJ was extremely unhelpful, rude and was unavailable whenever I needed to speak with him. I spoke with Sean,...

Adrienne W
Product or Service Quality
1.7 (246 reviews)
1.9 (37 reviews)
Reviewer's quote

They had a great training program in Service and Sales. But all that changed when Austin Ligon retired as CEO and Tom Folliard took over. Then they got rid of all the great mechanics, did away with the complete inspection program, provided cheap tools for the mechanics and hired mechanics they...

PissedConsumer1563279

After assessing my finances, I was told I could refinance in a few months. Only the Chrysler Capital DOES NOT REFINANCE.

PissedConsumer1291299

Carmax and Jones Junction Pros and Cons

Pros
  • Friendly
  • Ease of the process
  • Variety of cars
  • Salesperson
  • Selection of vehicles
  • Waiting room
Cons
  • Customer service
  • Car histories
  • Service manager
  • Poor service
  • Upper management
  • That they do not care about their customers

Carmax and Jones Junction Most Positive Reviews

Top rated reviews
5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

5

How we came to know about Jones Junction was when my husband who's working as a medical transport heard this on the...

Carmax and Jones Junction Most Critical Reviews

Lowest rated reviews
1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

1

They damaged my 2014 Subaru Legacy's rear bumper's paint, damaged/gouged my alloy wheel during the tire change, got a...

Carmax and Jones Junction Latest Reviews

Recent published reviews

Keys are locked in car I need roadside assistance my phone is in side

Read all 1164 reviews
3.3

Sales rep tells us when we were negotiating that we have remote start on my 2020 Kia Soul through the mobile Kia Access...

Read all 109 reviews

Carmax and Jones Junction Products and Services

Most reviewed product and services
  • Carmax Repair (62 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)
  • Jones Junction Oil Change (21 reviews)
  • Jones Junction Customer Care (9 reviews)
  • Jones Junction Sales Representative (7 reviews)