PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and Jones Junction as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carmax
Jones Junction

Carmax and Jones Junction Overview

Total reviews 1201 109
Company responses 0 0
Issues resolved 2 2

Carmax and Jones Junction Consumer Ratings

Rank
737 out of 4542 in Dealers category
628 out of 4542 in Dealers category
Customer service
443 in category
430 in category
Product or Service Quality
506 in category
446 in category
Website
529 in category
583 in category
Location
541 in category
517 in category

Carmax and Jones Junction Rating Details

Customer service
1.7 (304 reviews)
1.8 (43 reviews)
Reviewer's quote

...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

Read full review

I had heard jones was a customer service focused dealership but that was before I met one of their used car salesman Tey. (Maybe Te? Not sure spelling) He started my experience my insisting I drive him in my car to the lot across the street where we had to drive around and "see if the car I wanted...

Read full review
Product or Service Quality
1.6 (265 reviews)
1.9 (37 reviews)
Reviewer's quote

...in of a 2012 Hyundai Elantra my wife and I believe that upon it arrival our van was not sent though the shop to be looked at as to us having to have the van serviced in July if this year for a broken axle on the driver side and rotors to have to be replaced as well as the seat heater on the driver side that was broken when we purchased the van. Rental car provided for this for one week and then loaner for the rest of the time it took them to fit our van. Flash forward to September 28-29 of this year my wife and I took...

Read full review

I will NEVER recommend, buy or have any service there EVER again after that comment. Knowing how frustrated I am without having a car for this length of time, you would think these people would be more understanding and at least nice about things they are saying. They pretty much made it seem like...

Read full review
Website
2.6 (244 reviews)
2.5 (37 reviews)
Reviewer's quote

...AND when you look on their website, where it says contact us theres nothing listed!..

Read full review

Went to Jones Dodge/Ram on 11/25/16 to purchase a 2016 Ram 1500 based on an ad from Jones' website. After test driving and having my trade-in appraised (bought new from Jones), was given a final price. This price was approximately $10,000 higher then expected...

Read full review
Location
2.7 (242 reviews)
3 (35 reviews)
Reviewer's quote

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

Read full review

Sales rep tells us when we were negotiating that we have remote start on my 2020 Kia Soul through the mobile Kia Access app. It was total BS.

Read full review

Carmax and Jones Junction Pros and Cons

Pros
  • Variety of cars
  • Selection of cars
  • Friendly
  • Salesperson
  • Selection of vehicles
  • Waiting room
Cons
  • Customer service
  • Car histories
  • Service manager
  • Poor service
  • Upper management
  • That they do not care about their customers

Carmax and Jones Junction Most Positive Reviews

Top rated reviews
5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

Read full review
5

How we came to know about Jones Junction was when my husband who's working as a medical transport heard this on the...

Read full review
5

My son financed a car from car max in Augusta ga 3/5/15 for $13.550.dollars after taxes and finance charges the car ...

Read full review
5

They took care of me for Texas titan. Best deal. Best salesman. Ask for ray. I have bought 2 trucks from them. They...

Read full review

Carmax and Jones Junction Most Critical Reviews

Lowest rated reviews
1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

Read full review
1

They damaged my 2014 Subaru Legacy's rear bumper's paint, damaged/gouged my alloy wheel during the tire change, got a...

Read full review
1

We walked in to a carmax lot referred by a coworker. We fell in love with a 2009 Honda civic with 113000 miles under...

Read full review
1

After buying a car from Jones and reading these reviews I was already upset about getting ripped off from them and now...

Read full review

Carmax and Jones Junction Latest Reviews

Recent published reviews
1

Runaround gave me 4th person to talk too Carmax does not backup MaxCare

Read full review
3.3

Sales rep tells us when we were negotiating that we have remote start on my 2020 Kia Soul through the mobile Kia Access...

Read full review
1

Made a third phone call. They gave me a number for CNA. They are Who I have to talk warranty too. CarMax doesn't deal...

Read full review
No votes

I bought a car that Jones Junction August 24th. The car had 3 chips in the hood which the finance manager agreed to...

Read full review

Carmax and Jones Junction Products and Services

Most reviewed product and services
  • Carmax Repair (65 reviews)
  • Carmax Oil Change (38 reviews)
  • Carmax Trade-in (37 reviews)
  • Jones Junction Oil Change (21 reviews)
  • Jones Junction Sales Representative (7 reviews)
  • Jones Junction Car Repair (6 reviews)