PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and Jones Junction as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Carmax
Jones Junction

Carmax and Jones Junction Overview

Total reviews
1168
109
Company responses
0
0
Issues resolved
2
2

Carmax was first mentioned on PissedConsumer on Oct 30, 2007 and since then this brand received 1168 reviews. It is 1059 reviews more than Jones Junction received since Oct 17, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Jones Junction customer support team than with Carmax customer service.

Carmax and Jones Junction Consumer Ratings

Rank
618 out of 5290 in Dealers category
528 out of 5290 in Dealers category
Customer service
386 in category
375 in category
Staff
475 in category
367 in category
Product or Service Quality
433 in category
395 in category

According to consumer ratings and reviews, Jones Junction ranks 90 points higher in the Dealers category than Carmax. People gave Carmax 1.7 stars for Customer service criterion in Dealers category and it is 1406 points higher than the worst rated brand in this category. At the same time, Jones Junction was rated 1.8 stars for Customer service criterion in this category and it is 1417 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Jones Junction has a higher rating than Carmax. Regarding Product or Service Quality criterion, consumers gave Carmax 1.7 stars and it is 76% greater than other in category. Jones Junction however was rated 1.9 stars and it is 78% greater than other in category.

Carmax and Jones Junction Rating Details

Customer service
1.7 (289 reviews)
1.8 (43 reviews)
Reviewer's quote

...Carmax tries to accomodate you to maintain good customer service, but the product that they sell is not very good. My next step is to call Chrysler Jeep Customer Service..

Jasmine

I had heard jones was a customer service focused dealership but that was before I met one of their used car salesman Tey. (Maybe Te? Not sure spelling) He started my experience my insisting I drive him in my car to the lot across the street where we had to drive around and "see if the car I wanted...

PissedConsumer1023695
Staff
1.9 (253 reviews)
2 (41 reviews)
Reviewer's quote

...retired staff sargent shunnarah U. S army..

suheil s

If I could leave 0 stars, I would. This place has had my car for TWO weeks and I have gone back and forth with them with different answers every single time I have called. My "advisor" AJ was extremely unhelpful, rude and was unavailable whenever I needed to speak with him. I spoke with Sean,...

Adrienne W
Product or Service Quality
1.7 (247 reviews)
1.9 (37 reviews)
Reviewer's quote

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

DeAmbreus J

...Today in there service department they tried up selling my free oil change for $699. 00 for a PCV Valve ( $14. 00 part) and a throttle body cleaning...

Douglas J

Carmax and Jones Junction Pros and Cons

Pros
  • Variety of cars
  • Selection of cars
  • Friendly
  • Salesperson
  • Selection of vehicles
  • Waiting room
Cons
  • Customer service
  • Car histories
  • Service manager
  • Poor service
  • Upper management
  • That they do not care about their customers

Carmax and Jones Junction Most Positive Reviews

Top rated reviews
5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

5

How we came to know about Jones Junction was when my husband who's working as a medical transport heard this on the...

Carmax and Jones Junction Most Critical Reviews

Lowest rated reviews
1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

1

They damaged my 2014 Subaru Legacy's rear bumper's paint, damaged/gouged my alloy wheel during the tire change, got a...

Carmax and Jones Junction Latest Reviews

Recent published reviews
1

I bought a 2014 Corolla with lo miles and the CarMax dealer in king of Prussia inspected it but when i took it to my...

Read all 1168 reviews
3.3

Sales rep tells us when we were negotiating that we have remote start on my 2020 Kia Soul through the mobile Kia Access...

Read all 109 reviews

Carmax and Jones Junction Products and Services

Most reviewed product and services
  • Carmax Repair (63 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)
  • Jones Junction Oil Change (21 reviews)
  • Jones Junction Customer Care (10 reviews)
  • Jones Junction Sales Representative (7 reviews)