PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about JD Byrider and Carmax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

JD Byrider
Carmax

JD Byrider and Carmax Overview

Total reviews
1468
1165
Company responses
0
0
Issues resolved
2
2

JD Byrider was first mentioned on PissedConsumer on Nov 20, 2007 and since then this brand received 1468 reviews. It is 303 reviews more than Carmax received since Oct 30, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with JD Byrider customer support team and Carmax customer service.

JD Byrider and Carmax Consumer Ratings

Rank
739 out of 5344 in Dealers category
614 out of 5344 in Dealers category
Customer service
380 in category
381 in category
Staff
476 in category
470 in category
Product or Service Quality
448 in category
427 in category

According to consumer ratings and reviews, Carmax ranks 125 points higher in the Dealers category than JD Byrider. People gave JD Byrider 1.7 stars for Customer service criterion in Dealers category and it is 1374 points higher than the worst rated brand in this category. At the same time, Carmax was rated 1.7 stars for Customer service criterion in this category and it is 1373 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Carmax has a higher rating than JD Byrider. Regarding Product or Service Quality criterion, consumers gave JD Byrider 1.6 stars and it is 74% greater than other in category. Carmax however was rated 1.7 stars and it is 76% greater than other in category.

JD Byrider and Carmax Rating Details

Customer service
1.7 (506 reviews)
1.7 (287 reviews)
Reviewer's quote

...The salesman was awful to me and this was after I had already been a loyal customer for 3 years with another car..

Cassadee

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

DeAmbreus J
Staff
1.8 (499 reviews)
1.9 (252 reviews)
Reviewer's quote

...the service staff kept blowing me off fixing whatever small thing they could to get me out of there. the service manager ever sat in my face and told me how im not getting anything for free in his shop. mind you this is the same issue I had been dealing with since the 1st week I purchased this car...

Auburn

...retired staff sargent shunnarah U. S army..

suheil s
Product or Service Quality
1.6 (487 reviews)
1.7 (246 reviews)
Reviewer's quote

alternator went out on my car after 3 months, was informed that the service dept wouldn't be able to look at my car for 3 days because i didn't have an appt. how do you make an appt. if you do not know that your alternator is going to go out..

LARHONDA W

They had a great training program in Service and Sales. But all that changed when Austin Ligon retired as CEO and Tom Folliard took over. Then they got rid of all the great mechanics, did away with the complete inspection program, provided cheap tools for the mechanics and hired mechanics they...

PissedConsumer1563279

JD Byrider and Carmax Pros and Cons

Pros
  • Financed me
  • Down payment
  • Nice people
  • Friendly
  • Ease of the process
  • Variety of cars
Cons
  • Customer service
  • Unprofessional conduct
  • Cnac
  • Customer service
  • Car histories
  • Service manager

JD Byrider and Carmax Most Positive Reviews

Top rated reviews
5

The jd byrider in Greenville South Carolina is wonderful the finance manger Mike Morton is the best he is really a ...

5

This is a pretty old thread, but just for giggles I will contribute my thoughts.

You're dealing with an industry that,...

JD Byrider and Carmax Most Critical Reviews

Lowest rated reviews
1

sold my grand daughter a 2005 Hundaui Elantra with 85,000 miles for $14,000 basic, plain no bells or whistles at 24...

1

AFTER MIS REPRESENTING A CAR THAT WAS SOLD TO ME AS HAVING FEATURES THAT IT DID NOT. I WAS TOLD THAT THE MONIES PAID FR...

JD Byrider and Carmax Latest Reviews

Recent published reviews
1.3

I’m just angry at this company. I feel I’ve been sold a bad car 2 years ago. You guys kept ordering wrong parts for me...

Read all 1468 reviews
1

They will ruin your credit by continuing to apply for loans even if you tell them you already purchased elsewhere!

Read all 1165 reviews

JD Byrider and Carmax Products and Services

Most reviewed product and services
  • Jd Byrider Customer Care (117 reviews)
  • Jd Byrider Car Repair (43 reviews)
  • Jd Byrider Sales Representative (19 reviews)
  • Carmax Repair (62 reviews)
  • Carmax Customer Care (47 reviews)
  • Carmax Oil Change (38 reviews)