Carmax vs JD Byrider: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Carmax and JD Byrider as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Carmax

1.9

JD Byrider

1.7

Carmax

JD Byrider

Carmax and JD Byrider Overview

Total reviews

1164

1468

Company responses

Issues resolved

JD Byrider was first mentioned on PissedConsumer on Nov 20, 2007 and since then this brand received 1468 reviews. It is 304 reviews more than Carmax received since Oct 30, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Carmax customer support team and JD Byrider customer service.

Carmax and JD Byrider Consumer Ratings

Rank

614 out of 5343 in Dealers category

738 out of 5343 in Dealers category

Customer service

381 in category

380 in category

Staff

470 in category

476 in category

Product or Service Quality

427 in category

448 in category

According to consumer ratings and reviews, Carmax ranks 124 points higher in the Dealers category than JD Byrider. People gave Carmax 1.7 stars for Customer service criterion in Dealers category and it is 1374 points higher than the worst rated brand in this category. At the same time, JD Byrider was rated 1.7 stars for Customer service criterion in this category and it is 1375 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Carmax has a higher rating than JD Byrider. Regarding Product or Service Quality criterion, consumers gave Carmax 1.7 stars and it is 76% greater than other in category. JD Byrider however was rated 1.6 stars and it is 74% greater than other in category.

Carmax and JD Byrider Rating Details

Customer service

1.7 (286 reviews)

1.7 (506 reviews)

Reviewer's quote

I would like to inform you all of the horrible customer service I received from the business manager at the Tallahassee location. I spoke with the office there to cancel my warranty. He was ok, but seemed unsure of the knowledge he was giving me, as if he were very new to the job...

DeAmbreus J

...The salesman was awful to me and this was after I had already been a loyal customer for 3 years with another car..

Cassadee

Staff

1.9 (252 reviews)

1.8 (499 reviews)

Reviewer's quote

...retired staff sargent shunnarah U. S army..

suheil s

...the service staff kept blowing me off fixing whatever small thing they could to get me out of there. the service manager ever sat in my face and told me how im not getting anything for free in his shop. mind you this is the same issue I had been dealing with since the 1st week I purchased this car...

Auburn

Product or Service Quality

1.7 (246 reviews)

1.6 (487 reviews)

Reviewer's quote

They had a great training program in Service and Sales. But all that changed when Austin Ligon retired as CEO and Tom Folliard took over. Then they got rid of all the great mechanics, did away with the complete inspection program, provided cheap tools for the mechanics and hired mechanics they...

PissedConsumer1563279

alternator went out on my car after 3 months, was informed that the service dept wouldn't be able to look at my car for 3 days because i didn't have an appt. how do you make an appt. if you do not know that your alternator is going to go out..

LARHONDA W