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Carmax

Dealers
Has verified representatives
  • 3 ISSUES RESOLVED
  • 1020 TOTAL REVIEWS
  • $3.1M CLAIMED LOSSES
  • $10.7K AVERAGE LOSS
2.0
Customer service
Staff
Website
Location
Diversity of Products or Services
  • Friendly 6
  • Ease of the process 6
  • Nice showroom 5
  • Staff 5
  • Not being bothered while looking for a car 5

Customers don't like

  • Service manager4
  • Car histories4
  • Customer service after purchase3
  • Professionalism3
  • Lies and lack of professionalism3
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Imperial Car Supermarkets

Dealers
Has verified representatives
  • 0 ISSUES RESOLVED
  • 85 COMPANY RESPONSES
  • 90 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $4.7K AVERAGE LOSS
3.4
Customer service
Staff
Website
Location
Diversity of Products or Services
  • Price 3
  • Car 2
  • Great choice of cars 2
  • Friendliness of the staff 1
  • Standard of preparation 1

Customers don't like

  • High pressure2
  • False advertising1
  • Manager1
  • Mis-selling of defective car1
  • To get a refund general manager has to be involved1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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